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ServiceMax

ServiceMax Keeps the World Running

5.0 2 Reviews
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ServiceMax is the only cloud-based, asset-centric field service management software that increases technician productivity by 23% and customer satisfaction by 20%. It is the leading provider of Field Service Management Software for equipment manufacturers and service providers. In addition, ServiceMax provides service execution solutions for operators in asset-intensive industries.
ServiceMax
2007
United States
  • Logistics-supply-chain
  • Retail
  • Transportation-trucking-railroad
3 Industries
  • Dutch
  • English
  • French
  • Italian
  • Spanish
5 Languages

Screenshot & Video

1/3

LICENSING & DEPLOYMENT

  • Proprietary
  • Cloud Hosted
  • Web-based
  • iPhone/iPad
  • Android
  • Windows

SUPPORT

  • Chat
  • Phone
  • 24x7 Support

Training

  • Webinar

Knowledge Base

  • Help Guides
  • Video
  • Blog
  • Webinar

ServiceMax Core Features

Scheduling

  • Appointment Scheduling
  • Automated Scheduling
  • Calendar Management
  • Online Booking
  • Real-time Scheduling
  • Resource Scheduling

Field Service Management

  • Contact Management
  • Contract Management
  • Dispatch Management
  • Inventory Management
  • Job Scheduling
  • Mobile Access
  • Quotes & Estimates
  • Reports
  • Routing
  • Service History Tracking
  • Time Tracking
  • Work Order Management

Service Dispatch

  • Call Center Management
  • Contract Management
  • Customer Database
  • Dispatch Management
  • Inventory Control
  • Job Management
  • Routing
  • Scheduling
  • Self Service Portal
  • Service History Tracking
  • Technician Management
  • Work Order Management

Work Order

  • Contract Management
  • Dispatch Management
  • Task Management
  • Preventive Maintenance
  • Quotes & Estimates
  • Routing Resource
  • Scheduling
  • Work Order Management

CPQ

  • Guided Selling
  • Price and Cost Calculations
  • Product Configurator
  • Proposal Generation
  • Quotes/Estimates
  • Renewal Management
  • Self Service Portal

ServiceMax Pricing

Pricing Type

  • Contact Vendor

Preferred Currency

  • USD ($)

Free Version

  • No

Payment Frequency

  • Quote Based
Vendor pricing page

ServiceMax Reviews

5.0 2 Reviews
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ServiceMax has significantly improved our service operations, providing valuable features and exceptional customer support

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating

Review Summary

ServiceMax has proven to be a valuable choice for our organization, with its standout feature being the exceptional customer support. The software has streamlined our tool calibration process, providing better regulatory compliance and improved visibility for our Field Service Technicians. ServiceMax boasts one of the best customer support systems, with knowledgeable and helpful staff always ready to assist. The team's expertise has been crucial in implementing custom functionalities to manage our Tool Calibration process efficiently. While there are areas for improvement, the software remains a reliable tool for enhancing efficiency and compliance in our field service activities.

Which features have you used in ServiceMax?

Scheduling Software , Field Service Management Software , Service Dispatch Software

How long have you used ServiceMax?

5 Months

How frequently you use ServiceMax?

Daily

How do you find pricing of ServiceMax?

mid-tier

What do you like the most about ServiceMax?

The software is fairly easy to learn and set up, with helpful documentation and a supportive community making the onboarding process smoother. The software equips dispatchers and managers with the necessary information for realigning jobs and efficiently managing day-to-day operations.

What do you like the least about ServiceMax?

An audit trail feature for tracking modifications would enhance transparency.

ServiceMax has saved me hours and made booking convenient.

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating

Switched from

Commusoft
ServiceWorks

Review Summary

happy with the software and till now have had a fantastic experience. I use it for my business, and I really love having this software that makes it easier, it seems to work well so far. This software has been a real help in saving my time and energy in scheduling. I wish that I had gotten it a bit earlier. because it's perfect for my business as Clients can comfortably schedule on their own time while still being offered services they didn’t know about.

Which features have you used in ServiceMax?

Scheduling Software , Field Service Management Software , Service Dispatch Software

How long have you used ServiceMax?

7 Months

How frequently you use ServiceMax?

Daily

How do you find pricing of ServiceMax?

mid-tier

What do you like the most about ServiceMax?

Very smooth platform. It has helped me with my business and makes scheduling flexible. Fully customizable for my needs. it also makes it easy for me to modify appointments. Software is very convenient and simple to understand and much less stressful for me.

What do you like the least about ServiceMax?

Their customer service communication is good, but definitely, there still is something how to the better and more customizable.

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