Best Work Order Software

Efficiently managing and tracking work orders is the biggest challenge relating to facilities management in business organizations these days. With the increase in the number of work orders and the businesses becoming more customer-oriented, it has become necessary to use the best work order management software.

What Is Work Order Software?

Work order software specializes in creating and managing service requests raised by the customers or internal employees. Systematic management of these service requests using an automated work order system can enhance the customer experience and employee engagement. By using work order software, you can ensure that none of your service requests go unanswered, your business facilities are being managed properly, and the customers are satisfied with your maintenance services.

How to Choose the Best Work Order Management Software?

The work order software you select should be easy to use, and scalable enough to meet your business organization’s operational demands. The below-mentioned list of the best work order software and detailed information about their features and authentic customers’ reviews is definitely going to help you make a wise purchase decision.

List of the Best Work Order System | Best Work Order Management Software (77 Software)

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  • CAProWin

    Simplified Solution for CA Professionals

    CAProWin is an application that will provide a customized method of Resource management and Client management for CA industries. This application is cloud base software and is accessible anywhere, anytime in devices compatible with Android, iOS, and Windows operating systems. An integrated solution to manage your jobs for CA Firm. CAProWin keeps track of job plans, job progress, overdue jobs, budg... learn more about CAProWin

    "Excellent software"
    Win Win Web
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    N/A
    Entry Level Price
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  • EZOfficeInventory

    Asset Tracking & Management Software

    Our leading asset lifecycle management software enables you to create POs, schedule services and manage vendors effortlessly. Easy depreciation management and custom reports help you make well-informed business decisions. Use our mobile app for RFID, Barcode and QR Code scans; gain compliance with regulatory bodies. Location and maintenance histories make this a must for fixed asset management. We... learn more about EZOfficeInventory

    VISIT WEBSITE
    Free Trial
    15 days
    Entry Level Price
    $35.00 per Month
  • Limble CMMS

    There's a better way to get a handle on your Maintenance

    Maintenance professionals across a variety of industries have a very real challenge: outdated, difficult-to-use, and expensive maintenance software.At Limble, we believe that you should love your CMMS, not just tolerate it.Limble CMMS was created to become the first truly easy-to-use, modern, and mobile CMMS that can be started in minutes with a return on investment within a matter of weeks. ... learn more about Limble CMMS

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    Free Trial
    30 days
    Entry Level Price
    $35.00 per Month
  • WorkStraight

    Powerful, Easy To Use Work Order Software.

    Use WorkStraight to securely create, receive, and track work requests from your team, customers, or outside contractors. Assign work to multiple users, require approval, receive notifications, print work orders, download report data, integrate QuickBooks, create invoices, manage customers, and much more.... learn more about WorkStraight

    VISIT WEBSITE
    Free Trial
    30 days
    Entry Level Price
    $19 per Month
  • eMaint CMMS

    empowers teams while delivering world-class service

    eMaint computerized maintenance management system (CMMS) software is an award-winning solution for managing work orders, PM schedules and parts inventory. A Fluke company, 50,000+ users worldwide rely on eMaint to predict failures, eliminate downtime and improve reliability.... learn more about eMaint CMMS

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    Free Trial
    Available
    Entry Level Price
    $33 per Month
  • Ai Field Management

    Scaled Intelligence... Simplified

    AI-FM leverages deep machine learning to learn what action or combinations will produce optimal results. Ultimately, the system will proactively predict when a customer will need service, the kind of service, the duration of the service, and which combination of workers should be assigned, all in real time. It is everything that any sized organization (SOHO, SMB, Enterprise, Gov't) in any vertical... learn more about Ai Field Management

    VISIT WEBSITE
    Free Trial
    Available
    Entry Level Price
    $4.99 per Month
  • FieldEZ

    Mobile Work Order Management Software for Field Service

    FieldEZ’s order management software has an easy one-time set up to lighten your field service managers’ workload. FieldEZ’s web application has an intuitive process which makes configuring to your business effortlessly simple by managing operations and helping you to access and analyze reports and data. Our work order management software is contrived specially for field staff managers and ad... learn more about FieldEZ

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    Free Trial
    N/A
    Entry Level Price
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  • One to One Plus

    Request, route, and complete tasks and work orders.

    The all-in-one software solution to help school systems simplify, integrate and streamline their asset, 1:1, and work order management processes. Users can request work or task to be completed utilizing a simple submission screen. Automated workflows route task and work orders to the proper technician(s) based on site or task type. Technicians can view and update detailed information via system ac... learn more about One to One Plus

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    Free Trial
    N/A
    Entry Level Price
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  • Pruvan

    The most reliable order management solution that offers proof of work in real time.

    Pruvan Simplifies the Job of Managing Field Work. The most reliable order management solution that offers proof of work in real time. Pruvan helps service companies mobilize their businesses to help streamline operations and win new clients. Pruvans service business software and mobile app deliver real-time field visibility to better manage quality, costs, and crews for any service business. Prove... learn more about Pruvan

    VISIT WEBSITE
    Free Trial
    Available
    Entry Level Price
    $35 per Month
  • Contractor's Office

    Turning your time into profit

    Whether you call it construction estimating software, estimating software, construction management software, construction contractor software or handyman software, Contractor’s Office Construction Estimating Software manages your entire business process. If you’re a Residential or Commercial Contractor, General Contractor or sub-contractor you’ll wonder how you ever got along without it. Sin... learn more about Contractor's Office

    VISIT WEBSITE
    Free Trial
    Available
    Entry Level Price
    $795 per One-time
  • Husky Intelligence

    Focus on customer experience and watch your business grow!

    With Husky Field Service Management software you can focus on quality of your service and watch your business grow! Husky Intelligence is a web based solution for field service companies. Sales and client management. Manage and dispatch work to field service personnel. Mobile workforce has real time access to personal tasks. Paperless billing. Time and expense management. Customizable reports. You... learn more about Husky Intelligence

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    Free Trial
    Available
    Entry Level Price
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  • ProBusinessTools

    Service Made Easy with ProBusinessTools

    ProBusinessTools is one of the top Cloud Based software solutions for service businesses. Our software provides live scheduled management to more than 200 companies worldwide, including Fortune 500 companies and national brand retailers. Our business management software manages 7,000 technicians and processes more than 140,000 appointments monthly through our industry-leading enterprise applicatio... learn more about ProBusinessTools

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    Free Trial
    N/A
    Entry Level Price
    $40 per Month
  • ShireSystem

    Leading Maintenance & Facilities Management software solution

    ShireSystem CMMS (Computerised Maintenance Management Software) or CAFM (Computer Aided Facilities Management) is one of the UK’s leading Maintenance Management software solutions. Its easy-to-use, scaleable software helps you to extend asset life, cut costs, meet compliance and move towards your sustainability goals.... learn more about ShireSystem

    VISIT WEBSITE
    Free Trial
    Available
    Entry Level Price
    $1466 per One-time
  • Construction / Job Cost

    The world's first Building Optimization Broker

    KEY2ACT provides field service and construction management solutions. We empower specialty trades businesses to deliver proactive service, increase profitability, optimize operational efficiencies and drive higher customer retention. We believe organizations that embrace the power of technology and use it to their advantage in their day-to-day operations will outpace their competition. Signature J... learn more about Construction / Job Cost

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    Free Trial
    N/A
    Entry Level Price
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  • Fastrax

    One Stop Shop. Built For Speed. Run Your Service Company FAST.

    Ergos Software Inc. is a custom all-in-one service software solution that was designed to fulfill the needs of the service industry. Whether it be HVAC, Plumbing, Electrical, New Construction, etc. - We are completely customizable and can be tailored to meet your specific business needs. Ergos delivers fully automated cutting edge technology to help drive company revenue and growth, while still ma... learn more about Fastrax

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    Free Trial
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  • RoadFS

    Manages Your Entire Field Service Operation

    RoadFS is a complete software suite to manage your field service team. The RoadFS Command Center provides simple, intuitive tools for you to Create, Dispatch and Invoice your field service jobs. Or empower your service techs to create, complete or receive job assignments in the field using an iPhone, Android, Tablet or iPad. Direct integration with QuickBooks, Sage and Intacct creates one complete... learn more about RoadFS

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    Free Trial
    N/A
    Entry Level Price
    $50 per Month
  • Work Orders

    MyGov Software Makes It Easy

    MyGov is a simple, affordable, web-based, work from anywhere, work with anyone Community Development software suite. Most agencies struggle with simplifying the work order and job process which leads to confusion and lost time. The module includes features like mobile accessibility, fields manager, job scheduler, checklists, report generator, alerts and notices, workload manager, and cost and budg... learn more about Work Orders

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    N/A
    Entry Level Price
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  • Property Pres Wizard

    CREATE. TRACK. MANAGE.

    PPW is a web & mobile application that manages work order details and property status in the field services industry! Our software manages the flow of data throughout the supply chain. PPW is used by companies to run their entire workflow process from start to finish. Our ability to meet the needs of the entire network has contributed to our success.pro... learn more about Property Pres Wizard

    VISIT WEBSITE
    Free Trial
    N/A
    Entry Level Price
    $149 per Month
  • Odyssee Service Software

    Effortless Technician Management Software

    Field Service Management Software - for the planning and execution of technical Field Service. Many companies worldwide trust our Service Solution that enables your service team to be more efficient and provide great service. Manage clients and installations, plan work orders and provide your technicians with an intelligent tool to execute them. Through the Service App your technicians can always ... learn more about Odyssee Service Software

    VISIT WEBSITE
    Free Trial
    15 days
    Entry Level Price
    $13.47 per Month
  • LogixPath Operations Management

    Intelligent Business Software.

    LogixPath Operations Management Software manages key business elements and processes in product research and development, sales orders to production or services lifecycle, and customer care. Our objective is to provide intuitive and intelligent software to assist businesses to effectively manage daily operations in these processes. We enable businesses to achieve: >>High customer satisfaction: ... learn more about LogixPath Operations Management

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    Free Trial
    Available
    Entry Level Price
    Free version
  • Transcendent

    Visibility to Assets and Processes Anytime, Anywhere

    Transcendent® is an operations management software providing customer, employee, and asset information beyond the traditional office. We help you track assets, improve workflow, and provide a better return on investment. Transcendent is in 6 continents, 70 countries, and speaks 20 languages. Discover how facilities are using our software to manage, track, and protect assets and inventory from pla... learn more about Transcendent

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    Free Trial
    N/A
    Entry Level Price
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  • VercX

    A Digital Solution for Work Order Management

    Geared for Auto industry, VercXdelivers unified approach for the service providers enabling operational productivity, efficient use of skilled workforce and providing various prospects to continuous improvement of business processes. Features like VINnumber scanning, picture capturing, real-time data updates, inventory updates and actionable mobile analytics makes VercX most efficient and innovati... learn more about VercX

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    Free Trial
    Available
    Entry Level Price
    Free version
  • Intra

    An In-Building Logistics Platform for the Connected Facility

    Intra is an ever-evolving platform built and continually engineered for the people tasked with the often-thankless work that makes campuses, facilities, and auxiliary services run. We talk to our users daily. It’s these conversations, equaling hundreds of man years of listening, that fuel Intra’s development, refinement, and continuous innovation. As we evaluate new platforms, devices, and way... learn more about Intra

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    N/A
    Entry Level Price
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  • Equidesk

    Transform your work flow.

    Equidesk is the all-in-one work order software designed to simplify the way you maintain your facility or property. Equidesk's work order & FM software simplifies your work management, personnel, invoicing and much more. Spend more time on growing your business and less time worrying. With a feature rich system, and the ability to add-on custom modules, you will not need anything else.... learn more about Equidesk

    VISIT WEBSITE
    Free Trial
    Available
    Entry Level Price
    Free version
  • Field Promax

    The Best Field Service Management Software for Your Business

    Keeping your business profitable depends on two factors- your expenses and your revenue. You can either increase your business revenue or decrease your business expenses. Both factors become possible with our field service work order management solution. Our software lets you continue the same operations with all your available resources, but it removes the waste of your workflow. All operation sy... learn more about Field Promax

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    Free Trial
    30 days
    Entry Level Price
    $49 per Month
  • FieldServio

    LEADERS IN FIELD SERVICE MANAGEMENT SOLUTIONS

    At FieldServio, we provide end-to-end field service management software for companies that rely on field service revenue. Our cloud-based mobile solution give our customers the opportunity to simplify their business. All in a single environment platform. Such process simplifications can result in: • Improved cash flow, • Lower costs, • Improved service delivery and utilization, • ... learn more about FieldServio

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    Free Trial
    Available
    Entry Level Price
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  • myPSR

    RELIABLE JOB MANAGEMENT FOR TRADES & SERVICES

    MANAGE WORK ORDERS & STAFF AND WIN MORE WORK. It simplify and streamline your operations. Manage Jobs and staff and capture images, photos and notes about each job.With better communication between you, your staff and customers you will win more work and gain repeat customers. Businesses that use myPSR complete work faster which means you will get more work done in the same amount of time. ... learn more about myPSR

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    Free Trial
    Available
    Entry Level Price
    Free version
  • NewWaySERVICE

    Easily track your customer service requests!

    NewWaySERVICE, work order management application. NewWaySERVICE allows you to track and manage your work orders no matter your field of activity. In effect, NewWaySERVICE allows you to manage any types of requests such as repair, maintenance, support or information requests. NewWaySERVICE is a cloud web application. You can access and manage work orders in NewWaySERVICE from a desktop computer, a ... learn more about NewWaySERVICE

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    Free Trial
    45 days
    Entry Level Price
    $24.38 per Month
  • vPlan

    Plan, track and analyse the work of your team

    Stop using clumsy calendars, spreadsheets and sticky notes. vPlan is all you need. Plan and work together in one place. vPlan is the flexible and visual way to plan your work. Forget old-fashioned plan boards, sticky notes and outdated spreadsheets. With vPlan, you and your team see everything at a glance. Resource planning tool that provides insights into enterprise resources through boards manag... learn more about vPlan

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    Free Trial
    14 days
    Entry Level Price
    $33.86 per Month
  • AssetFinda

    See tomorrow. Today.

    AssetFinda has been respected as a world leader in advanced asset management systems since 2000. Our client base includes all levels of government and leading private enterprises throughout the world. Everything about our product has been designed to help our clients optimise the life cycle of their assets and predict the future with precision. Our unique technology to enables your community to mo... learn more about AssetFinda

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  • RepairTRAX

    RepairTRAX Repair Shop Software is Always Improving!

    RepairTRAX is an online repair shop software application / POS app for any type of repair shop that creates work orders, repair tickets, or service tickets. This repair shop software solution will handle any type of repair ticket, plus track all your parts & labor, while at the same time, provide excellent customer service via our automatic messaging system that optionally sends messages from any ... learn more about RepairTRAX

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    Free Trial
    15 days
    Entry Level Price
    $49.95 per Month
  • TeamWORKS Work Order Manager

    EVERYTHING YOU NEED IN MAINTENANCE SOFTWARE

    TeamWORKS is a complete computerized maintenance management service (CMMS) provider committed to understanding our clients needs and creating innovative, cost effective solutions to meet those needs. Our software is an intuitive powerful tool for managing day-to-day facility maintenance and operations within an organization... learn more about TeamWORKS Work Order Manager

    VISIT WEBSITE
    Free Trial
    Available
    Entry Level Price
    $1200 per Year
  • COGZ CMMS

    COGZ Software – At your Site or in the Cloud – Your Choice!

    co Systems, LLC stands out among CMMS Preventive Maintenance Software! Simple installation, quick setup, ease of use and speed of operation sets COGZ preventative maintenance software apart from other maintenance management systems. Take command of your maintenance with COGZ CMMS Software, Maintenance Management Software! CMMS solution that manages maintenance & breakdown work orders, purchase ord... learn more about COGZ CMMS

    VISIT WEBSITE
    Free Trial
    Available
    Entry Level Price
    $995 per One-time
  • Aladdin

    Much More Than A CMMS, Aladdin is Feature-Rich & Easy-to-Use

    Aladdin, is a cloud-based asset lifecycle management solution in Dubai powered by Microsoft Azure. Aladdin, connects the office with the field. Aladdin, is not ‘nice-to-have’ – it’s mission critical. Aladdin, gives you real-time visibility of all your fixed assets wherever they may be. Aladdin's Web and Mobile Applications ensure you can identify and address emergency maintenance issues wh... learn more about Aladdin

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    Free Trial
    14 days
    Entry Level Price
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  • Cetaris Fix

    Monitor, measure, and optimize your maintenance operations

    Cetaris is a world-class provider of Enterprise Asset Management (EAM) and Fleet / Fixed Asset Maintenance Solutions helping some of the world’s largest organizations to manage millions of assets in over fifty countries. With offices in Toronto, Ontario and Cary, North Carolina, our fleet maintenance software and fixed asset lifecycle management solutions provide the ability to analyze key busin... learn more about Cetaris Fix

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    Free Trial
    N/A
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  • CHECKMOB

    EXTERNAL TEAM MANAGEMENT SOFTWARE

    With CHECKMOB you will have more control of what happens in the field, planning and delivering your activities with more quality and profitability. Optimize your operation, gain productivity and surprise your customers. CHECKMOB was created to automate field activities using the latest in mobility, geolocation, real-time information and collaboration, all 100% via the Internet. Welcome to the worl... learn more about CHECKMOB

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    Available
    Entry Level Price
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  • Easyworkorder

    One system that connects your entire community

    Easyworkorder connects owners, managers, tenants, and vendors on one powerfully simple platform. Easyworkorder is the work flow management platform building managers use to keep track of the activities, tasks and conversations involved in mitigating risk and maintaining the value of multi-million dollar properties. Easyworkorder’s shared inbox enables your team to collaborate and resolve issues ... learn more about Easyworkorder

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    Free Trial
    N/A
    Entry Level Price
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  • FlexMaint

    Works The Way You Want

    Work orders are generated from Work Requests, triggered from Planned, Preventive or Predictive Maintenance, and manually or automatically created.They represent the who, what, why, where and when of the work order tasks. Armed with instructions, guides, lists and photos, the work order task provides the maintenance engineer all the information they need. Provision is then made for the engineer to ... learn more about FlexMaint

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    Free Trial
    Available
    Entry Level Price
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  • Intrflex

    Workflow management software with feature rich tools.

    A CMMS business management system with a difference. This flexible software will return high productivity values from your business on a beautifully crafted platform. Developed with ease of use in mind, this powerful software runs effortlessly without size limitations and will integrate seamlessly into your everyday business needs. Streamline your work orders, schedules, quotations, stock control,... learn more about Intrflex

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    Free Trial
    14 days
    Entry Level Price
    $6.24 per Month
  • Maintenance Partner

    Maintenance Management Software Made Simple

    Maintenance Partner's Base Module provides your organization with the ability to manage your maintenance operations and effectively account for your physical assets. You will have the functionality necessary to manage all your work orders with our online work order software. In addition, the Base Module provides you with the ability to set up your facilities, users, security, assets, vehicles, and... learn more about Maintenance Partner

    VISIT WEBSITE
    Free Trial
    N/A
    Entry Level Price
    $65 per Month
  • Maintenance.io

    Keep track of work performed by in-house technicians and vendors.

    Managing work orders is an irreplaceable activity of the maintenance management process in your organization. To properly maintain your assets, you have to track the entire maintenance history through recording work orders for all maintenance events. Maintenance.io will make it easy for your maintenance staff to record who performed maintenance, what materials were used and what services were perf... learn more about Maintenance.io

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    Free Trial
    30 days
    Entry Level Price
    $26.50 per Month
  • MaintMax

    Maintenance To The Max

    Complete solution for the management of Asset/Equipment Maintenance reminders, Work Orders and Fuel Tracking! Our automatic cloud syncing feature- for easy sharing between mobile devices and team members. MaintMax is a fully featured CMMS Software designed to serve Startups, SMEs. MaintMax provides end-to-end solutions designed for Web App. This online CMMS system offers at one place.... learn more about MaintMax

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    Free Trial
    Available
    Entry Level Price
    Free version
  • mWorkOrder

    Reduce Asset Downtime with Increased Efficiency & Productivity

    The mWorkOrder mobile app is a part of the work order management software suite. This tool connects back-end work order management with floor- or field-based technicians to streamline how work orders are assigned, tracked, resolved, and reported. With secure access to the full work order scope, technicians can review histories and study asset information to quickly diagnose and repair issues.... learn more about mWorkOrder

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    Free Trial
    N/A
    Entry Level Price
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  • Performo

    ASSET MAINTENANCE + WORK ORDER TRACKING SOFTWARE

    Streamline the management of your enterprise assets and maintenance activities with Performo. Whether you’re dispatching or tracking work orders, service requests, or maintenance schedules, Performo offers the simplicity and flexibility your organization demands. Available solutions and interfaces include parts and inventory management and online work requests. Plus, mobile field workforce solut... learn more about Performo

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    Free Trial
    N/A
    Entry Level Price
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  • ProgressionLIVE

    Electronic work orders

    ProgressionLIVE is a cloud-based dispatch platform and iOS/Android mobile application to create, dispatch and progress your electronic work orders by your employees on the road. Indeed, ProgressionLIVE is the ideal tool for managing your service calls, quotes, maintenances, deliveries, picking, purchase orders, etc. It maximizes your productivity by eliminating paper forms. In fact, ProgressionLIV... learn more about ProgressionLIVE

    VISIT WEBSITE
    Free Trial
    90 days
    Entry Level Price
    $199 per Month
  • Sentara WorkForce

    You are the force that drives your company, we are the force to help you grow.

    We started Sentara Technologies to help small to midsize businesses. These are the businesses that are truly passionate about what they do, and appreciate the work their employees provide. There is a lot of respect and satisfaction that goes with that, so just like you Sentara Technologies set out to help people like us. That is why we keep our prices low, our quality and services high, and we are... learn more about Sentara WorkForce

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    Free Trial
    N/A
    Entry Level Price
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  • SpryMobile

    Work Orders & Asset Tracking

    At SpryPoint, we believe that just because something isn’t broke, doesn’t mean it’s as effective as it could be. With SpryMobile Work Orders & Asset Tracking we deliver an easy to use application to begin tracking your work electronically. SpryMobile Work Orders & Asset Tracking allows users to create an unlimited number of work order types. SpryMobile Work Order forms are intuitive to use a... learn more about SpryMobile

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    Free Trial
    N/A
    Entry Level Price
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  • StackFM

    Simplify the workflow process

    StackFM is a cloud-based information system designed to streamline facilities operations. Manage information on easy to navigate maps, floor plans or charts. Collaborate with team members across the hall or across the world. Modular software allows clients to assemble a solution that best fits their needs and budget. It is fully customize work order templates by adding a variety of data fields. Ef... learn more about StackFM

    VISIT WEBSITE
    Free Trial
    N/A
    Entry Level Price
    Contact Vendor
  • STEM AMS

    Asset Maintenance & Management System

    STEM’s Asset Management (AMS) enterprise solution is for companies who need to manage assets such as overall lease and well production, pumpjacks, tank batteries, manufactured items, and other oil field related equipment or locations. The Asset Management suite was built to allow you to efficiently track field assets and needed maintenance through inspections or standard tasks and work orders. W... learn more about STEM AMS

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    Free Trial
    N/A
    Entry Level Price
    Contact Vendor
  • TDox

    Mobile Data Collection App

    TDox is an app offering solutions for those looking for a maintenance log software, expense note software, asset tracking software, progress report software and security check software. Our all in one solution can cover different fields and bring a great deal to your business if you need to enhance it with a next generation tool. An inspection solution with feature to create forms, checklists, col... learn more about TDox

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    Available
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Buyer’s Guide

Introduction to the buyer’s guide for Work Order Software:

Work order management is crucial to service customers, manage maintenance and repair works, and for the smooth functioning of the organization’s operational processes. However, the work order life cycle is a complicated process that often requires multiple departments to collaborate to implement a strong work order management system. Inaccurate work orders, contract leakages, delays, breakdowns, etc. can decrease productivity and hamper operational efficiency. Implementing a technology-based efficient work order management is essential for the sustainable growth of organizations.

Fortunately, the work order service landscape is evolving continuously, and technology disruptors provide new opportunities and paradigm shifts in service operations. In this respect, a work order software is a useful tool to keep services agile, improve operational efficiency, and fulfill work order commitments on time.

Amidst lucrative vendor offers, businesses that want to deploy a work order management software (WOMS) may find it difficult to select and evaluate the best solutions. Therefore, this buyer's guide intends to assist businesses and seekers of the work order software solutions in making a prudent buying decision. This buyer's guide for work order software analyzes the value, types, average pricing, features, key aspects, and important factors related to work order software. 

What is a Work Order?

A work order is a form/document that assigns and tracks an asset's maintenance.  Work order is also known as job order, service order, or work ticket.

Work orders are generated as a response to work requests, audits, inspections, scheduled maintenance, emergency works, etc. It lays down a set of instructions, rules, and procedures to address work requests, maintenance calls, facilities management services, etc. It is a task for employees, technicians, or departments on behalf of the customers or other employees and departments of the organization.

Examples of work order: 

  • A technician may receive a work order to complete the inspection of all electrical equipment in a particular manufacturing unit. 
  • A manager at an operational unit can create a work order for repairs required and send it to the approving authority.
  • An IT technician can get an in-house work order from the HR department to install a particular software on all company computers.

What are the various types of work orders?

An organization's employees and customers can request various types of work orders depending upon the work's nature and priority. Below are some common types of work orders: 

General Work Order

A general work order is any maintenance work that includes tasks like dismantling old equipment, setting up new equipment, or refurbishing products.

Preventive Maintenance or Investment

Preventive work orders are proactive work orders issued to prevent deterioration of resources. It refers to the routine usage-based or time-based maintenance tasks such as inspections, regular cleaning, or replacements of worn-out machinery parts. It can be performed on individual units or group assets. 

Inspection

An inspection work order is issued for a regular or ad hoc inspection requirement for a facility, equipment, or group of assets. Generally, inspections are carried out at a regular time interval for compliance and audit purposes. However, in case of critical incidents, an organization may require a maintenance technician to inspect an asset for safety purposes on an ad hoc basis.

Emergency

Organizations create emergency work orders when an unexpected breakdown occurs in a unit, and an asset needs to be repaired urgently. Such work orders are processed on a priority basis. 

Corrective Maintenance

Companies issue corrective maintenance work orders to restore assets to their optimal working conditions by rectifying all faults that were identified during maintenance work or everyday work operations. A corrective maintenance work order is different from an emergency work order as the fault identified in equipment is not serious in nature and, therefore, can be scheduled later with proper planning.  

Rule-based maintenance: 

Rule-based maintenance or condition-based maintenance work order is automatically triggered when sensors attached with assets detect an approaching failure. Generally, AI-powered machinery integrated with a work order software has the capacity to automatically generate such work orders. 

Predictive maintenance: 

Sometimes technicians and experts use real-time machine data and historical equipment data to predict the failure or deterioration of certain sensitive assets. To prevent the assets from a sudden breakdown, predictive maintenance can be scheduled. 

What are the essential components of a work order?

Core elements of work order:

Asset information: It lists down the equipment, assets, machinery, products, etc. for which the work order is issued.

Description of issue: It describes the nature of the problem that prompted the work order. For routine maintenance, it just underlines the time-interval after which maintenance is required.

Work Details: It mentions the tools, skills, safety equipment, and procedure that is sought for completion of the job.

Other details:

The work order also mentions:

  • Date of work order creation 
  • Submission date
  • Name, department, and designation of the creator
  • Name, department, and designation of the receivers of the work order
  • Cost estimate
  • Name of the approver of the concerned department.
  • Estimated number of hours to complete the work
  • Expected completion date
  • The priority of the work
  • Attached documents such as steps required, prior work history, SOPs, etc.

What is the process of generating a work order?

Need, generation, and assigning of the  Work Order:

A maintenance manager identifies the work and resources required for completing a job. He/ She generates a work order and assigns the work to the concerned department or technicians. Work orders can also be generated by customers or non-maintenance employees when particular assets are not performing properly. Work order software automatically generates work orders when prior set conditions are met. Work order software allows users to add essential data to the work order, and users can also use prebuilt templates to expedite the process of work order creation. 

Scheduling and performance analysis

After sending it to concerned departments, and the approval authority,  the work order can be scheduled for task completion.  Work order software provides detailed reports as the work gets updated and documents everything as noted down by the technicians. 

Closing the work order and documentation

Once the work is completed, technicians can add notes about the repairs and also mention precautions to be taken for further handling of equipment. For example, if a particular machine repaired requires three days of the cooling period before it can be used again, the technician can mention this in the work order software. The notification will automatically reach all concerned people with the set of instructions from the technician. 

After final analysis, inspection or approval, if required, the work order is closed, and it gets documented for future requirements. The repair history, maintenance records, etc. can be retrieved anytime in the future for business intelligence analysis, audits, and compliance needs. 

In a nutshell, the maintenance work order life cycle is completed in the following steps:

  1. Identification of maintenance tasks such as regular inspections (Planned), or Emergency maintenance for a breakdown (Unplanned), proactive maintenance (Preventive or Predictive)
  2. Creating a maintenance request work order and submitting it for approval and action. 
  3. Scheduling the work order based on priorities. 
  4. Setting deadlines for everyone who is involved in fixing accountability.
  5. Completion of the work by finishing all activities mentioned in the work order
  6. Closing the order and documenting it for compliance requirements and future audits.

What are the challenges faced while generating work orders manually?

Creating, sending, and cataloging manual orders can consume employees' crucial time.  Submitting manual work orders or service requests is also not feasible when the tasks have to be allotted to multiple-locations. Facilities management departments of industrial units process hundreds of repair and maintenance requests. 

Quick resolution and execution of maintenance and repair works are essential for running facilities smoothly. One cannot afford to delay work orders due to outdated manual processes. Inaccuracies and delays are common phenomena with the manual work orders. 

It is also difficult to track the ongoing progress and real-time status of the work order when manual methods are in place. Manual processing can never ensure an efficient work order program. Therefore, to mitigate these challenges, it is prudent to use a well-designed work order management software. 

What is a Work Order Software?

Work order management software is an application tool that streamlines the generation, management, and documentation of work orders from initiation to closure. It can automate various tasks related to work orders. It acts as a kind of database for storing work orders, maintenance action plans, and facility requests. 

The work order system's basic function is to automate all recurring maintenance work and predictive maintenance work orders. Work order management software simplifies the process of creating, updating, automating, and tracking maintenance work and its progress for managers. Many work order management software are integral parts of computerized maintenance management systems (CMMS), and some are standalone work order systems. 

Most of the Work Order Management System are capable of;

  • Handling all types of maintenance work
  • Asset data management
  • Processing Work order requests
  • Routing Resources
  • Task prioritization
  • Equipment tracking
  • Budgeting
  • Dispatch Management

What is the purpose of a Work Order System?

Work order management software is needed for:

  • Responding to the need for a faster-than-paperwork method of creating work orders
  • Creating an effective facility management strategy
  • Organizing and managing the vast amount of work requests (especially in manufacturing)
  • Automating redundant work order related tasks 
  • Categorizing and scheduling maintenance tasks on time
  • Tracking the real-time status updates of the ongoing maintenance tasks
  • Managing service requests across multiple locations
  • Assigning tasks easily for field technicians
  • Finding the right technicians, contractors, departments for the job ( previous data of work order software can be used to find the appropriate people for new work requests)
  • Reminding technicians of pending work orders through email alerts
  • Automating payments for completed work orders
  • Getting advanced analytics and reports
  • Centralizing a database of work orders for audit and compliance purposes

What are the various types of work order software solutions?

CMMS (Computerized Maintenance Management System)

CMMS is a comprehensive maintenance management software with all tools required for work order management and functionalities to manage inventory and assets, contract management, and more. Work order management is a feature of CMMS software that allows users to streamline their daily maintenance activities and work-order related tasks.  A CMMS will not require integration with related services and is a complete solution in itself for all maintenance related work.

Standalone Work Order software

Standalone work order software solutions are focussed tools for 'work orders.' Standalone work order software may require system integration with other enterprise applications such as asset management software, inventory software, contract management software, etc. for gaining more insights and visibility into the ongoing maintenance work.

Field Service management systems

Industries with extensive fieldwork and hundreds of field technicians use field service management software with inbuilt work order features. Mostly equipment and appliance service industries such as plumbing, AC repairs, Electricity, and utility management companies use Field service management software. Along with work order management, the software also has features such as vehicle tracking, distribution of work, mobile work order management, etc. 

Can companies improve the productivity of field technicians by incorporating work order management software?

Work orders are the pillars that give stability and structure to maintenance goals. With work order software, your technicians are relieved from the constant phone calls, and paperwork and your work order system gets smooth with automated workflow.  Manual work orders can be lost, misfiled, but computerized work orders are easy to create, track, retrieve, analyze, and report. It is also easy to send asset histories, images, and documents to technicians. 

By accessing the data already stored within the facilities management platform and automating the work order process, your organization gains efficiency not only in the work order submission process but also in overall time-to-resolution. The field management team receives real-time status updates, can communicate with customers and suppliers for better coordination. 

Work order software Improves efficiency by establishing and automating workflow processes such as: 

  • Creation
  • Submission
  • Approval 
  • Rejection
  • Completion
  • Documentation

Work order software increases the efficiency and productivity of field technicians by: 

  • Inbuilt Work order Templates: Inbuilt work order templates make it easy for technicians to submit approvals or create new job orders. 
  • Database for previous jobs: A technician can retrieve a database for previous maintenance work on a particular asset and get valuable insights and sets of instructions required to complete work orders of similar nature. 
  • A planned approach to service requests: Work order software standardizes the process by data-driven decisions regarding the priority of work.
  • One-click scheduling: Work order scheduling software can automate the scheduling of new work orders and prioritize them for faster resolutions. Work order software automatically schedules routine jobs on empty slots. 
  • Attachments and Documents: The field maintenance team may require access to certain specific information such as warranty period, equipment diagrams, a troubleshooting procedure, maintenance history, repair information, previous bills, manuals, etc. All these documents are easily retrievable from the work order software's database.

All the above features bring down the downtime in facilities and foster productivity.

Other Benefits of Work Order Software: 

  • Minimizes work order fulfillment time and thus reduces costs by saving work hours. 
  • Reduces chances of errors by eliminating manual entries
  • Prevents emergency breakdowns with automated preventive maintenance scheduling 
  • Extends asset life span by timely repairs and predictive maintenance
  • Work order software improves customer satisfaction by keeping customers in the loop of the work order process. 
  • Emails and automated alerts are sent to customers and concerned departments that whenever work requests are accepted, approved, rejected, or completed. 
  • Reduce paper waste by digitizing the whole process
  • Helps in accurately planning maintenance budget 
  • Increases safety of sensitive asset information with secure dashboards

What is the utility of work order software in various industries?

Manufacturing

  • Maintenance of equipment and preventive maintenance
  • Inspection and quality control
  • Lean manufacturing and optimizing maintenance
  • Enhancing productivity and streamlining repair operations
  • Running machinery to specifications
  • Better planning and scheduling of maintenance work

Construction

  • Work order requests for heavy machinery
  • Predictive and preventive maintenance of expensive construction tools and equipment
  • On-site work order 
  • Tracking historical data of machinery for timely maintenance

Corporate

  • Create maintenance and repair requests
  • Raising service requests such as plumbing, AC service, pest control, computer issues, etc

Contractors 

  • Receiving work order requests from clients, agencies, government bodies
  • Maintaining records of work completed for billing purposes
  • Automatically receiving payments for contractual works
  • Send quicker responses to work proposals
  • Instruct their field workers 
  • View work progress in real-time

Logistics and travel:

  • Work orders for vehicle maintenance
  • Predictive maintenance on certain routes
  • Historical data tracking for faster services and prevention of vehicle breakdowns

Energy

  • Work orders for maintenance of high-cost machinery for Energy companies such as oil and gas, hydroelectricity plants, solar energy plants, etc.
  • Monitor data on machine conditions for safety purposes
  • Tracking maintenance histories
  • Compliance and audits
  • Documenting completed inspections.
  • Emergency maintenance work orders

Facility management companies

  • Receive and generate work order requests
  • Track progress related to maintaining client facilities
  • Expense tracking and storing facility maintenance records

IT

  • Work orders related to server downtime, hardware and software issues
  • Client system remote service and maintenance

Technology and Appliance service companies

  • Generate work orders for maintenance of generators, fire protection systems, appliances, etc.
  • Approving work orders for on-field employees

E-commerce businesses

  • Work orders for repair and maintenance of servers, databases, websites
  • Processing supplier work order requests 

Can WOMS be combined with AR and AI technology? What can be the benefits?

Augmented reality (AR)

The integration of AR technology with work order management systems can enhance service technicians' training experience. Completing some work orders may require training in hazardous environments, but with augmented reality, technicians can be trained to complete work orders in risk-free simulated environments.  

WOMS can also collect data from equipment sensors and project the technical glitch on the AR interface. During training and maintenance, AR can display minute parts on larger screens and for better inspections.  AR improves intelligence, performance analysis, and optimizes training modules.  

AR can enable remote assistance from expert technicians, provide technicians with the quality training material, and offer customers step by step repair guidance.  

Artificial intelligence (AI) 

AI can analyze data generated by work orders, sensors, technician inputs, etc., and can predict repair works. AI can be used to automatically trigger work orders for emergency maintenance. AI can help companies identify which equipment or appliances of their clients are due for service and can send automated reminders to the clients. 

Maintenance Management combined with technologies like the internet of things, big data, and AI can revolutionize the maintenance world. Continuous-monitoring of IoT enabled devices with AI can reduce system failures. 

What are the key features of the work order software?

Work order creation/modification: 

Work order software can be used to quickly and accurately create requests and instructions with prebuilt templates or guided order entry tools.

Work order tracking

The work order system has the ability to track orders from initial entry to job completion.  Technicians can assign criticality levels to each phase and prioritize tasks. 

Work order scheduling

With work order management application users can schedule the work order based on the urgency of the work, availability of technicians, and open time slots.

Work order reporting

Work order software collects data, monitors trends in downtime, tracks materials and repair costs, and reports to you the key performance indicators (KPIs). 

Instant Team Notifications

The Work order system automatically notifies your service team by email and text messages regarding new work order requests. 

Compliance Management

Automatic and routine scheduling of preventative maintenance, predictive maintenance, general maintenance, etc. for regulatory compliance management

Automatic Task Assignment

The work order system can automatically assign tasks to the maintenance team based on their skills, availability, and location.

Maintenance Data Exports

Work order software easily exports data reports and work order histories whenever required.  It also keeps a backup of all databases in case of adverse events.

Sourcing

The work order management system also keeps records of the supplier of spare parts, maintenance material, licenses, and more to make the sourcing process easier for quick maintenance.

Customized Dashboards

Gain complete insight into work orders by category, priority, department, etc. on a custom dashboard. 

Risk Management

Work order management system monitors and checks warranty certificates, insurance, and rates, technician credentials for risk-free work order completion. It can red-flag items if any violation is found.

Website/software integration 

Work order software can be integrated with third-party websites, software service providers, portals, etc.  

Status updates

Work order software provides visibility on each order by live updating the status of the work order journey. 

Change orders

Work order tracking software can be used to change, edit, and format a work order whenever required. All changes are saved in real-time, and alerts are sent to concerned people. 

Rules-based approval 

Access control and conditional logic based work order approval provide organizations the ability to approve work orders automatically.  

Gantt Chart

Work order management system allows users to set up a Gantt chart to plan, schedule, and track the work order on a timeline.  

Mobile Work order system

With this feature of the mobile work management app, your team can create and respond to work orders from anywhere. This feature is of particular importance to the field workers who can respond to emergencies quickly.  

Other Features:

  • Electronic Invoicing
  • Barcoding
  • Cross-Platform Capabilities
  • Sensor integrations
  • Budgeting
  • Asset repair costs prediction

How to choose the best work order management system?

Buyers should consider the following elements about the work management software before making an actual investment: 

  • Can work management software integrate with other technologies such as AI, AR, IoT, etc.?
  • How many free work order templates does it offer? 
  • How many unique requests can it process in a day/week/month/year?
  • How secure is the software from a compliance point of view?
  • Does it have the required storage capacity? 
  • How many units can it monitor?
  • Is the software user-friendly, sophisticated, and easy to navigate?
  • Can it process all types of work orders?
  • Is the work order solution accessible on all devices such as desktops, laptops, tablets, mobile phones? 
  • Can it work smoothly with low bandwidth internet connectivity?
  • Are any hidden costs, installation, and training charges? 
  • Whether below functionalities available?
  • Multiple languages,
  • 24/7 customer support
  • Free software upgrades
  • Free training
  • Free trial or Free demo

What is the average cost of buying a work order software?

The costs of  the best workforce management software depend on a large number of factors such as:

  • The number of  requests it can process
  • Features it offers
  • User interface and experience
  • Deployment required: Cloud-based, Web-based, on-premise software, or open-source.
  • Type of automation it offers
  • The number of devices it can work on simultaneously
  • Quality of service and user support offered 
  • Privacy and the data encryption it provides 

These variations can significantly change the pricing estimations of the work order software. 


Logixpath Operations Management is a free work order software with limited feature plans. If you need Free and open source work order software, check out OpenMaint, or gnuMims. Work order app such as Snappii costs $15 per user per month for unlimited requests, Limble CMMS comes for $40 per user per month for a basic plan and $105 per user per month for a business plan. The online work order software eMaint CMMS will cost you $33 per user per month and $85 per user per month for a professional plan. For other work order software solutions such as ShireSystem, ProbusinessTools, Husky Intelligence, FieldServio, you need to contact the vendor. Get the updated list and complete information from the GoodFirms Work Order Software page.

Why refer to GoodFirms’ list of work order software?

GoodFirms is a frontline IT market research company providing buying assistance to B2B IT service seekers. GoodFirms relies on meticulous research and astounding analysis of the IT products and services to provide the buyers with the best available knowledge of thousands of IT services and products. GoodFirms offers a behemoth listing of more than 9000 software products and services and a collection of more than 15000 reviews from verified users. GoodFirms analysis, combined with the unbiased and genuine reviews, can provide an extraordinary glance into the usage, brand reliability, features, capabilities, merits, pricing, and many more aspects of the listed software products and services. 

The readers of this buyer's guide for work order management software are advised to navigate the list of thoroughly researched market-leading software solutions that provide immense features and best services to manage their work orders.  You can also read reviews of work order management software here.