TastyIgniter

Powerful, yet easy to use, online food ordering system
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Overview
Igniter Labs LTD
2013
United Kingdom
TastyIgniter is a free open source Restaurant Management, Reservation & Online Ordering Software for your business, you can install on your own server. A free, open-source online ordering software based on Laravel PHP Framework, that aims to make life enjoyable for developers and restaurateurs. Showcase your restaurant or takeaway brand to potential customers with our flexible online ordering system. Helping you manage multiple facets of your business, let TastyIgniter drive customers to your takeaway or restaurant through bespoke online campaigns.
Industries
  • Restaurants
Languages
  • Danish
  • Dutch
  • English
Media
TastyIgniter
TastyIgniter
TastyIgniter
TastyIgniter
Core Features
Restaurant Management Features
  • Billing Operations
  • Dashboard
  • Feedback Management
  • Kitchen Control
  • Menu Management
  • Point of Sale
  • Reservations Management
  • Wait List Management
Food Service Management Features
  • Delivery Management
  • Menu Planning
  • Online Payments/Funding
  • Point of Sale (POS)
  • Recipe Management
  • Reports
Pricing
Pricing Type
Free
Payment Frequency
Free
Customer Reviews
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Executive Interview
Samuel Adepoyigi
Samuel Adepoyigi
Director, TastyIgniter
Kindly share your feedback on how Good Firms has been doing so far in increasing your visibility among potential clients.
For a business to thrive online, a positive review is essential. GoodFirms gave us a platform to project the positive image of TastyIgniter to a large audience. This is important because 91 percent of people read and trust online reviews as much as they trust recommendations from friends and family.
Please introduce your product and give a brief about your role within the organization.
I am Samuel Adepoyigi, an open source enthusiast. I completed my Masters (MSc) in Information Technology at Cardiff Metropolitan University, and I am the Director and a Software Developer at Igniter Labs. One of Our products is TastyIgniter (TI). TI is an open source, straightforward, free-to-access platform that helps restaurant owners to bring their business online and also build their online customer base. Business owners can use all features from the installation with complete freedom. There’s no hidden commission or monthly fee to worry about. 
What was the objective behind coming up with this software?
The TastyIgniter story began in 2013. I have a craving for authentic Nigerian cuisine and I became frustrated with the lack of cuisine available for online order and the frequent mistakes when a takeaway order was placed. 
I decided to solve this frustration with my final year project: a comprehensive platform that would enable restaurants to quickly and easily adapt to the evolving needs of their target audience, without the need for heavy investments or disruption.
With a helping hand from the open source community, TastyIgniter (a subtle nod to the CodeIgniter PHP Framework) was continually developed and tweaked over the years, officially being launched in May 2016 and facilitating change across the industry.
How is your software beneficial from a value addition perspective to the clients compared to other software alternatives available in the market?
Ultimately, the aim of TastyIgniter is to address one of the biggest challenges facing restaurant owners today: the cost of an online presence. That’s why TastyIgniter is, and always has been completely free to download with no commissions or hidden fees for restaurants. It is an All-in-one solution. With TastyIgniter, you won’t need to install a wide range of software to run your restaurant efficiently. Also, TastyIgniter is open source, this gives users the ability to extend the platform and build on it.
What industries do you generally cater to? Which industries in general are highly benefiting by using your software?
Our software serves businesses in the food and beverage sector of the hospitality industry. Most of our customers are school cafeterias, restaurants and bars.
What are the key features of your software that makes it stand apart from your competitor products in the market?
The key features of TastyIgniter are; It’s Open Source, Easy Online Ordering, Fast Online Booking, Essential Discount System, Multiple Payment Options, Multilingual, Customer review system, Dispatch Integration, and Unlimited Menus & Orders.
What is the customer satisfaction rate according to you? What steps do you take to cater to your customer’s needs and requirements?
We can divide our customers into 2 categories; the Software developers and Business customers or end users. Developers use the TI to develop solutions for businesses and Business customers come to us directly. TastyIgniter has enjoyed a positive review so far. Our reviews on GoodFirms and other listing platforms have been overwhelmingly positive. 
We are constantly improving our customer support services to better support our customers and alleviate their challenges. We are developing new extensions to add more features to the platform. Customers can also request custom features that are tailored to their requirements.
Are your customers repetitive? If yes, what is the percentage of repeat customers that you have?
Yes, our customers are repetitive, once you give TI a try you’ll likely want to stay with it. It is free and it has all the features you need and you might need to bring your restaurant online. Judging from the renewal rate of the yearly subscription for our extension, I can estimate the percentage of our repeat customers as 96 percent. 
Does your software product provide any resource or knowledge section for its users? If yes, what kind of material is provided to your users to help them get acquainted with your product?
Yes, we have a lot of resources and knowledge platforms for users. Customers can check our Help Centre, Documentation, and GitHub for helpful resources. 
What kind of support system do you offer to your clients for catering to their queries and issues?
We have a thriving community on Discord and TI forum where users can ask questions and get help with challenges relating to the use of the TastyIgniter. There is also a monthly support subscription that gives users fast and reliable customer support. 
What has been the revenue for your product for 2021?
Initially, our major source of revenue is custom development projects for businesses. This is not a consistent source of revenue. Now we have a more consistent revenue from the sales of extensions in our marketplace and this started in June 2021. I can’t give you a definite figure for our revenue, but we’ve been recording revenue growth since the third quarter of 2021. 
Where do you see your product in the next 10 years?
We will continue to actively develop TastyIgniter. We also have a plan to create other AI (Artificial Intelligence) powered products that will usher in a new era in Logistics Management and Sharing Economy through improved efficiency. Just like TI, they will likely be open source, modular, and easy to extend.
Licensing & Deployment
  • Open Source
  • On Premises
  • Web-based
Support
  • Email
  • Chat
  • 24x7 Support
Training
  • Documentation
Knowledge Base
  • Help Guides
  • Video Guides
  • Blogs
  • On-Site Training