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UserEcho Help Desk

5.0 (1 Review)|Write a Review|Claimed profile

Deployment

Web-based

Best for

SmallMediumLarge

Overview

About UserEcho Help Desk

UserEcho's helpdesk and multi-agent ticketing system provides service agents with a central interface from which to support customers. The helpdesk operates from one browser window and includes features such as canned responses, auto-replies, user-insights and file-attachments to accelerate ticket-resolution time.

At a glance

Software information

Industries served, licensing and the support UserEcho Help Desk provides.

Licensing

  • Monthly Payment
  • Annual Subscription
  • Free trial

Support

  • Live Chat
  • Online (Ticket)

Training

  • Help Guides
  • Video Guides
  • Blogs
  • On-Site Training

Knowledge Base

  • Help Guides
  • Video Guides
  • Blogs
  • On-Site Training

Review analytics

What customers report

5.0
Based on 1 verified review
Ease of use5.0
Features & functionality5.0
Customer support4.0
Value for money5.0
Integrations4.0

What users like the most

  • Provides a convenient interface to users.
  • A great and flexible solution for the help desk.
  • It is very easy to use the tool.

What users like the least

  • A good bit still needs to be improved efficiency and workflow.

What users say

Review Analytics of UserEcho Help Desk

Every review is verified through Goodfirms before it's published.

5.01 Verified Review
Ease of use5.0
Features & functionality5.0
Customer support4.0
Value for money5.0
Integrations4.0
Review Summary
Drawn from 1 verified reviews
Provides a convenient interface to users.A great and flexible solution for the help desk.It is very easy to use the tool.
Detailed Reviews of UserEcho Help Desk
Sort ByWrite a Review
Edric FordVerified Review
Posted on Jan 24, 2023

“UserEcho Help Desk is an online customer support system for delivering awesomely responsive customer support and effortless self-service.”

Overall rating5.0
Ease of use5.0
Features & functionality5.0
Customer support4.0
Value for money5.0
Integrations4.0
It is by far a very functional help desk solution that has made my life at work so much easier. It makes my job done much more efficiently and also quickly. We have Been using it for a year and we never had any issues with the software as well as with any of its features.

Capabilities

UserEcho Help Desk features

The full feature set, grouped by module.

Help Desk Software

  • Analytics & Reporting
  • Customer Review
  • Customization
  • Dashboards
  • Email Integration
  • Escalation
  • Live Chat
  • Multi-Channel
  • Multilingual
  • Ticketing Management

Plans

UserEcho Help Desk pricing

Price Type
Month
Free Version
No
Payment Frequency
Monthly Payment, Annual Subscription
Free Trial
15 Days
Vendor pricing page
Standard$19 / month

Media

Screenshots & video

UserEcho Help Desk screenshot