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Give your customers tailored customer support experience.

UserEcho's helpdesk and multi-agent ticketing system provides service agents with a central interface from which to support customers. The helpdesk operates from one browser window and includes features such as canned responses, auto-replies, user-insights and file-attachments to accelerate ticket-resolution time.
UserEcho
Licensing & Deployment
  • Cloud Hosted
  • Web-based
Support
  • Chat
Knowledge Base
  • Help Guides
  • Video Guides
  • Blogs
  • On-Site Training

UserEcho Help Desk Core Features

Focus of Help Desk Feature
  • Analytics & Reporting
  • Customer Review
  • Customization
  • Dashboards
  • Email Integration
  • Escalation
  • Live Chat
  • Multi-Channel
  • Multilingual
  • Ticketing Management

UserEcho Help Desk Pricing

Pricing Type
  • Flat Rate
Free Version
  • No
Free Trial
  • 15 Days Trial
Payment Frequency
  • Monthly Payment
  • Annual Subscription
Vendor pricing page
Plans & Packages
Standard
$19 Per Month

UserEcho Help Desk Reviews

5.0 1 Review
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Edric Ford

UserEcho Help Desk is an online customer support system for delivering awesomely responsive customer support and effortless self-service.

It is by far a very functional help desk solution that has made my life at work so much easier. It makes my job done much more efficiently and also quickly. We have Been using it for a year and we never had any issues with the software as well as with any of its features.

What was the project name that you have worked with UserEcho Help Desk?

Help Desk Software

How long have you used UserEcho Help Desk?

12 Months

How frequently you use UserEcho Help Desk?

Daily

What do you like the most about UserEcho Help Desk?

Provides a convenient interface to users.

A great and flexible solution for the help desk.

It is very easy to use the tool.

What do you like the least about UserEcho Help Desk?

A good bit still needs to be improved efficiency and workflow.

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating

Integrations

Slack
Trello

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