Top Call Center Services in NYC

Researched by:Goodfirms Research TeamUpdated:September 21, 2026

Goodfirms has reviewed 21 Call Center Services in NYC as of September 2026. The top-ranked firm is Hugo (4.9 stars, 16 verified reviews, < $25/hr, founded 2017, NYC). Across the category, the median hourly rate is $25, median client rating is 5, and 41% of firms employ 50+ members. Explore the vetted Call Center Services in NYC companies below, compare their strengths, and connect with the provider best suited to your requirements.

Are you looking for full-service call center services in New York City? When you outsource your call customer management to experts, you enjoy many advantages. While you certainly reduce operational costs compared to managing an in-house team, you also eliminate staffing issues, have 24X7 customer service at a fraction of the price, easily handle overflowing call volume, and increase business continuity. A professional unit will provide around-the-clock with the least downtime possible, ensuring that you never miss an important conversation with your customers. While your requirements are clear, your options are very limited. You will find numerous call center companies in New York, NY, but very few possess the experience and expertise to cater to all your needs.
Goodfirms has prepared a list of call center outsourcing services in New York, NY, to help your selection process. The Goodfirms research team has thoroughly vetted these top-performing firms for their quality, reliability, and ability. They are delivering exceptional services in your area. Complemented research-based valuable information will find all the information you need to make an ideal business choice. Browse through this list today and hire a service partner that suits your business needs.

Goodfirms has verified 21 Call Center Services in NYC - part of 1,641+ Call Centers Services Companies, each passing Goodfirms' 4-step verification process (background check, client interviews, portfolio audit, ongoing quality review). Listings marked "Sponsored" are agencies that pay for premium placement - sponsorship does not affect star ratings or review content.

Top 10 at Glance

Compare the highest-ranked firms first side by side.

Rank
Company
Rating
Reviews
Hourly Rate
Team Size
Founded
Location
Action

List of Top Call Center Outsourcing Services in NYC

Find a Call Center Services Company Near you
Find a Call Center Services Company Near you
Service
Hourly Rate
Employees
ReviewsAll Companies
Industry
Client Type
  • Since its founding, Hugo has built a reputation as a top BPO company and trusted BPO services provider, partnering with disruptive startups and iconic brands worldwide on customer care, data, and community support. A 3,800+ strong, university-educated workforce spans SE Asia, Africa, and the Americas, ... read Hugo reviews & insights

    < $25/hr
    1,000 - 9,999
    2017
    NYC, United States
    Hugo is a good culture fit and has good value for cost - Anonymous
    Visit Website
  • AnswerForce is among the best BPO companies in the world, offering call and chat answering, virtual reception, live chat, and appointment scheduling for the service industry. As a trusted BPO solutions company, it delivers 24/7/365 support through real people—never bots—backed by seamless CRM integrations. Part ... read AnswerForce reviews & insights

    NA
    250 - 999
    2003
    NYC, United States
    A wonderful service that keeps my company running smoothly and integrates seamlessly once set up. - Jose Masso
    Visit Website
  • Using AI Tools

    • PerplexityPerplexity
    • ClaudeClaude
    • GeminiGemini
    • ChatGPTChatGPT
    • ZapierZapier

    OBI Services stands among the best business process outsourcing companies, delivering virtual assistance, data entry, telemarketing, SaaS support, customer support, and chat support from the Philippines. As one of the trusted outsourcing BPO providers, it helps startups, solo entrepreneurs, and enterprises streamline operations while cutting ... read OBI Services LLC reviews & insights

    < $25/hr
    50 - 249
    2017
    NYC, United States
    Working with OBI Services was seamless, professional, and highly accurate. - Anonymous
    Visit Website

    Why OBI Services LLC?

    • Cost-effective outsourcing, flexible pricing model
    • High accuracy and attention to detail.
    • Strong communication and transparent workflow.
  • Vserve Ebusiness Solutions is among the trusted business process outsourcing firms, delivering supply chain, procurement, eCommerce, and digital marketing support through scalable offshore teams. Since 2004, it has grown into one of the best outsourcing companies, serving Fortune 500 enterprises, distributors, and retailers with 1000+ ... read Vserve Ebusiness Solutions reviews & insights

    < $25/hr
    250 - 999
    2004
    NYC, United States
    Strong SEO and AI Search Visibility Strategy - Co-Founder & CEO
    Visit Website
  • Post your project. Get proposals from PRO-verified firms.

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  • CloudTalk is user-friendly cloud-based phone software for sales and support teams. It is used by startups, scale-ups, SMEs or eCommerce to improve customer experiences and team performance. To achieve this, CloudTalk provides more than 50 advanced calling features. Thanks to seamless integration with the favourite ... read CloudTalk reviews & insights

    < $25/hr
    50 - 249
    2016
    NYC, United States
    Extensive work by CHT team - Anonymous
  • Phone support is the preferred channel for customer service interactions and support. Established in 1956, Belles is known as the “Most Famous Answering Service in the World.” Today, Belles Receptionists continue to deliver a world-class level of personalized service that is professional, flexible, and affordable.

    < $25/hr
    2 - 9
    1957
    NYC, United States
  • Phil Miller, President, founded DCM in 1997 working with several arts clients in the New York metropolitan area. Today, DCM is the premier Teleservices company dedicated exclusively to supporting the sales and fundraising efforts of not-for-profit organizations throughout the country. Since our inception, we've grown from catering to a handful of local clients to sustaining ... read DCM reviews & insights

    NA
    10 - 49
    1997
    NYC, United States
  • Broadband Telecom Inc. is a communication enabler carrying billions of minutes on its dedicated and globally accessible network. Our 127 in country directs Fulfill Global A2P Messaging and Wholesale Voice Traffic termination needs in over 200 countries.

    NA
    250 - 999
    1995
    NYC, United States
  • Staffwiz LLC is a pioneering Business Process Outsourcing (BPO) firm headquartered in the USA, India & the Phillippines, dedicated to providing comprehensive Outsourced Support Services to clients across North America, the United Kingdom, Australia, and the Asia Pacific region. We are a cutting-edge Outsourcing Solutions Provider, catering to a diverse clientele, ranging from dynamic startups ... read Staffwiz LLC reviews & insights

    NA
    2 - 9
    NYC, United States
  • Using AI Tools

    • ClaudeClaude
    • ChatGPTChatGPT

    StoneHaven builds outbound sales pipelines for B2B companies. We find the right decision-makers, reach out to them at scale, handle the back-and-forth, and put qualified meetings on your calendar. Your team does what it does best: sell.Most companies rely on referrals, inbound and conferences, then discover none of it can be turned up when a ... read Stone Haven Capital Group reviews & insights

    NA
    10 - 49
    2018
    NYC, United States

    Why Stone Haven Capital Group?

    • Meetings booked for you, not leads handed off
    • Live pipeline in weeks, no SDR team to hire
    • Proven across 18 industries, Series A to enterpris
  • 247 Virtual Solution is a major inbound and outbound call centre and digital marketing service provider based in the United States. We strive to provide best-in-class services to a national and international clients around the clock.

    NA
    50 - 249
    2017
    NYC, United States
  • Cloud Sourcing is a new place to find programmers and designers for your next project. Its a smart matching platform that matches professionals to projects. Providers are by invite only. Projects are paid. And this is a work in progress. We are in soft launch mode.

    < $25/hr
    2 - 9
    2007
    NYC, United States
  • Virtual Offices NYC provides a business address for identity purposes; or bundled with receptionist services for a Virtual Office NYC solution. We’ve been in business since 2007 and our BBB Accredited Business A+ Rating is a testament to our success. From the first moment we communicate with a prospect we strive to provide an exceptional ... read Virtual Offices NYC reviews & insights

    $25 - $49/hr
    10 - 49
    2007
    NYC, United States
  • Using AI Tools

    • ChatGPTChatGPT

    Since 2019, Squad International provides BPO and outsourcing solutions—customer support, telemarketing, lead generation, virtual assistance and back-office operations—serving 300+ global clients with dedicated offshore teams that deliver consistent, accountable business support and cost-optimizing services.

    < $25/hr
    50 - 249
    2019
    NYC, United States

    Why Squad International?

    • Dedicated resources
    • Your processes
    • Flexible scaling
  • ClickSpark is a leading performance based lead-generation company. We specialize in generating leads and warm transfers in the education vertical. Our lead generation platform features a proprietary algorithm that predicts lead success, allowing us to deliver high converting targeted leads to our clients.

    < $25/hr
    50 - 249
    2004
    NYC, United States
  • GetCallers, a pioneer among virtual assistants and remote callers companies, which provides business outsourcing across a range of services for global organizations. By assigning specific tasks to GetCallers assistants, you can quickly achieve 10x growth for your business. Visit: https://www.getcallers.com/

    < $25/hr
    10000+
    2008
    NYC, United States
  • Prograsys strives to bring digital transformation for every business out there. We Offer data & marketing services for small, medium and large enterprises with vast assortment of advanced solutions. We work in a customer-centric and cost-considerate approach in order to ensure that your business scale with agility to achieve competitive advantage in the market. We ... read Prograsys Business Solutions reviews & insights

    < $25/hr
    10 - 49
    2007
    NYC, United States
  • For over 9 years eSales Technologies has been delivering creative and innovative IT solutions to a wide range of customers around the world. Our Marketing office is based out of New York USA and our offshore development centre in Puducherry India. We have made a milestone further by a strong presence in the market with ... read eSales Technologies reviews & insights

    < $25/hr
    50 - 249
    2012
    NYC, United States
  • Aklikx Technologies LLC is a US based company having it’s operations in Pakistan and providing the best one stop IT solutions at competitive prices to all. Bringing together a strong team of individuals, who are young and energetic with an experience in IT industries. Aklikx Technologies is one of the prominent software company that helps ... read Aklikx Technologies LLC reviews & insights

    < $25/hr
    10 - 49
    2021
    NYC, United States
  • Welcome to Web World Genie, your one-stop digital solution in the USA. We specialize in web design and development, app creation, branding, digital marketing, and eCommerce solutions. Our mission is to transform your digital dreams into reality with innovative and tailored strategies. Let Web World Genie elevate your online presence and bring your vision to ... read Web World Genie reviews & insights

    $25 - $49/hr
    50 - 249
    2010
    NYC, United States
  • Established in 2021, PriorityOne BPO was founded to provide easy, cost-efficient, and high-quality outsourcing solutions for growing businesses. What began with just two dedicated representatives has evolved into a trusted support partner serving multiple industries, including retail, telecommunications, technology, and travel/hospitality. Headquartered in New York with talented teams based in the Dominican Republic and the ... read PriorityOne BPO reviews & insights

    < $25/hr
    10 - 49
    2021
    NYC, United States

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1 cities with the best Value Score for hiring.

Ranked by a composite blending firm count (supply), average rating (quality), and average hourly rate (cost). Affordability is weighted highest (50%), so this surfaces genuinely affordable destinations - not just the biggest markets.

Where the firms are.

Bubble size shows how many firms each country has; colour shows its average hourly rate. Tap any country for its firm count, average rate, rating, and Value Score.

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All cities ranked by Value Score.

Every city in scope, ranked by Value Score.

CityFirmsAvg RateAvg RatingValue ScoreAction
USNYC122$38/hr584View firms
USNYC
122 firms$38/hr5
Value Score84 / 100

Match by work-hour overlap with your team.

Cost matters - but so does being able to actually talk to your developer during your workday. Here are the best destinations for each major hub.

If you're in US (PT/ET)Recommended

Look for nearshore LATAM partners - same-day collaboration, similar time zones, and 50-60% cost savings vs domestic.

MXMexico~7h overlap
ARArgentina~6h overlap
BRBrazil~5h overlap
CACanada~8h overlap
If you're in Europe (CET/GMT)Recommended

Eastern Europe is your sweet spot - 1-2h time zone shift, EU GDPR alignment, and 40-50% lower rates than Western Europe.

PLPoland~8h overlap
UAUkraine~7h overlap
RORomania~7h overlap
ZASouth Africa~8h overlap

How firms are placed on the matrix

Every position on this chart is the output of the Goodfirms ranking algorithm - a weighted composite of signals across two axes. The algorithm is recomputed regularly and is fully documented.

Sponsorship does not affect placement. PRO members receive visible badges and ad placements, but their algorithmic scores are calculated identically to free listings.

Read the full methodology
Algorithm at a glance
1
X-axis (Core Competencies): Service Focus Ratio + Portfolio Depth + Quality + Experience
2
Y-axis (360-Performance): Client Reviews + Market Presence + Goodfirms Score
3
Missing signals are excluded from a firm's score, not substituted with defaults - weights redistribute across remaining inputs
4
Recency decay over the last 18 months keeps stale reviews from dominating
5
Eligibility floor: ≥ 1 published review in this category scope

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Cities with the best Value Score for bpo services hiring.

Ranked by a composite score blending firm count (supply), average rating (quality), and median hourly rate (cost). Affordability is weighted highest (50%), so this list surfaces actually affordable destinations rather than just-big markets.

Budget leader
NYC · $0-24/hr

35 firms in this tier - more than any other city, averaging 5.0 ★. Top picks: AIMLEAP - Outsource Bigdata, Vserve Ebusiness Solutions, OBI Services LLC.

Mid-tier leader
NYC · $50-99/hr

8 firms in this tier - more than any other city, averaging 5.0 ★. Top picks: Actuate Media, Vee Bill, Hudson Software Corporation.

Loading heatmap…
Cell intensity (firm density):
Low
High
Best Value marks the densest, highest-rated, most-affordable cell per row

How the heatmap is built

Every cell in the grid above is the count of firms in (place × hourly-rate tier). Firms are placed by their published hourly rate; those without a disclosed rate are not plotted.

Top company names per cell are surfaced by Value Score - a weighted blend of affordability (50%) + rating (35%) + review volume (15%).

The "Best" ribbon marks the cell in each row where firm density, ratings, and affordability line up best - the densest, highest-quality combination.

Read the full methodology
Value Score · per firm
ValueScore = 0.50 × Affordability
+ 0.35 × Rating
+ 0.15 × Review Volume
// All sub-scores normalized 0-100
// Affordability = (1 - rate/$200) × 100
// Rating = (rating - 3) / 2 × 100
// Volume = log10(reviews+1)/log10(200) × 100

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Browse all bpo services firms in your chosen country - or let our AI hand-pick 3 matches based on your project, budget, and time-zone preference.

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