Top BPO Companies in Miami, Florida

Researched by:Goodfirms Research TeamUpdated:September 28, 2026

Goodfirms has reviewed 52 BPO Companies in Miami, Florida as of September 2026. The top-ranked firm is Appointment Setter Online (4.9 stars, 51 verified reviews, NA, founded 2010, Miami). Across the category, the median hourly rate is $25, median client rating is 4.6, and 35% of firms employ 50+ members. Explore the vetted BPO Companies in Miami, Florida below, compare their strengths, and connect with the provider best suited to your requirements.

Are you willing to find the business process outsourcing companies in Miami? There are many reasons to hire the BPO agencies, but the one benefiting the most is generating leads for your business. By employing the BPO service providers in Miami, you can quickly obtain several leads in a day as they are trained and qualified to conduct the same regularly. They can smoothly research the demographic of the market and segregate them as per their interests and bring in leads as per the business products and services. The BPO firms in Miami create compelling sales and marketing activities for your company and help you in converting them into clients. Thus, an experienced team concentrates on earning your prospective clients and puts in all their time in turning them into successful sales activity. Therefore, the top BPO companies in Miami are listed below:

Goodfirms has verified 52 BPO Companies in Miami, Florida - part of 6,243+ BPO Companies in the World, each passing Goodfirms' 4-step verification process (background check, client interviews, portfolio audit, ongoing quality review). Listings marked "Sponsored" are agencies that pay for premium placement - sponsorship does not affect star ratings or review content.

Top 10 at Glance

Compare the highest-ranked firms first side by side.

Rank
Company
Rating
Reviews
Hourly Rate
Team Size
Founded
Location
Action

List of Leading BPO Companies in Miami | BPO firms in Miami

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Service
Hourly Rate
Employees
ReviewsAll Companies
Industry
Client Type
  • CADD Agency provides CAD Outsourcing services for different types of designing and drafting needs. We specialize in CAD drafting for architectural plans, floor plans, site maps, elevations, road; cross-section, sections, estimation, and takeoffs. Besides, we also perform manual re-drafting and digitization with quick iterations and precision on delivering higher quality output.

    CADD Agency provides CAD Outsourcing services for different types of designing and drafting needs. We ... read CADD.AGENCY reviews & insights

    NA
    2 - 9
    1995
    Miami, United States
  • Using AI Tools

    • ClaudeClaude
    • GeminiGemini

    WorldTeams helps U.S. architecture firms build stronger teams with highly skilled nearshore talent from Latin America.We specialize in connecting architecture and AEC companies with vetted professionals who work in their same time zone, speak fluent English, and integrate directly into their existing teams, tools, and workflows. From Revit Architects, BIM Modelers, and CAD Architects to ... read WorldTeams reviews & insights

    WorldTeams helps U.S. architecture firms build stronger teams with highly skilled nearshore talent from Latin ... read WorldTeams reviews & insights

    NA
    250 - 999
    2023
    Miami, United States

    Why WorldTeams?

    • Access to Latin American 3 percent top-tier talent
    • Reduce hiring costs vs. hiring in-house in the US
    • We manage the full outsorcing process
  • Using AI Tools

    • ChatGPTChatGPT
    • LovableLovable
    • CanvaCanva

    The Peak Hire is a virtual assistant agency that connects busy business owners and growing teams with reliable remote professionals.We provide part-time and full-time support across administration, customer service, sales, recruiting, operations, accounting, CRM management, scheduling, inbox management and lead follow-up.Our founders combine hands-on business development experience with modern recruiting. We begin by understanding the ... read The Peak Hire reviews & insights

    The Peak Hire is a virtual assistant agency that connects busy business owners and growing ... read The Peak Hire reviews & insights

    < $25/hr
    2 - 9
    2025
    Miami, United States

    Why The Peak Hire?

    • Hands-on business and recruiting experience
    • Role-first matching for better-fit assistants
    • Flexible part-time and full-time support
  • Poprouser was created to cultivate an innovative, engaged, effective society of people, with the intent to future-proof the skillforce and deliver value in areas otherwise unexplored. HR & People Ops is our means to execute that vision. Poprouser is a People Operations technology and service organization to help founders, owners, executives to create People systems ... read Poprouser Inc. reviews & insights

    Poprouser was created to cultivate an innovative, engaged, effective society of people, with the intent ... read Poprouser Inc. reviews & insights

    NA
    10 - 49
    Miami, United States

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1 cities with the best Value Score for hiring.

Ranked by a composite blending firm count (supply), average rating (quality), and average hourly rate (cost). Affordability is weighted highest (50%), so this surfaces genuinely affordable destinations - not just the biggest markets.

Where the firms are.

Bubble size shows how many firms each country has; colour shows its average hourly rate. Tap any country for its firm count, average rate, rating, and Value Score.

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All cities ranked by Value Score.

Every city in scope, ranked by Value Score.

CityFirmsAvg RateAvg RatingValue ScoreAction
USMiami52$51/hr4.672View firms
USMiami
52 firms$51/hr4.6
Value Score72 / 100

Match by work-hour overlap with your team.

Cost matters - but so does being able to actually talk to your developer during your workday. Here are the best destinations for each major hub.

If you're in US (PT/ET)Recommended

Look for nearshore LATAM partners - same-day collaboration, similar time zones, and 50-60% cost savings vs domestic.

MXMexico~7h overlap
ARArgentina~6h overlap
BRBrazil~5h overlap
CACanada~8h overlap
If you're in Europe (CET/GMT)Recommended

Eastern Europe is your sweet spot - 1-2h time zone shift, EU GDPR alignment, and 40-50% lower rates than Western Europe.

PLPoland~8h overlap
UAUkraine~7h overlap
RORomania~7h overlap
ZASouth Africa~8h overlap

How firms are placed on the matrix

Every position on this chart is the output of the Goodfirms ranking algorithm - a weighted composite of signals across two axes. The algorithm is recomputed regularly and is fully documented.

Sponsorship does not affect placement. PRO members receive visible badges and ad placements, but their algorithmic scores are calculated identically to free listings.

Read the full methodology
Algorithm at a glance
1
X-axis (Core Competencies): Service Focus Ratio + Portfolio Depth + Quality + Experience
2
Y-axis (360-Performance): Client Reviews + Market Presence + Goodfirms Score
3
Missing signals are excluded from a firm's score, not substituted with defaults - weights redistribute across remaining inputs
4
Recency decay over the last 18 months keeps stale reviews from dominating
5
Eligibility floor: ≥ 1 published review in this category scope

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Cities with the best Value Score for bpo services hiring.

Ranked by a composite score blending firm count (supply), average rating (quality), and median hourly rate (cost). Affordability is weighted highest (50%), so this list surfaces actually affordable destinations rather than just-big markets.

Budget leader
Miami · $0-24/hr

16 firms in this tier - more than any other city, averaging 5.0 ★. Top picks: Solved Puzzle, MIXBS Inc, AnswerHero.

Mid-tier leader
Miami · $50-99/hr

3 firms in this tier - more than any other city. Top picks: Medusind, Responsive Call Center, Signius Communications.

Top tier leader
Miami · $150+/hr

1 firms in this tier - more than any other city. Top picks: Upcision.

Loading heatmap…
Cell intensity (firm density):
Low
High
Best Value marks the densest, highest-rated, most-affordable cell per row

How the heatmap is built

Every cell in the grid above is the count of firms in (place × hourly-rate tier). Firms are placed by their published hourly rate; those without a disclosed rate are not plotted.

Top company names per cell are surfaced by Value Score - a weighted blend of affordability (50%) + rating (35%) + review volume (15%).

The "Best" ribbon marks the cell in each row where firm density, ratings, and affordability line up best - the densest, highest-quality combination.

Read the full methodology
Value Score · per firm
ValueScore = 0.50 × Affordability
+ 0.35 × Rating
+ 0.15 × Review Volume
// All sub-scores normalized 0-100
// Affordability = (1 - rate/$200) × 100
// Rating = (rating - 3) / 2 × 100
// Volume = log10(reviews+1)/log10(200) × 100

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