Top BPO Companies in Sri Lanka

Researched by:Goodfirms Research TeamUpdated:September 11, 2026

Goodfirms has reviewed 32 BPO Companies in Sri Lanka as of September 2026. The top-ranked firm is Hugo (4.9 stars, 16 verified reviews, < $25/hr, founded 2017, Anuradhapuraya). Across the category, the median hourly rate is $37, median client rating is 5, and 25% of firms employ 50+ members. Explore the vetted BPO Companies in Sri Lanka below, compare their strengths, and connect with the provider best suited to your requirements.

Looking for the business process outsourcing companies in Sri Lanka? The time you hire the BPO agencies for your business needs, you save on aspects like cost, and time. However, when you hire BPO services in Sri Lanka, you can analyze their recent or previous projects to understand their working processes. Thus, helping you understand their ways of functioning with the latest market trends. You can also examine the knowledge of the experts from BPO firms in Sri Lanka to examine their learnings as per their experience. Thus, by analyzing various firms, it becomes quicker for you to partner with the one meeting your demands. Therefore to guide you in finding the one matching your requirements, a list of the top BPO companies in Sri Lanka is curated with their feedback and website links for a better approach. Refer to the list below.

32Verified firms
$37/hrMedian hourly rate
5 ★Median rating
25%Have 50+ members

Goodfirms has verified 32 BPO Companies in Sri Lanka - part of 6,171+ BPO Companies in the World, each passing Goodfirms' 4-step verification process (background check, client interviews, portfolio audit, ongoing quality review). Listings marked "Sponsored" are agencies that pay for premium placement - sponsorship does not affect star ratings or review content.

Top 10 at Glance

Compare the highest-ranked firms first side by side.

Rank
Company
Rating
Reviews
Hourly Rate
Team Size
Founded
Location
Action

List of Top Sri Lanka BPO Companies | BPO Firms in Sri Lanka

Find a BPO Services Company Near you
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Service
Hourly Rate
Employees
ReviewsAll Companies
Industry
Client Type
  • Since its founding, Hugo has built a reputation as a top BPO company and trusted BPO services provider, partnering with disruptive startups and iconic brands worldwide on customer care, data, and community support. A 3,800+ strong, university-educated workforce spans SE Asia, Africa, and the Americas, ... read Hugo reviews & insights

    < $25/hr
    1,000 - 9,999
    2017
    Anuradhapuraya, Sri Lanka
    Hugo is a good culture fit and has good value for cost - Anonymous
    Visit Website
  • Using AI Tools

    • AI Voice AgentAI Voice Agent
    • AI AgentAI Agent
    • AI ChatbotAI Chatbot

    SupportYourApp ranks among the top BPO companies in the world, delivering AI-powered customer support, technical support, and CX services to 250+ clients across 30+ countries since 2010. As a trusted BPO service provider, it offers omnichannel, scalable support in 60+ languages, backed by ISO/IEC 27001 ... read SupportYourApp reviews & insights

    < $25/hr
    1,000 - 9,999
    2010
    Amparai, Sri Lanka
    SupportYourApp delivers professional, personalized customer support that has helped improve both customer satisfaction and retention. - Anonymous
    Visit Website

    Why SupportYourApp?

    • PCI DSS Certified Level L1 and Level L2 Provider
    • ISO IEC 27001 Certification
    • GDPR-, CCPA-, and HIPAA-compliance
  • Post your project. Get proposals from PRO-verified firms.

    Goodfirms recommends the top 3. You pick the winner.

  • Axcim business solutions is a leading business and knowledge process management solutions company. From helping organizations curate marketing models that generate new business opportunities to understanding deep financial metrics which extend brand relationships, we help our clients create and optimize these connections with maximum impact ... read Axcim reviews & insights

    NA
    10 - 49
    2021
    Colombo, Sri Lanka
    Best Company To Work With - CEO
  • Konnect BPO is a leading and rapidly developing outsourcing service provider in Sri Lanka.Established in 2016, we offer uninterrupted high-end services and intense outsourcing solutions to our valued clients to achieve their goals and to survive in the highly competitive business world.We trust working in ... read Konnect BPO reviews & insights

    < $25/hr
    2 - 9
    2015
    Colombo, Sri Lanka
    Excellent - Tuan_E-Commerce 《Ebay Drop Shipping》
  • Envoy Ortus is one of the best BPO Companies in Sri Lanka, offers a complete facilities management service, from set-up consultancy to management services on day-to-day operations, through a dedicated team of specialists.Every project benefits from our expertise, distinctive management approach and our consideration of the broader property implications for our clients: with Envoy Ortus ... read Envoy Ortus reviews & insights

    $25 - $49/hr
    10 - 49
    2008
    Colombo, Sri Lanka
  • Sterling BPO Solutions (PVT) Limited is a BOI Approved venture and whole owned subsidiary of Sterling Lanka Group. Sterling BPO Solutions mission is "to provide the most innovative, reliable and cost effective Business Process Outsourcing solutions"​ our service offerings comes with domain expertise. Stringent quality standards and on-time delivery.

    $50 - $99/hr
    10 - 49
    2012
    Chilaw, Sri Lanka
  • At 3Tec Solutions, we are always by our clients’ side while they go from strength to strength in achieving their goals. We are driven by RESULTS we achieve for our clients. Achieving their targets with single-minded, goal oriented methods, yielding only the most positive results for them. We work together as a team with them ... read 3Tec Solutions reviews & insights

    $50 - $99/hr
    50 - 249
    2012
    Colombo, Sri Lanka
  • One Core Billing Solutions is dedicated to provide our clients with the highest quality of medical billing services. Our mission is to decrease claim errors, turnaround time on payments, increase reimbursement of claims. One Core Billing Solutions is dedicated to fulfill all aspects of your billing, allowing you to focus on patient care.

    NA
    2 - 9
    Colombo, Sri Lanka
  • Medsource is the largest medical transcription company in Sri Lanka. We provide top-of-the-line technology, outstanding quality and US-based customer service to our customers for the best value for your money. With over 250 Medical Transcriptionists, Medsource does work for many prestigious hospital groups in the US. We run a 24x7 operation with staffing evenly spread ... read MedSource reviews & insights

    NA
    2 - 9
    Colombo, Sri Lanka
  • MediGain Practice Management is a full-service revenue cycle management company that enables healthcare providers to navigate and succeed in an increasingly complex reimbursement environment. MediGain Practice Management has an integrated portfolio of leading information technology, processes, and domain expertise solutions to address the wide array of threats to the financial health of medical practices, clinics, ... read Medigain reviews & insights

    NA
    2 - 9
    Colombo, Sri Lanka
  • Using AI Tools

    • ChatGPTChatGPT

    Activ8 Asia is a Sri Lanka-based BPO and Customer Experience (CX) solutions provider specializing in Contact Centre Operations, Customer Support, Inbound & Outbound Services, Helpdesk Support, and Multi-Channel Customer Engagement. We help businesses improve customer satisfaction, optimize operations, and scale efficiently through tailored outsourcing solutions.

    NA
    50 - 249
    2022
    Colombo, Sri Lanka

    Why Activ8 Asia PVT LTD?

    • Reduce Costs, Improve Efficiency
    • Dedicated Customer Support Teams
    • Reliable & Scalable Operations
  • Using AI Tools

    • CanvaCanva
    • GoHighLevelGoHighLevel
    • ZapierZapier
    • HubspotHubspot

    At RankFlow Services, we provide reliable business process outsourcing solutions that help businesses streamline operations, improve productivity, and scale efficiently. Our services include Executive & Virtual Assistance, Administrative Support, Customer Service, Project Management, SEO, Social Media Marketing, and Web Design, delivering flexible support tailored to your business needs.

    < $25/hr
    2 - 9
    2012
    Maharagama, Sri Lanka

    Why Rankflow Services?

    • Experienced Business Support
    • Cost-Effective Outsourcing Solutions
    • Growth-Focused Digital Expertise
  • PNB Holdings, an esteemed BPO service provider and winner of the National Exports Award and Business Excellence Award, is rooted in Sri Lanka, home to one of the world's largest pools of accountants. Renowned Fortune 500 companies rely on our skillful teams in the UK, USA, Australia, and NZ for smooth operations. Our multi-platform expertise ... read PNB Holdings Pvt Ltd reviews & insights

    < $25/hr
    50 - 249
    2015
    Daluguma, Sri Lanka
  • Swartup is a startup organization with a global presence, focusing on excellence, passion, and flexibility. We are dedicated to leveraging cutting-edge technologies to solve technical problems through autonomous. We offer a wide range of high-quality services in the development, delivery, and maintenance of software, integrating ... read Swartup Pvt Ltd reviews & insights

    $25 - $49/hr
    10 - 49
    2023
    Pannipitiya, Sri Lanka
    Experience the best people. - Founder & Managing Director - EventorG | Event Planning & Managment | Speaker | Voiceovers | Psycho
  • Today, 'Business Process Outsourcing' is our prime focus and a domain in which we have reached excellence! Based in Sri Lanka, we are very popular amongst small to medium enterprises as a result of the economic and service advantage we provide in our outsourced model. Because of our state-of- the-art cloud technologies and adaptable smart ... read Data One Solutions reviews & insights

    $25 - $49/hr
    10 - 49
    2007
    Colombo, Sri Lanka
  • Founded in 2012, HConnect is an award-winning Shared Services Outsource & Business Process Management/Outsource company, that caters to both local and international business needs, across Australia, UK, USA and APAC providing them with a wide array of back office services. HConnect is a solely owned subsidiary of Hirdaramani group, a family owned company that is ... read H-Connect reviews & insights

    $25 - $49/hr
    250 - 999
    2012
    Colombo, Sri Lanka
  • Outsourcing is the best business practice for forward-thinking companies. We have mastered the art of BPO and KPO services A Little bit about Acril Outsourcing Acril Holdings is the leading outsourcing company in Sri Lanka. It is also one of the top offshore outsourcing companies in South Asia. Acril Holdings started providing business process outsourcing ... read AcrilSEO reviews & insights

    < $25/hr
    50 - 249
    2016
    Colombo, Sri Lanka
  • Businessfocus360 focuses on high quality back office services to support our clients based on their competitive service/product offering. We have a team of skilled and dedicated professionals handling documentation, communication as well as administration that can be completed based on client based KPI’s. We offer competitive rates and guarantee high quality every time.

    < $25/hr
    10 - 49
    Dehiwala-Mount Lavinia, Sri Lanka
  • UDB CORPORATION is a leading Business Process Outsourcing (BPO) Technology Company based in Sri Lanka, offering comprehensive, bespoke end to end solutions, geared to meet a wide array of business requirements. Our unique approach helps organizations in every industry build and run more innovative and efficient business. Founded by a collective of passionate professionals with ... read UDB CORPORATION reviews & insights

    $25 - $49/hr
    10 - 49
    2017
    Colombo, Sri Lanka
  • Using AI Tools

    • ChatGPTChatGPT
    • Co PilotCo Pilot
    • CanvaCanva

    Infomate is a fully owned subsidiary of John Keells Holdings PLC (JKH), Sri Lanka’s No.1 corporate blue‑chip and largest listed conglomerate on the Colombo Stock Exchange. With a legacy spanning over 150 years, the John Keells Group operates across 70+ companies in seven diverse industry sectors, driven by a culture of continuous reinvention, resilience, and ... read Infomate (Pvt) Ltd - John Keells Holdings reviews & insights

    NA
    250 - 999
    2005
    Colombo, Sri Lanka

    Why Infomate (Pvt) Ltd - John Keells Holdings?

    • Sri Lankas First Shared Services Company
    • Two Decades of Experience Serving Global Clients
    • Access to World Class Talent & Cost Arbitrage
  • Hayleys BPO is a Sri Lankan based BPO company, which is the outsourcing sector of Hayleys PLC, one of Sri Lanka's largest conglomerates which account for over 3% of country's total exports. Hayleys has a diversified portfolio of globally competitive core businesses spanning across Global Markets & Manufacturing, Agriculture & Agri Business, Transportation & Logistics, ... read Hayleys BPO reviews & insights

    $25 - $49/hr
    50 - 249
    2008
    Colombo, Sri Lanka
  • BELLVANTAGE (Pvt) Ltd which is a fully owned subsidiary of Melstacorp Group and a leading BPO company which focuses on providing Technology, Consulting & Outsourcing Solutions.

    $25 - $49/hr
    250 - 999
    2008
    Colombo, Sri Lanka
  • ZippiFlex is a virtual assistant and BPO service provider that has been in operation for more than two years, based in Sri Lanka. We assist busy business owners and entrepreneurs throughout the globe in their quest to reduce their stress levels, devote themselves to what counts, and accomplish their objectives much more quickly. We offer ... read ZippiFlex reviews & insights

    NA
    10 - 49
    2020
    Maharagama, Sri Lanka
  • Founded in 1977 as the software division of Data Management Systems Ltd, DMS Software Engineering (Pvt) Ltd. was incorporated as a private limited liability company in Sri Lanka in 1992. DMS Software Engineering is a member of the DMS group of companies. The company has staff strength of over 100 persons in different disciplines. A ... read DMS Software Engineering Pvt Ltd reviews & insights

    NA
    10 - 49
    1977
    Rajagiriya, Sri Lanka
  • We're a full-service digital marketing agency located in Colombo, Sri Lanka. Our services include Social Media Management, Online Advertising, Lead Generation and SEO. Our track record is impeccable: we’ve worked together with a range of clients from industries scattered far and wide across the globe, delivering results and creating happy faces. Being ahead of the ... read Inbound Hype reviews & insights

    $50 - $99/hr
    10 - 49
    2015
    Colombo, Sri Lanka
  • RDK Revenue Limited delivers an entirely new approach to business software. We inspire businesses by offering choices and unprecedented flexibility. RDK Revenue solutions free our customers from focusing on technology to focusing on what they do—their core, revenue-generating activities. From point of product origin to point of purchase, RDK Revenue affords a single point of ... read RDK Revenue reviews & insights

    < $25/hr
    2 - 9
    2013
    Kandy, Sri Lanka
  • Ants Creation Pvt Ltd is a renowned web-based software solutions provider with over 12 years of experience in the industry. Our team is comprised of creative minds and technical experts who are dedicated to delivering cutting-edge solutions to our clients. We take pride in our ISO 9001:2015 certification and our track record of winning awards ... read Ants Creation Private Limited reviews & insights

    < $25/hr
    10 - 49
    2011
    Gampaha, Sri Lanka
  • At Xeynergy, we specialize in providing exceptional staff augmentation solutions tailored to meet the evolving demands of the technology landscape. With a focus on software development and comprehensive support, we are your dedicated partner in optimizing team strength and achieving remarkable results. Our mission is to empower businesses with the finest software developers and support ... read Xeynergy reviews & insights

    $50 - $99/hr
    10 - 49
    2021
    Colombo, Sri Lanka
  • SyntelligenceIT (Pvt) Ltd. is a leading provider of innovative web solutions for businesses of all kinds. With a team of experienced and talented professionals, Athens Innovations is committed to helping businesses achieve their online goals by providing cutting-edge web solutions tailored to their specific needs. At SyntelligenceIT, we understand the importance of having a strong ... read syntelligenceIT reviews & insights

    $25 - $49/hr
    10 - 49
    2023
    Gampaha, Sri Lanka
  • At Smart eWorks Pvt Ltd, we specialize in delivering innovative and results-driven digital marketing solutions for businesses of all sizes. Located in Galle/Ambalangoda, Sri Lanka, we serve both local and international clients with a wide range of services tailored to enhance your brand's online presence and maximize ROI.With a client-focused approach and a commitment to ... read Smart eWorks Pvt Ltd reviews & insights

    $25 - $49/hr
    10 - 49
    2011
    Ambalamgoda, Sri Lanka
  • Unlock Unmatched Potential with Kromozome, Your Trusted Partner for Outsourced Development Projects! At Kromozome.lk, we deliver world-class development services tailored to your unique business needs. From robust web applications and high-performance mobile apps to the latest in AI and machine learning, we turn your vision into reality. Our seasoned professionals excel in custom software development, ... read Kromozome Business Solutions reviews & insights

    $25 - $49/hr
    10 - 49
    2010
    Colombo, Sri Lanka
  • We are an Award-Winning Web Design & Web based Software Development Agency specialized in Custom Software, e-Commerce & Website designing which was established in 2011. Ants Creation is an ISO 9001:2015 Certified Company with a Multi-skilled and Experienced Team where you can get your job done in a Professional and High-Quality manner.

    $25 - $49/hr
    10 - 49
    2011
    Gampaha, Sri Lanka

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Where the firms are.

Bubble size shows how many firms each country has; colour shows its average hourly rate. Tap any country for its firm count, average rate, rating, and Value Score.

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All states ranked by Value Score.

Every state in scope, ranked by Value Score.

StateFirmsAvg RateAvg RatingValue ScoreAction
LKColombo22$42/hr580View firms
LKAmparai1$25/hr580View firms
LKAnuradhapuraya1$25/hr580View firms
LKWestern Province1$37/hr577View firms
LKKandy1$25/hr-69View firms
LKGampaha4$31/hr-69View firms
LKGalla1$37/hr-65View firms
LKNorth Western Province1$75/hr-50View firms
LKColombo
22 firms$42/hr5
Value Score80 / 100
LKAmparai
1 firms$25/hr5
Value Score80 / 100
LKAnuradhapuraya
1 firms$25/hr5
Value Score80 / 100
LKWestern Province
1 firms$37/hr5
Value Score77 / 100
LKKandy
1 firms$25/hr
Value Score69 / 100
LKGampaha
4 firms$31/hr
Value Score69 / 100
LKGalla
1 firms$37/hr
Value Score65 / 100
LKNorth Western Province
1 firms$75/hr
Value Score50 / 100

Match by work-hour overlap with your team.

Cost matters - but so does being able to actually talk to your developer during your workday. Here are the best destinations for each major hub.

If you're in US (PT/ET)Recommended

Look for nearshore LATAM partners - same-day collaboration, similar time zones, and 50-60% cost savings vs domestic.

MXMexico~7h overlap
ARArgentina~6h overlap
BRBrazil~5h overlap
CACanada~8h overlap
If you're in Europe (CET/GMT)Recommended

Eastern Europe is your sweet spot - 1-2h time zone shift, EU GDPR alignment, and 40-50% lower rates than Western Europe.

PLPoland~8h overlap
UAUkraine~7h overlap
RORomania~7h overlap
ZASouth Africa~8h overlap

How firms are placed on the matrix

Every position on this chart is the output of the Goodfirms ranking algorithm - a weighted composite of signals across two axes. The algorithm is recomputed regularly and is fully documented.

Sponsorship does not affect placement. PRO members receive visible badges and ad placements, but their algorithmic scores are calculated identically to free listings.

Read the full methodology
Algorithm at a glance
1
X-axis (Core Competencies): Service Focus Ratio + Portfolio Depth + Quality + Experience
2
Y-axis (360-Performance): Client Reviews + Market Presence + Goodfirms Score
3
Missing signals are excluded from a firm's score, not substituted with defaults - weights redistribute across remaining inputs
4
Recency decay over the last 18 months keeps stale reviews from dominating
5
Eligibility floor: ≥ 1 published review in this category scope

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States with the best Value Score for bpo services hiring.

Ranked by a composite score blending firm count (supply), average rating (quality), and median hourly rate (cost). Affordability is weighted highest (50%), so this list surfaces actually affordable destinations rather than just-big markets.

Budget leader
Colombo · $0-24/hr

4 firms in this tier - more than any other state, averaging 5.0 ★. Top picks: Konnect BPO, AcrilSEO, businessfocus360.

Mid-tier leader
Colombo · $50-99/hr

3 firms in this tier - more than any other state. Top picks: Inbound Hype, 3Tec Solutions, Xeynergy.

Loading heatmap…
Cell intensity (firm density):
Low
High
Best Value marks the densest, highest-rated, most-affordable cell per row

How the heatmap is built

Every cell in the grid above is the count of firms in (place × hourly-rate tier). Firms are placed by their published hourly rate; those without a disclosed rate are not plotted.

Top company names per cell are surfaced by Value Score - a weighted blend of affordability (50%) + rating (35%) + review volume (15%).

The "Best" ribbon marks the cell in each row where firm density, ratings, and affordability line up best - the densest, highest-quality combination.

Read the full methodology
Value Score · per firm
ValueScore = 0.50 × Affordability
+ 0.35 × Rating
+ 0.15 × Review Volume
// All sub-scores normalized 0-100
// Affordability = (1 - rate/$200) × 100
// Rating = (rating - 3) / 2 × 100
// Volume = log10(reviews+1)/log10(200) × 100

Found your target region?

Browse all bpo services firms in your chosen country - or let our AI hand-pick 3 matches based on your project, budget, and time-zone preference.

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