Top Call Center Services in Saudi Arabia

Researched by:Goodfirms Research TeamUpdated:September 20, 2026

Goodfirms has reviewed 11 Call Center Services in Saudi Arabia as of September 2026. The top-ranked firm is Helpware (4.9 stars, 11 verified reviews, NA, founded 2015, Mahayel). Across the category, the median hourly rate is $25, median client rating is 5, and 53% of firms employ 50+ members. Explore the vetted Call Center Services in Saudi Arabia companies below, compare their strengths, and connect with the provider best suited to your requirements.

Are you searching for reliable call center services in Saudi Arabia? Managing customer expectations is an important business activity today. The more positively you will handle customer concerns, the more enhanced the customer experience will develop for your customer base. Such a customer experience helps businesses enjoy increased customer retention and will generate new revenue for the business. You must work with such call center companies in Saudi Arabia to help create solutions for your business that resonate with your brand identity while delivering the best value to your business and your customers.
There are numerous call center firms active in the market. It is challenging for any business to assess such an overwhelming number of firms to find the best business fit. Hence, Goodfirms has prepared a directory of call center outsourcing services in Saudi Arabia. These top-ranked firms are delivering exceptional services in the industry. Find company content, project portfolio, and research scores along with this list to help your selection journey. Make the best use of this directory and hire call center solutions in Saudi Arabia that meet your business expectations.

Goodfirms has verified 11 Call Center Services in Saudi Arabia - part of 1,641+ Call Centers Services Companies, each passing Goodfirms' 4-step verification process (background check, client interviews, portfolio audit, ongoing quality review). Listings marked "Sponsored" are agencies that pay for premium placement - sponsorship does not affect star ratings or review content.

Top 10 at Glance

Compare the highest-ranked firms first side by side.

Rank
Company
Rating
Reviews
Hourly Rate
Team Size
Founded
Location
Action

List of Top Call Center Companies in Saudi Arabia

Find a Call Center Services Company Near you
Find a Call Center Services Company Near you
Service
Hourly Rate
Employees
ReviewsAll Companies
Industry
Client Type
  • Helpware is among the leading BPO companies, combining AI-enabled precision with world-class teams to deliver customer support, technical support, content moderation, and back-office services. As one of the most trusted business process outsourcing companies, it operates across 19 locations worldwide, offering the scalability to expand ... read Helpware reviews & insights

    NA
    1,000 - 9,999
    2015
    Mahayel, Saudi Arabia
    Outstanding responsiveness, coordinates and connects with the business team and works tirelessly to empathize with and understand customer needs - CEO / Head of Client Success and Product Strategy
    Visit Website
  • Using AI Tools

    • AI Voice AgentAI Voice Agent
    • AI AgentAI Agent
    • AI ChatbotAI Chatbot

    SupportYourApp ranks among the top BPO companies in the world, delivering AI-powered customer support, technical support, and CX services to 250+ clients across 30+ countries since 2010. As a trusted BPO service provider, it offers omnichannel, scalable support in 60+ languages, backed by ISO/IEC 27001 ... read SupportYourApp reviews & insights

    < $25/hr
    1,000 - 9,999
    2010
    Al Khobar, Saudi Arabia
    SupportYourApp delivers professional, personalized customer support that has helped improve both customer satisfaction and retention. - Anonymous
    Visit Website

    Why SupportYourApp?

    • PCI DSS Certified Level L1 and Level L2 Provider
    • ISO IEC 27001 Certification
    • GDPR-, CCPA-, and HIPAA-compliance
  • Post your project. Get proposals from PRO-verified firms.

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  • In the heart of the arab world, where ambition meets innovation, rises Etisalna, the bridge connecting businesses and customers through the boundless potential of cloud and call center solutions. We're not simply providers; we're your trusted advisors, navigating the dynamic digital landscape of the Middle ... read Etisalna Contact Center reviews & insights

    < $25/hr
    2 - 9
    2022
    Riyadh, Saudi Arabia
    Cloud Call center - Anonymous
  • Extensya was established in 2008, where the company focused at the initial stage on building its internal capabilities and setting its operational and technical infrastructure. Extensya serves clients from various countries within the Middle East region for which Extensya provides various services that cover the Middle East, USA, Europe, and the Indian Sub-continent. Extensya is ... read Extensya reviews & insights

    NA
    1,000 - 9,999
    2008
    Riyadh, Saudi Arabia
  • TeleCare is one of the fastest-growing outsourcing companies in Saudi Arabia. The company operates from a high-tech site in Riyadh, the Capital of business, The main areas of expertise are IT and Contact Centre services.

    $25 - $49/hr
    50 - 249
    2010
    Riyadh, Saudi Arabia
  • Al Arabiya Systems Engineering (ASE) was established as a specialized Saudi Company in information technology. Our function is to provide specialized technical consultation, strategic consulting, cyber security, infrastructure & information technology solutions, contact center solution and other organizational matters.

    < $25/hr
    10 - 49
    2010
    Riyadh, Saudi Arabia
  • Premier Technology (PT) is a leading Telecom & information technology services provider Company based in Riyadh Kingdom of Saudi Arabia (K.S.A). PT projects exists throughout all regions and parts of K.S.A. PT is very successful to gain the business and trust from the most distinguished costumers in the Kingdom. PT provides professional & technical services ... read Premier Technology reviews & insights

    < $25/hr
    250 - 999
    2007
    Riyadh, Saudi Arabia
  • Proven SA was founded by a team of highly qualified and successful business consultants with decades of experience serving the corporate sector in Saudi Arabia. As some of the most trusted professionals, they realized the void of a single entity that could provide a complete range of services to a diverse array of businesses in ... read Proven reviews & insights

    $25 - $49/hr
    50 - 249
    2009
    Riyadh, Saudi Arabia
  • ibex. is a global leader in providing technology-driven Customer Lifecycle Experience (CLX) solutions. Partnering with top brands worldwide, ibex. supports customer acquisition, engagement, and retention. Headquartered in Washington, D.C., the company operates across 26 locations in seven countries, with a workforce of over 15,000 employees. Through its CLX platform, ibex. manages 60 million customer interactions ... read ibex. KSA reviews & insights

    NA
    50 - 249
    2020
    Riyadh, Saudi Arabia
  • Morajaa is a Management Consulting Firm established in 2018, that has more than (20) years of experience in the field of government contracts and procurement, it specializes in establishing, reviewing offers, participating in project follow-up, and providing consultations under the supervision of specialists in government tenders and procurement, including former experts in government entities and ... read Morajaa Management Consultancy Firm. reviews & insights

    NA
    10 - 49
    0
    Jeddah, Saudi Arabia
  • CipherSol™ – Everything Begins with Cipher -We are creative technologists driving Business transformations by building complex Web Solutions and Native Mobile Applications. Cipher Solutions is a rapidly growing premium startup developing beautifully designed, high-performance software that brings exceptional value to small and medium-sized clients. We have a unique formula that combines imaginative artists and creative ... read Cipher Solutions reviews & insights

    < $25/hr
    50 - 249
    2019
    Riyadh, Saudi Arabia

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Trending insights from Goodfirms

Valuable insights from top experts accelerate decision-making.

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Where the firms are.

Bubble size shows how many firms each country has; colour shows its average hourly rate. Tap any country for its firm count, average rate, rating, and Value Score.

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All states ranked by Value Score.

Every state in scope, ranked by Value Score.

StateFirmsAvg RateAvg RatingValue ScoreAction
SARiyadh14$34/hr581View firms
SAMakkah3$25/hr581View firms
SAAl Khobar1$25/hr580View firms
SAAseer1-4.969View firms
SARiyadh
14 firms$34/hr5
Value Score81 / 100
SAMakkah
3 firms$25/hr5
Value Score81 / 100
SAAl Khobar
1 firms$25/hr5
Value Score80 / 100
SAAseer
1 firms4.9
Value Score69 / 100

Match by work-hour overlap with your team.

Cost matters - but so does being able to actually talk to your developer during your workday. Here are the best destinations for each major hub.

If you're in US (PT/ET)Recommended

Look for nearshore LATAM partners - same-day collaboration, similar time zones, and 50-60% cost savings vs domestic.

MXMexico~7h overlap
ARArgentina~6h overlap
BRBrazil~5h overlap
CACanada~8h overlap
If you're in Europe (CET/GMT)Recommended

Eastern Europe is your sweet spot - 1-2h time zone shift, EU GDPR alignment, and 40-50% lower rates than Western Europe.

PLPoland~8h overlap
UAUkraine~7h overlap
RORomania~7h overlap
ZASouth Africa~8h overlap

How firms are placed on the matrix

Every position on this chart is the output of the Goodfirms ranking algorithm - a weighted composite of signals across two axes. The algorithm is recomputed regularly and is fully documented.

Sponsorship does not affect placement. PRO members receive visible badges and ad placements, but their algorithmic scores are calculated identically to free listings.

Read the full methodology
Algorithm at a glance
1
X-axis (Core Competencies): Service Focus Ratio + Portfolio Depth + Quality + Experience
2
Y-axis (360-Performance): Client Reviews + Market Presence + Goodfirms Score
3
Missing signals are excluded from a firm's score, not substituted with defaults - weights redistribute across remaining inputs
4
Recency decay over the last 18 months keeps stale reviews from dominating
5
Eligibility floor: ≥ 1 published review in this category scope

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States with the best Value Score for bpo services hiring.

Ranked by a composite score blending firm count (supply), average rating (quality), and median hourly rate (cost). Affordability is weighted highest (50%), so this list surfaces actually affordable destinations rather than just-big markets.

Budget leader
Riyadh · $0-24/hr

6 firms in this tier - more than any other state, averaging 5.0 ★. Top picks: Etisalna Contact Center, BrighteningTech, Al Arabiya Systems Engineering.

Mid-tier leader
Riyadh · $50-99/hr

1 firms in this tier - more than any other state. Top picks: Recruiters in Saudi Arabia.

Loading heatmap…
Cell intensity (firm density):
Low
High
Best Value marks the densest, highest-rated, most-affordable cell per row

How the heatmap is built

Every cell in the grid above is the count of firms in (place × hourly-rate tier). Firms are placed by their published hourly rate; those without a disclosed rate are not plotted.

Top company names per cell are surfaced by Value Score - a weighted blend of affordability (50%) + rating (35%) + review volume (15%).

The "Best" ribbon marks the cell in each row where firm density, ratings, and affordability line up best - the densest, highest-quality combination.

Read the full methodology
Value Score · per firm
ValueScore = 0.50 × Affordability
+ 0.35 × Rating
+ 0.15 × Review Volume
// All sub-scores normalized 0-100
// Affordability = (1 - rate/$200) × 100
// Rating = (rating - 3) / 2 × 100
// Volume = log10(reviews+1)/log10(200) × 100

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