121 BPO Client Services

Driven. Ambitious. Aspiring. Determined.

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When thhistorye business opened its doors for the first time in 1992, it was with a staff compliment of 5 people, a small capital base, and a dream of building a customer care company that would focus on the FMCG sector. By bringing the best in customer relations and by improving customer service levels to the South African consumer, we have set new standards not just in South-Africa, but across the African continent.

Two decades later, we look back and we are proud that we have lived out our dream. In fact, we believe we have excelled well beyond it! We not only employ around 150 people, but also the BPO Client Services Brand has become one of the most recognised and trusted brands operating in FMCG market in Southern Africa.
BPO Client Services today is rated the market leader on the African continent and is well respected within the industry. This is no surprise, given the company’s rare ability to continuously reinvent itself to the ever-increasing millions of consumers that demand superior customer service. While many companies claim to deliver “quality and service”, our genuine pursuit of “only the very best”, has clearly differentiated the company from the rest.
Our dominant position as the market leader in South Africa is borne out by a dedicated team and its management that continuously delivers excellent service, despite local and global rapidly changing circumstances for brands due to tightening fiscal constraints

< $25/hr
10 - 49
South Africa
1 Waterford Place, Century Place Boulevard, Century City, Cape Town, Western Cape 7441
27 87 285 7500

Focus Areas

Service Focus

  • BPO Services

Client Focus

  • Large Business
  • Medium Business
  • Small Business

Industry Focus

  • Other Industries
  • Business Services
  • Consumer Products

121 BPO Client Services Reviews

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Very bad experience

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating

Project Detail

$10001 to $50000
Legal & Compliance

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Review Summary

Our collaboration with 121BPO fell significantly below our expectations. The service provided was consistently subpar, marked by a lack of effective management oversight. Regrettably, the managerial team, particularly Mr. Brink, failed to properly supervise their agents, resulting in a lack of cohesion and inadequate team management.

Despite an initially promising impression, the quality of service deteriorated significantly over time. While we had hoped to achieve cost savings by outsourcing with 121BPO, the reality proved otherwise. Our company incurred substantial financial losses, further compounded by the unexplained disappearance of our deposited amount of 4,600 USD. It is disconcerting to note that attempts to reach out have been unsuccessful, indicating an unusual and unprofessional conduct by 121BPO.

In light of these experiences, we strongly advise exercising caution when considering any engagements with 121BPO, especially under the ownership of Mr. Waldo Willemse.

What was the project name that you have worked with 121 BPO Client Services?

Outsources services

What service was provided as part of the project?

BPO Services

Describe your project in brief

Outsources sales representative

What is it about the company that you appreciate the most?


What was it about the company that you didn't like which they should do better?

Just very bad company running by unprofessional people.