“Very bad experience”
Our collaboration with 121BPO fell significantly below our expectations. The service provided was consistently subpar, marked by a lack of effective management oversight. Regrettably, the managerial team, particularly Mr. Brink, failed to properly supervise their agents, resulting in a lack of cohesion and inadequate team management. Despite an initially promising impression, the quality of service deteriorated significantly over time. While we had hoped to achieve cost savings by outsourcing with 121BPO, the reality proved otherwise. Our company incurred substantial financial losses, further compounded by the unexplained disappearance of our deposited amount of 4,600 USD. It is disconcerting to note that attempts to reach out have been unsuccessful, indicating an unusual and unprofessional conduct by 121BPO. In light of these experiences, we strongly advise exercising caution when considering any engagements with 121BPO, especially under the ownership of Mr. Waldo Willemse.
