Twelvedevs

Design and development of a system to deliver seamless communication and precise transportation control

Business challenges

• Create a convenient and easily integrated solution
• Avoid using email or telephone communication for operations
• Ensure seamless integration with any internal ERP or TMS
• Centralize all transport orders and documents

Our solutions

• Web app development
• API development
• EDI implementation
• Estimated time of arrival (ETA)
• Driver application (PWA)
• Industry-specific integrations

Business results

The developed solutions enabled the client to successfully launch a highly competitive SaaS product, resulting in the following achievements:

1. Secured substantial market traction within the logistics sector, supporting over 3,000 carriers and businesses worldwide
2. Integrated diverse transportation workflows into a unified, scalable platform
3. Delivered enhanced shipment visibility and real-time operational insights, empowering data-driven decision-making

Read the full case study here:

https://twelvedevs.com/portfolio/digital-transformation-of-logistics-company

Upgrade of systems for order and inventory management and data flow optimization for a large flower distributor
 

Business challenges

• Outdated software with poor support and inability to add new functionality on demand
• A lot of manual work and mistakes in orders and vendors management
• The need to optimize the process of placing orders
• Lack of ability to make advanced reports using all available data

Our solutions

• Migration from ElevateDB and MS Access to MS SQL
• Vendor and order management system
• Inventory management system
• Analytics module

Business results

The project we implemented allowed the client to achieve the following goals:

1. Increase overall business transparency and timely response to emerging challenges
2. Automate work processes and significantly reduce risks in case of human error
3. Gain the ability to scale business by automating routine processes and adding new features and modules
4. Migrate legacy management system to a modern technology stack and improve support

Full case study
https://twelvedevs.com/portfolio/legacy-system-modernization-and-workflow-automation

Comprehensive transformation of dispatch and operator system to enable scalability and operational effectiveness

Business challenges

• Scaling challenges due to legacy systems
• Support a future SaaS business model for the dispatch platform
• Overcome user resistance by matching existing system functionality
• Reduce reliance on manual call center operations

Our solutions

• New dispatch system (“PILOT”)
• New Call Center Operator system
• AI-powered agents and outbound call automation
• Integration with ticket aggregators
• Dedicated admin panel for analytics and aggregator management

Results
Through close collaboration and the development of tailored solutions, we helped the customer achieve a dramatic improvement in operational efficiency. The following outcomes were realized:

• Enhanced operational efficiency and reduced manual errors by over 90%. The new dispatch system cut the average time to assign and route a driver from 8 minutes to under 45 seconds
• Boosted dispatcher and operator satisfaction, driving the internal User Satisfaction Score (CSAT) from a challenging 4.5/10 to a highly positive 8.9/10. The new, more intuitive system also slashed training time for new features by 60%, enabling staff to become proficient in days instead of weeks
• Laid the foundation for 5x future growth and adaptability
• Eliminated 100% of the manual workload for booking confirmations, improving service response time by 99%

Case study
https://twelvedevs.com/portfolio/legacy-dispatch-and-operator-system-modernization

Development of a Supply Chain Management (SCM) for an international cocoa trading company

Business challenges

• The absence of a comprehensive system for supply chain management
• A wide range of disparate tools for collecting, recording, and storing information
• Poorly defined and documented business processes
• The need to enable multi-user access to a shared vendor database

Our solutions

• VMS system
• Mobile app for purchasing clerks
• Digitization of logistic processes
• A system to manage supply chain and document workflows

Business results

The implemented project enabled the client to achieve the following results:

1. Achieved seamless and efficient management of the supply chain, ensuring reliability across all stages
2. Deployed a SCM system to track products throughout the entire supply chain
3. Enhanced the quality of delivered products through improved monitoring, control, and optimization of supply chain processes

Read full case study here:

https://twelvedevs.com/portfolio/cyrian

A real-time system for managing warehouse dock doors, optimizing scheduling and improving coordination between teams and drivers

Business challenges

• Excessive idling time for customer trucks
• Outdated communication methods between dock staff
• Lack of efficient warehouse work planning

Our solutions

• Role-based authorization system
• Calendar view for all bookings and available slots
• Booking management tools
• User and permission management

Business results

The implemented project enabled the client to achieve the following goals:

1. Enhanced the product to better address customer needs for efficient dock management
2. Provided platform users with real-time control and visibility over their dock operations
3. Improved platform functionality, delivering a competitive edge in the market

Case study
https://twelvedevs.com/portfolio/warehouse-dock-management-solution

Development of an online food ordering system and an open API for seamless integration with over 10 POS systems

Business challenges

• Shortage of experience in cloud platform development
• Lack of DevOps expertise
• No API for integration with POS

Our solutions

• Mobile and web app builder
• Orders management application
• Open API
• POS integration
• Integration of payment gateways

Results

Our close cooperation and developed solutions allowed the customer to start a new business in the chosen niche, create product and achieve the following results:

1. Create a successful and in-demand product and attract a large number of investors
2. Find a major partner and start an expansion
3. Create a product that is used by thousands of restaurants and users

Case study
https://twelvedevs.com/portfolio/online-ordering-platform-for-restaurants-and-c-stores

Development of an AI-based solution to automate the operations of a passenger transportation platform's call center

Business challenges

• High costs of call center operations
• Unwillingness of clients to communicate with a classic bot
• Need to be able to clarify a customer's request

Our solutions

• STT (speech-to-text)
• TTS (text-to-speech)
• Real-time data exchange with core back-end system (aggregator)
• AI-powered contextual understanding
• Dynamic follow-up capability

Results

The project was successfully completed by our engineers on schedule, delivering a robust solution that enabled the client to achieve the following results:

1. The volume of calls handled by the call center was reduced, leading to a 70% decrease in operational costs associated with such activities
2. The AI-powered system now mimics human-like interactions, providing customers with a more natural and user-friendly experience compared to traditional bots and without requiring operator involvement
3. The introduction of an outbound call bot for trip confirmations has decreased driver and operator overhead, leading to a reduction in compliance issues and staff turnover

Case study
https://twelvedevs.com/portfolio/call-center-automation-with-ai

Integration with the world’s largest network of over 3 million trucks, coupled with the development of a real-time truck tracking solution featuring accurate Estimated Time of Arrival (ETA) calculations

Business challenges

• Execute the task without utilizing proprietary GPS equipment
• Integrate seamlessly with Project44
• Provide customers with accurate Estimated Time of Arrival (ETAs)

Our solutions

• Integration with iPaaS
• Configuration of a secure cloud environment
• Real-time updating of tracking point statuses

Business outcomes

The implemented project enabled the client to achieve the following goals:

1. Enhanced communication efficiency, significantly reducing the need for tracking inquiries by platform users
2. Reduced late fees and operational costs through improved tracking and data accuracy
3. Provided customers with extended visibility throughout the shipping process, enabling better decision-making

Case study
https://twelvedevs.com/portfolio/gps-tracking-solution-for-transportation-management-platform

Throughout the project, we successfully completed the task within the allocated budget and time frame. The software update delivered the following key results:

1. Preserved the client’s business by developing and delivering a new software version on time, adhering to the triple constraint of cost, time, and scope
2. Reduced ongoing maintenance costs by leveraging modern technologies, while mitigating the client’s dependency on scarce specialists
3. Enhanced the client’s competitive position by improving the reliability, scalability, and overall performance of the developed software

Read the full case study here:

https://twelvedevs.com/portfolio/imci-iris

Custom tracking system for carriers and shippers with real-time tracking points and shipment status update

Business challenges

• Lack of transparency in cargo tracking
• Outdated communication methods between carriers and shippers
• Delays in communication during incidents

Our solutions

• Tracking module
• Authorization system with role assignment
• Real-time notification system
• Integration with data sources

Business outcomes

The implemented project enabled the client to achieve the following goals:

1. Enhanced the product to address customer demands for an efficient and reliable tracking system
2. Provided customers with a user-friendly environment for seamless and rapid document and message exchange throughout the cargo delivery process
3. Improved service quality, resulting in a competitive advantage in the market

Case study
https://twelvedevs.com/portfolio/shipment-tracking-system-with-extended-functionality

A suite of mobile and web solutions designed to automate passenger transportation and streamline online ticket booking
 

Business challenges

• Lack of a simple way for online tickets booking
• High financial costs for clients’ call centers maintenance
• Outdated order processing system and low orders volume

Our solutions

• Cross-platform mobile app for drivers and passengers
• Landing page builder for online route searching and tickets booking
• Dispatcher service optimization

Business results

Our technical solutions allowed the client to modernize his product and achieve the following goals:

1. Increased brand visibility, leading to a 40% growth in the customer base within 6 months
2. Secured investments for further platform development
3. Improved business competitiveness by drastically enhancing application reliability and scalability. We achieved 99.95% server uptime (up from 98.5%)

Read the full case study here:

https://twelvedevs.com/portfolio/bus-commander

Modernization of an outdated platform and mobile app development for employees of a leading privately owned company in the UK Healthcare industry

Business challenges

• Outdated software with lots of bugs
• Small IT department without the required expertise
• Mass turnover of medical employees because of dissatisfying
• Outdated routine processes of entering and adapting employees

Our solutions

• System analysis & modernization
• Backend development of a mobile application for shifts and payroll management

Business results

In the course of the project, we managed to deeply analyze the business workflows, highlight problems, and provide solutions that helped the client to:

1. Save time on the employee training processes. Reduced new hire onboarding time from 40 hours to 22 hours, a 45% decrease.
2. Provide a transparent system of payment for employees' work. Decreased payroll-related inquiries and disputes by 80%. This saved the HR and management teams an estimated 20 hours of administrative work per month
3. Significantly increase employee loyalty and stop the staff turnover

Read the full case study here:

https://twelvedevs.com/portfolio/newcross

Seamless application migration to a serverless architecture to reduce infrastructure maintenance costs and improve project scalability

Business challenges

• Reduce infrastructure maintenance costs
• Increase system stability
• Eliminate Linux vulnerabilities and reduce security costs
• The backend is on an isolated network
• Increased complexity of mobile application development

Our solutions

• API Gateway
• Templates for API Gateway
• Lambda authorizer
• Automatic vulnerability scanning
• Migration to another Auth provider
• Lazy migration

Results
Our cloud engineering team delivered the project on schedule, enabling the client to achieve significant operational and financial improvements:

1. Obtained a serverless, fault-tolerant backend booste system uptime from 99.5% to 99.99%, virtually eliminating unplanned downtime and reducing user-reported critical incidents by 95%
2. The new architecture streamlined the development pipeline, reducing the average feature deployment time from 3 weeks to just 4 days. This resulted in a 70% faster time-to-market for new app updates
3. The transition to a serverless model led to a 65% reduction in monthly cloud hosting bills

Case study
https://twelvedevs.com/portfolio/migrating-to-a-serverless-architecture

Development of an AI-driven solution for analyzing contraindications and providing psychedelic medicine recommendations, streamlining the decision-making process

Business challenges

• Complex process of preparing medical reports
• Lack of a centralized solution for processing EHR and preparing personal recommendations

Our solutions

• AI implementation
• UI for medical professionals and consumers
• Admin panel for managing master data

Business outcomes

The implementation of the new web application and AI technology resulted in significant improvements for medical professionals and the reporting process:

1. Reduced the time required to prepare medical reports by 30%
2. Provided a unified platform for processing Electronic Health Records (EHR) and generating personalized recommendations, enhancing data management and accessibility
3. Leveraged AI-driven analysis to deliver more accurate contraindications and medicine recommendations, improving the quality of patient care

Case study
https://twelvedevs.com/portfolio/accelerating-the-preparation-of-recommendations-by-medical-professionals

Automation of the extraction of structured data from PDF documents to streamline backend processing and reduce manual workload

Business challenges

• Manual processing of PDFs
• Time-consuming operations
• Lack of scalability

Our solutions

• Automated data extraction
• Optical character recognition (OCR) integration
• Document classification
• Data editing and validation

Business outcomes

The implemented solution enabled the client to achieve the following results:

1. Increase productivity by reducing manual document handling and cutting processing time
2. Enhance accuracy by automating data extraction and reducing human errors
3. Get flexible solution that can easily accommodate higher document volumes as the business expands

Case study
https://twelvedevs.com/portfolio/pdf-data-extraction-and-validation-with-ai

AI implementation and creation of an algorithm to suggest alternative menu items to restaurant customers

Business challenges

• Loss of immediate sales due to unavailable products
• Negative impact on customer loyalty

Our solutions

• Implementation of AI-driven recommendations to suggest alternatives for sold-out items
• Integration of the AI solution with the main system

Results

Platform users gained enhanced functionality to safeguard sales and improve customer loyalty. The implementation of AI simplified algorithm development, resulting in reduced implementation costs and increased operational efficiency

Case study
https://twelvedevs.com/portfolio/alternatives-of-sold-out-items-based-on-ai-recommendations

Cross-platform mobile app sending alerts to emergency contacts about a user's location in case of an accident

Business challenges

• Lack of ability to save user location data
• Need for running the application offline
• No application for user data management
• Lack of corporate identity to launch the product on the market

Our solutions

• Corporate identity and logo design
• Landing page redesign and integration with existing CMS
• Cross-platform mobile app
• PWA (progressive web application)
• Back office application providing user data management, saving and recovery

Business results

Our technical solutions made it possible to implement the client's idea of its own product and achieve the following goals:

1. Bring the product to the market and attract new users with the well-designed landing page
2. Implement the idea of a useful social project available for everyone absolutely for free

Read the full case study here:

https://twelvedevs.com/portfolio/helplate

A robust solution for managing product orders and coordinating coastal delivery to customers using motorboats

Business challenges

• Severely limited budget for the project
• Limited time for project development because of the season coming
• Unwillingness of the target audience to install additional applications on a smartphone

Our solutions

• Web application for customers (PWA)
• Delivery management system for drivers (PWA)
• Shopify warehouse accounting integration
• Shopify payment system integration

Business results

By testing the hypothesis and developing the coastal delivery service from scratch, our technical solutions enabled the customer to achieve the following goals:

1. Successfully implement their business idea on a tight budget by integrating with existing Shopify solutions
2. Provide customers with a convenient delivery service without requiring application installation
3. Launch the service on time for the season, ensuring timely availability for peak demand

Read the full case study here:

https://twelvedevs.com/portfolio/spreekiosk

The implemented project enabled the client to achieve the following outcomes:

1. Stayed within budget by leveraging a cross-platform development approach
2. Delivered a user-friendly mobile application for iOS and Android, enhancing accessibility for readers
3. Developed a web tool for publishers that aggregates data from public sources and allows for the creation of charts and tables
4. Strengthened market position and gained a competitive edge through the enhanced functionality and data-driven capabilities

Read full case study here:

https://twelvedevs.com/portfolio/zfk