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Telecommunications Service Provider

AcePeak | Next-Generation Unified Communications

We help ambitious teams replace outdated phone systems with a single, intelligent platform that thinks, routes, and answers like a human — 24/7.

Retail chains, e-commerce brands, clinics, and sales teams run on AcePeak because one dashboard now handles:

  • Global business numbers (local presence anywhere)

  • MIA — the AI receptionist that qualifies leads while your team sleeps

  • High-conversion predictive & progressive dialers

  • Real-time team collaboration (chat + video + shared inbox)

  • Automatic call transcripts & CRM sync (Salesforce, HubSpot, Shopify, Zendesk + more)

Zero hardware. Zero contracts. 99.99% uptime.

Behind the platform, AcePeak operates one of the world’s largest wholesale VoIP networks, moving billions of minutes monthly for carriers and enterprises globally.

Welcome to communication that scales with your ambition.

acepeak.com | Free trial live in 2 minutes

Singapore Singapore
1 Scotts Road, #24-10, Shaw Centre, Singapore, Singapore 228208
NA
50 - 249
2013

Service Focus

Focus of IT Services
  • VoIP - 100%

Industry Focus

  • Telecommunication - 100%

Detailed Reviews of Ace peak

4.1 2 Reviews
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Rowan Miller
Rowan Miller
Posted 2 weeks ago

Acepeak's AI Receptionist Mia has been a game-changer for handling calls 24/7 without missing a beat

We added Acepeak's AI Receptionist (Mia) to our small business setup to manage incoming calls better. It picks up right away, answers common questions naturally, routes urgent calls to the right person, and even spots customer mood to flag happy or upset ones. The voice sounds super real, not robotic at all, and it summarizes calls automatically so we don't have to listen to everything. Setup took minutes through their dashboard, no tech headaches. It cut our missed calls almost to zero and freed up our team a ton — especially after hours or during busy rushes. Support replied fast when we tweaked a few greetings. Solid reliability, great value, and it makes us look way more professional. Loving it!

What was the project name that you have worked with Ace peak?

Implemented AcePeak's AI Receptionist for our customer calls

What service was provided as part of the project?

IT Services

Describe your project in brief

We set up AcePeak's AI Receptionist (Mia) to handle incoming calls for our small team. It answers FAQs, routes customers smartly, and even detects sentiment – super helpful for after-hours and busy times. Setup was quick, the AI sounds natural, and it cut our missed calls a lot. Reliable service, great support when we had questions. Really happy with how it boosted our customer experience without extra staff. Would recommend!

What is it about the company that you appreciate the most?

Mia's natural-sounding AI that actually understands and responds smartly Super quick setup and easy customization Call summaries and sentiment detection save so much time Reliable 24/7 coverage with no extra staff needed Helpful, fast-responding support team

What was it about the company that you didn't like which they should do better?

Nothing major — maybe just wishing for even more language options someday, but it's already multilingual and works great for us.

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating

Project Detail

  • $0 to $10000
  • Completed
  • Telecommunication
Ankita Yadav
Ankita Yadav
Posted 1 month ago

Reliable Cloud CX & UCaaS with smart routing, analytics, and smooth multi-channel communication

Our overall experience with Acepeak was positive. The platform handled multi-channel communication efficiently and the intelligent routing helped improve response times. The analytics provided useful insights into call performance and agent activity, making day-to-day management easier. Deployment was smooth and the system remained stable throughout usage. While the reporting tools work well, additional customization and deeper reporting options would further enhance the experience.

What was the project name that you have worked with Ace peak?

Cloud CX & UCaaS Implementation

What service was provided as part of the project?

IT Services

Describe your project in brief

Acepeak provided a solid Cloud CX and UCaaS solution that met our communication needs well. The platform offers intelligent call routing, useful analytics, and smooth multi-channel support across voice and digital channels. Overall performance was reliable and the system was easy to manage. While the reporting features work fine, a few added customization options would make them even better. Overall, a capable and dependable solution for modern business communications.

What is it about the company that you appreciate the most?

The intelligent call routing, reliable performance, and effective multi-channel communication support stood out the most.

What was it about the company that you didn't like which they should do better?

The reporting features could benefit from more customization and advanced insights.

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating

Project Detail

  • $0 to $10000
  • Completed
  • Telecommunication