AlterEGO

About Client

Artwinery is the largest producer of sparkling wines in Eastern Europe. The entire production cycle at Artwinery is located at a depth of more than 72 meters in underground gypsum tunnels, which maintain unique microclimatic conditions all year round – constant temperature and humidity. The production capacity of the enterprise is 25 million bottles of sparkling wine per year.

Project Challenges

– Long order processing time
– A lot of lost information regarding product balances in the warehouse
– Ineffective communication with staff
– Scattered documents in various storages
– There is no timely update of information for customers due to the need to enter all data manually

Solutions

– Implemented  CRM. Іt made possible to organize online sales through the website.
– Connected with CRM messengers, SMS service, cash register software, delivery service.
– Synchronized data between the site, CRM and ERP.

Results

– Sales increased by NDA%.
– Order processing speed decreased by 3 times.
– The number of negative reviews decreased by NDA%.
– The client base grew by NDA% in the first year.
 – Increased regular customer satisfaction due to the presence of all relevant information in the personal website account.
– It became possible to focus on the most profitable customers and make relevant offers to them.
– The unified information space significantly simplified communications within the company and with customers. 

Need an expert CRM implementation team to streamline data and automate workflows?

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About Client

Spaitech is a leading Ukrainian developer and manufacturer of innovative unmanned aerial complexes.

Project Challenges

1. Set up a query data storage system, it should be
– easy to use
– secure
– with convenient filtering
– with setting access rights
– with a history of changes.
2. Make automatic redirection of requests depending on the workload of managers.
3. To configure reporting on the types of requests and the efficiency of the department.
4. Automate as many routine actions as possible.

Solutions

Implement CRM and automate the key processes of interaction with customers.

Results

– The request workflow has been digitized.
– The speed of the work process has increased.
– Automatic sending of system messages is configured.
– Tickets are distributed depending on the workload of managers.
– Both general and object-specific reports are available at any time.

Need an expert CRM implementation team to streamline data and automate workflows?

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About Client

Symmetryplus is an outsourcing company that provides accounting, legal and customs brokerage services, provides IT support, helps with recruitment.

Project Challenges

– It takes a lot of time for managers to repeat the routine actions.
– It is difficult to analyze the work of the company, it takes a lot of time to generate reports.

Solutions

– Switch from the cloud version of CRM to the on-premise edition. This improves the ability to customize the system.
– Set up automatic generation of template documents
– Automate typical repetitive actions.
– Develop reports necessary for work.

Results

– The speed of work has increased.
– The process of analysis of work results and forecasting has become easier.

Do you want to improve the features of your CRM?
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About Client

Kompas is a multidisciplinary tour operator that runs its own charter programs in the most popular destinations and organizes tours around the world. More than 15 years of experience.

Project Challenges

– Chaos of internal business processes due to numerous approvals.
– Difficulty in search of necessary documents.

Solutions

1. Separate business processes into types.
2. Describe the process algorithm of each type and possible exceptions.
3. Automate the processes.
4. Train people to work in the new system.

Results

– The speed of internal business processes has increased.
– The number of errors due to human factor has decreased in the departments.
– The process of finding the necessary documents has become easier.

Interested in business process automation? Get in touch! 
We help to make workflows which your people will love.

About Client
Pas-Trans is a Ukrainian logistics company that has been carrying out international road transportation from 20 tons for more than 8 years.

Project Challenges
– Clients are lost
– Uneven workload on employees
– Difficulty interacting with clients and colleagues
– Large time spent on sales analysis.

Solutions
– Creation of a website with information about the company and a form for requesting a consultation.
– Setting up a single workspace that includes CRM and team interaction tools.

CRM Settings
– 2 funnels were created (for managers and logisticians).
– Synchronization between funnels, they are always with current data and statuses.
– Automated informing of responsible persons, verification of entered data, autofilling of fields, prohibition of actions under certain conditions, etc.

Results
– Sales increased due to increasing the speed of processing requests and reducing errors.
– Employees' time was freed up for new tasks due to the automation of business processes.
– It became possible to analyze sales and marketing based on generated reports
– The sales process has become "transparent".

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About Client

TiYO is a retailer app for buyers and sellers for making more precise decisions.

Project Challenges

It is necessary to connect designers, retail buyers, brand buyers, design-oriented suppliers. Based on real-time consumer data, the platform should help adjust what to develop, what products to purchase, how to promote, what strategies to choose.

Solutions

Develop multifunctional, adaptive to different devices application.

Results

The easy-to-use app is accessible from any device and supports searching among 6 countries, over 18 leading global retailers and over 2000 brands. 

Have a custom product development request? Talk to us!