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Every Conversations Matters

Backend Communications is a contact center that specializes in rendering before, during & after-sale services (customer interactions) through various communication channels, with the likes of Voice, Email & Live Chat. We pitch sales and offer unwavering customer support to serve businesses of all sizes, while acting as a direct-to-consumer service provider.

Our years of experience in the field of customer service prepares us well to apply customer care ethics into the Backend facility. If you are looking to acquire, communication related, BPO services, then you’ve come to the experts!

Pakistan Pakistan
Gulberg lll, Lahore, Punjab 54600
+
< $25/hr
10 - 49
2020

Service Focus

Focus of BPO Services
  • Customer Service - 10%
  • Telemarketing - 10%
  • Technical Support - 10%
  • Back Office Services - 20%
  • Chat Services - 10%
  • Lead Generation - 10%
  • Email Support - 10%
  • Call Center Services - 20%

Detailed Reviews of Backend Communications

5.0 1 Review
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John Bery
John Bery, Manager at Easyfix
Posted 11 months ago

Truly exceptional service!

Backend Communications has been outstanding for my e-commerce store. Their call and chat support are quick, professional, and genuinely helpful. The team handles issues with expertise and patience, making every interaction smooth and efficient. Their exceptional service makes a real difference, ensuring that my business runs smoothly and efficiently.

What was the project name that you have worked with Backend Communications?

call and chat support

What service was provided as part of the project?

BPO Services

Describe your project in brief

Outstanding call and chat support from Backend Communications! Responses are swift, professional, and genuinely helpful. Whether via phone or chat, the team handles issues with expertise and patience, making every interaction smooth and efficient. Truly exceptional service!

What is it about the company that you appreciate the most?

Fast Replies: They respond quickly, so problems get solved without delay. Friendly and Professional: Their team is always polite and skilled, making every interaction pleasant. Clear Solutions: They offer easy-to-understand fixes that work well, making issues disappear.

What was it about the company that you didn't like which they should do better?

I am not sure about it

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating

Project Detail

  • $0 to $10000
  • In Progress
  • E-commerce