John Jaco, President at Jaco Sales, Inc.Verified Review
Posted on Apr 10, 2020
“IT Support”
They are always prompt, reliable. Very pleasant to work with. Excellent results.
BizTek Connection
Where Business and Technology come together
Overview
About BizTek Connection
BizTek Connection first became a new legal entity in 2007, but we started a similar company back in 2001, under a different name and tax entity, which grew to become BizTek Connection. Our primary goal was to serve all the technology needs of small businesses owners like yourself, because we started ourselves as a small business. Looking back, what we did then was miniscule compared to the growth in technology requirement that even small businesses face today. We take pride in the fact that we understand the needs of small businesses. Not all small businesses need all the latest technologies in order function and protect their interests. We evaluate each businesses needs and tailor a solution to meet those needs.
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What clients say
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Review Summary
BizTek Connection demonstrates professional responsiveness when issues arise and answers requests promptly. However, clients note the company takes a reactive rather than proactive approach, requiring direct requests to engage rather than anticipating needs. Service quality appears reliable during problem resolution, though the hands-off stance may leave some clients wanting more active oversight.
✦ AI-generated summary. May not reflect every review.
What reviewers mention most
Hunter GoffVerified Review
Posted on Mar 27, 2020
“Experienced but no engaged”
When I joined my company, we were using Biztek to maintain our network needs. They monitored the local network and servers. The set up was a bit of a mess with us having to call them 1-2 times a day to restart a print server or a server in order for our system to be up and running. I came on to address the IT needs of our company. It became clear that Biztek was very capable of solving problems addressing direct needs of our company that they were not attempting to fully understand why our network was having consistent issues. I ended up overhauling the system myself and in the process our need for Biztek became unneccessary. I have worked with other outsourced IT companies, and Biztek was capable and competent with what they were directly interacting with. I wish they had been more proactive in addressing the needs of company. After our reconstruction of our network, we went from 1-2 issues a day to 1-2 issues a month.
Focus
Service Focus of BizTek Connection
How the team's effort is distributed across services.
Industries Focus
Client Focus
Small Business100%
Where we are
Locations (1)
Offices where BizTek Connection operates.
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