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Please introduce your company and describe your role within the organization.
Black Kite Technologies is a forward-thinking custom software development company headquartered in India, dedicated to delivering high-quality digital solutions tailored to modern business needs. We specialize in a wide range of services, including web and mobile app development, UI/UX design, enterprise solutions, cloud integration, IT consulting, and staff augmentation.
Our journey is driven by a commitment to deliver quality, fostering long-term relationships, and adapting to the ever-evolving landscape of business and technology. We believe in continuous learning, embracing challenges, and working together to achieve shared success.
About myself, I am Narotam Gediya, the CEO and Founder of Black Kite Technologies. I have 19+ years of experience in IT. I started my career as a programmer and then went through the life cycle of a software developer to become the system delivery head. Finally, my dream came true to start my own company. I learn from my experience that honesty and hard work always pay off; it’s just a matter of time.
What inspired the founding of your company, and what is the story behind its inception?
The inspiration to start my own company stemmed from a long-held dream I had since the beginning of my career in the IT industry. The journey wasn’t easy—I started out as a freelancer and faced many challenges. However, over time, I gained valuable experience working with diverse clients and teams, which helped me grow both professionally and personally.
The turning point came during the COVID-19 pandemic. I was on the verge of losing my job due to organisational cost-cutting, and several of my close friends faced similar situations. Witnessing the uncertainty and struggle around me made me realise the importance of creating a more secure and resilient future, not just for myself, but for others as well. That moment sparked the determination to start my own venture, where I could build opportunities and stability for a team of like-minded professionals.
Coming from a family where pursuing a stable government job was considered the ideal path, choosing entrepreneurship wasn’t the most conventional decision. But my passion for creating something of my own and the desire to chase my dream gave me the courage to take that leap.
Finally, it paid off when I received a message from one of the clients I had worked with in the past. He reached out and offered me the opportunity to work on some small projects. That’s how I took my first step toward starting my own company. While I’m proud of how far I’ve come, I know there’s still a long way to go in my journey.
What are the core values and principles that drive your company's culture, and how do you ensure alignment with these values across your team?
Our core values are transparency, honesty, and hard work. I also strongly believe in supporting a healthy balance between personal and professional life for our team members. Having experienced every phase of a software developer’s journey myself, I understand their challenges, concerns, and needs. This understanding has helped me build a work culture that encourages growth, open communication, and mutual respect. When my team grows and thrives, it naturally contributes to the growth of the company.
Can you highlight some of the key achievements or milestones your company has accomplished since its inception?
I started my company with my own, and I was the first employee of my company. Being a startup and having a very small project in the initial days, it was very tough for me to expand. However, I got good support from my friends who helped me work as a contractor. Then, slowly and gradually, I was able to expand my company strength to 20 employees within 2 years. For me, it’s a great achievement. From my first client’s perspective, we have successfully migrated their desktop-based application to a web-based application that allows them to grow their business.
Could you explain your company's business model? Do you primarily operate with an in-house team or utilize third-party vendors/outsourcing?
At Black Kite Technologies, we operate with a strong in-house team of skilled professionals across mobile app development, web development, UI/UX design, QA, and project management. This internal team structure allows us to deliver high-quality solutions with consistent communication and better control over timelines.
We follow a flexible business model tailored to our clients' needs, which includes:
- Fixed-Cost Projects: Ideal for well-defined scopes, we offer end-to-end project delivery at a pre-agreed cost and timeline.
- Dedicated Developer/Staff Augmentation: Clients can hire dedicated developers or extended teams to work as part of their internal setup.
- Outsourcing Services: For businesses looking to reduce operational costs, we provide trusted development and outsourcing services.
While our core operations are handled in-house, we have the capacity to scale through trusted third-party partners when project demands require additional support, ensuring quality and timely delivery at all times.
How does your company differentiate itself from competitors in the industry?
At Black Kite Technologies, we differentiate ourselves through a blend of technical expertise, client-centric approach, and flexible engagement models. Here's what sets us apart:
- End-to-End Solutions Under One Roof
- From ideation and UI/UX design to development, QA, and deployment, we provide comprehensive services in-house, ensuring quality control, seamless communication, and faster turnaround.
- Highly Skilled In-House Team
- Our team of professionals brings deep expertise across technologies like Android, iOS, Flutter, React, Angular, PHP, .NET, Node.js, Python, Power Platform, and more. This allows us to handle complex, scalable solutions without dependency on external resources.
- Flexible Engagement Models
- Whether it’s a fixed-cost project, a dedicated developer, or an outsourcing partnership, we adapt to your preferred working model with transparency and accountability.
- Strong Focus on Communication and Collaboration
- We emphasize clear, timely, and proactive communication with our clients. Our project managers and business analysts ensure that expectations are aligned at every stage.
- Agile Development & Rapid Delivery
- Using Agile practices, we deliver MVPs quickly and iterate based on real feedback, reducing time-to-market and improving product-market fit.
- Client Success is Our Priority
- We don’t just build software—we build relationships. Many of our clients stay with us for the long term due to our commitment to their business goals, responsiveness, and consistent delivery. Unlike typical software vendors, our commitment extends well beyond project completion, offering exclusive C-level consulting to all our clients.
How would you describe the dynamics within your team, and how do you foster collaboration and teamwork to achieve common goals?
Our team dynamics are highly collaborative and adaptable, focusing on shared goals. We foster this by using Agile frameworks for structured communication, encouraging open dialogue and knowledge sharing through regular reviews and pair programming, and building trust with occasional team activities. This approach ensures we all work together effectively to deliver great software.
What measures do you take to support the professional development and growth of your employees? Do you offer training programs or opportunities for skill enhancement?
We follow the KPI (Key Performance Indicators) to evaluate the efficiency, quality, and success of the development process. We provide the training at regular intervals to enhance the skills. We also encourage the employees to do certifications that will not only help them but also our clients and us to grow.
Could you share a notable success story or case study that exemplifies the impact your company has had on a client's business?
Real-Time Sync Between Two Databases: A Practical Solution
Our client needed to keep two different databases in sync until their new application was ready. This wasn't a one-time migration—it required continuous two-way real-time sync with full insert, update, and delete support.
Key Challenges:
- Different schemas between databases
- Data could be inserted into either system
- Avoid primary key conflicts
- Handle hard vs. soft deletes
- Support for schema changes with minimal code updates
- Need for error logging and a retry mechanism
Tools Explored:
We considered tools like Oracle GoldenGate, Striim, and IBM InfoSphere. Initially, we used GoldenGate,
But it had limitations:
- No support for custom logic (e.g., gender format differences: Male/Female vs. M/F)
- Struggled with identity key preservation
- Difficult to handle delete-type mismatches
- Limited error traceability
Final Solution: CDC (Change Data Capture)
We implemented a CDC-based approach using SQL Server:
- Created an SQL Agent job to run periodically
- Used stored procedures to read the CDC logs since the last run
- Data processed and synced with logic for transformation and mapping
- Errors logged for retry and manual fix if needed
- Supports schema flexibility and works with low overhead
This method ensured reliable real-time sync with control, customisation, and performance. This solution has saved a good amount of money as well as full control over the data sync.
What industries do you primarily cater to, and do you have a significant percentage of repeat clients? If so, what is the ratio of repeat clients?
We work with clients across a broad spectrum of industries, ranging from Finance, Healthcare, and Education to sectors like Manufacturing, Energy, Lifestyle, and Entertainment. Every industry comes with its own set of challenges, and we take pride in offering customized IT solutions that truly fit their business needs.
What sets us apart is our strong client retention. A significant number of our clients continue to engage with us for new projects and ongoing support. In fact, more than 90% of our business comes from returning customers, which speaks volumes about the trust they place in us and the long-term value we aim to deliver.
Our goal is not just to complete a project but to build lasting partnerships—and that’s reflected in the loyalty of our client base.
What initiatives does your company undertake to foster innovation and stay at the forefront of industry trends? Do you invest in research and development projects?
Nowadays, the codeless design patterns are in more demand. We have started to groom our resources to learn Dynamics 365, SharePoint, and cloud-based ERP systems. Also we are exploring the AI, LLM and VR Technologies.
Please share some of the most sought-after services that clients approach your company for.
- Mobile app development (Native and Cross Platform)
- Website and Web App development
- Custom software development
- ERP and CRM solution development
- Dynamic 365 & SharePoint
- Salesforce
- eCommerce Services
- WordPress & WooCommerce Development
- Power Platform, Power Apps, Power BI Services
- Integration with HubSpot, Forte, and Party service providers
How do you build and maintain strong relationships with your clients, and what mechanisms do you have in place for gathering and acting upon client feedback?
We believe that strong client relationships are built on trust, transparency, and consistent communication. From the initial engagement, we focus on understanding the client’s goals, business context, and expectations. Our team ensures regular check-ins, clear reporting, and proactive updates throughout the project lifecycle.
To maintain these relationships, we assign dedicated account managers who act as a single point of contact and ensure seamless communication. We also adopt collaborative tools that provide real-time visibility into progress, timelines, and deliverables.
For gathering feedback, we use structured mechanisms like project retrospectives, periodic review meetings, and client satisfaction surveys. We also encourage open communication, allowing clients to share suggestions or concerns at any stage. Every piece of feedback is documented, reviewed, and turned into actionable tasks through our internal tracking systems.
This feedback-driven approach not only strengthens relationships but also helps us continuously improve the quality of our services and align better with client needs.
How has your company adapted to changes and challenges in the business landscape, and what strategies have you employed to ensure resilience and sustainability?
The IT industry evolves rapidly, and adaptability is key to staying relevant. Over the years, our company has embraced change by being agile in our operations, proactive in adopting new technologies, and constantly listening to client and market needs.
During challenging times—such as economic slowdowns, shifting client expectations, or global events like the pandemic—we focused on three core strategies:
- Digital Transformation: We strengthened our internal processes through automation, cloud adoption, and remote collaboration tools, which not only improved efficiency but also helped us better serve distributed clients.
- Upskilling & Innovation: We continuously invest in training our team on emerging technologies such as AI, data analytics, and low-code platforms. This has enabled us to offer modern, scalable solutions across industries.
- Client-Centric Approach: We maintain close communication with clients, quickly realigning strategies based on their priorities. This responsiveness builds trust and long-term relationships, even during uncertain times.
To ensure sustainability, we’ve also focused on diversifying our client base, building repeat business, and creating a strong knowledge-sharing culture within the team.
By staying flexible, learning continuously, and keeping our clients at the center, we’ve built a resilient foundation that prepares us for both present and future challenges.
What payment structure do you typically follow when billing clients? Is it Pay per Feature, Fixed Cost, or Pay per Milestone (phases, months, versions, etc.)?
At Black Kite Technologies, we offer flexible payment structures tailored to the project type and client preference. Our typical models include:
- Fixed Cost
- For projects with a clearly defined scope, we offer a fixed-cost model where the total budget is agreed upon upfront. This includes detailed milestones and timelines, making it ideal for MVPs or projects with limited variability.
- Pay per Milestone
- This is one of our most preferred models. The project is divided into phases or deliverable-based milestones (e.g., Design Completion, Feature Module Delivery, UAT, Go-Live), and payments are made upon the successful completion and approval of each milestone. It ensures transparency and maintains project alignment.
- Dedicated Resource / Monthly Billing
- For clients who need long-term or flexible engagement, we offer monthly billing based on dedicated developers or team allocation. This model is ideal for ongoing development, support, or when the project scope may evolve over time.
- Pay per Feature (Selective)
- In some cases—especially for small enhancements or iterative upgrades—we accommodate pay-per-feature models, where the client is billed for individual modules or features as they are delivered.
We work closely with clients during the proposal phase to identify the best-fit payment structure based on project complexity, scope clarity, and timeline expectations. Our goal is always to ensure clarity, mutual trust, and financial transparency throughout the engagement.
Do you accept projects that meet your basic budget requirements? If yes, what is the minimum budget requirement? If no, what is the minimum budget you have worked with in the past?
Yes, at Black Kite Technologies, we do accept projects that meet our basic budget requirements, provided the scope is clear and aligns with our expertise and delivery standards.
Our minimum budget requirement typically starts from USD 2,000 for fixed-cost projects. This baseline ensures we can allocate the right resources, maintain quality, and deliver value even for small to mid-scale applications or modules.
That said, we are flexible and open to evaluating smaller MVPs or pilot projects if they have long-term potential or strategic value. We’re always happy to have an initial discussion to assess fit and propose a solution that works for both sides.
Can you provide an overview of the price range (minimum and maximum) of the projects your company worked on in 2024?
In 2024, Black Kite Technologies handled a diverse range of projects across industries and geographies.
The price range we worked for in the last year was $1000 to $60,000 and above.
What technological capabilities does your company possess, and are there any ongoing or planned investments in technology infrastructure or tools to enhance your services?
At Black Kite Technologies, we pride ourselves on a robust and diverse technology stack, which enables us to deliver scalable, secure, and high-performance solutions tailored to client needs across industries.
- Mobile App Development: Android, iOS, Flutter, React Native, Ionic
- Web Development: HTML5, CSS3, Angular, React, Vue.js
- Backend Technologies: PHP, .NET, Java, Python, Node.js
- Databases: MySQL, PostgreSQL, MongoDB, MS SQL, Firebase
- CMS & eCommerce: WordPress, WooCommerce, Shopify, SharePoint
- Cloud & DevOps: AWS, Azure, GCP, Git, Docker, CI/CD
- Microsoft Power Platform: Power BI, Power Apps, Power Automate, Dynamics 365
- Ongoing & Planned Investments
To continuously enhance our services and stay ahead of industry trends, Black Kite Technologies is actively investing in the following areas:
- AI & Large Language Models (LLMs)
- Augmented Reality (AR) & Virtual Reality (VR)
- Cloud Infrastructure & Scalability
- Security & Compliance Readiness
Where do you envision your company in the next 10 years? What are your long-term goals and aspirations for growth and development?
Over the next 10 years, Black Kite Technologies aims to become a globally recognized tech partner, expanding into international markets and launching our own digital products. We aspire to lead in emerging technologies like AI, LLMs, and AR/VR, while growing a strong, innovation-driven team and delivering lasting value to clients worldwide.
