Bluetick Consultants LLP

What business problem did we solve?
The client engages in dealership of luxury cars, Mercedes Benz, for a period of 25 years. They also have a parallel business of buying and selling of pre-owned luxury cars in South Mumbai. The customers are from big corporate houses from Mumbai and the Bollywood industry. They are into this dealership business for many years but their process was highly manual and they did not have the correct infrastructure in place to automate the entire process. While it was becoming extremely time consuming and expensive to keep a track of the lead, the existing business also did not have any existing analytics system in place to analyze the performance of their efforts. Our engineers were entrusted to develop a customized cloud ERP for them which could drive cross-functional decision making.

Advantage Marketplace portal

It is a marketplace, where people can buy and sell luxury pre-owned cars. Team at Bluetick did user research and came up with various `luxury` designs, details on product customer may want on portal, cataloguing, filters.

In around 6 months, portal was launched and it was instant hit. Client was getting request to test drive the cars and sell their luxury cars. At this point, client gets around 30 quality leads per month from the portal.

Pricing Engine
When a customer wants to sell their luxury car to client, finding the right price was always a challenge. The delay in price communication could lead customer to explore other options or lose interest.

Team at Bluetick Consultants built a machine learning algorithm based on 20 years of price data of luxury cars in pre-owned marketplace based on 15 different data points and came up with price engine, which shows approximate price of a car based on model, year, color and km driven. It took around 2 months to gather data and another 2 to build it.

Pricing engine was dynamic in nature so price of same car would be different if you see if next month. This led our client to close more and good deals with instant communication of price and highly improved bottom-line by selling these cars after refurbishment.

What were the major challenges?
Complex existing organization structure and inter-linkages among the business division
Timely followups and reminders to customers were missed out due to human error
Review and analysis of effort for each individual during monthly meetings
Preparation of Daily, weekly, monthly, quarterly reports for key metrics in excel
No insights or sales funnel to improve the efforts on key business indicators
ROI on for different marketing / sales channel were not clear

What results did our client get?
The internal audit team was the driver of the project. While the entire implementation not only helped our client to streamline the entire process, but also it enabled them to apply detailed analytics on top of the processed live-sales data and thus helping the management to take data-driven decisions. The cloud ERP implementation helped increasing the bottom-line for the client and also increased the efficiency of the business processes by 35%.

Development Process
We engaged in discussions with department heads, primarily in the sales, after-sales, and accounts departments, gaining a comprehensive understanding of their day-to-day operations. We meticulously documented the responsibilities and challenges faced by their teams, as well as the procedural enhancements they desired in the system to improve their effectiveness. Subsequently, we devised a comprehensive plan with modules and generated user stories for various roles, including Sales Executives, Sales Managers, Customer Relationship Managers, After Sales Executives, After Sales Managers, Head of Customer Relationship, Head of Sales, National Service Head, Head of After Sales, Business Head, and Accounts Managers.

The primary goal was to align the ERP processes as closely as possible with the existing operations, ensuring a seamless onboarding process and rapid realisation of the ERP's effectiveness within a matter of weeks

Sales Section
Sales executives and CRM professionals can establish contacts, generate leads, schedule evaluations, create quotations, and issue final policies.

The LMS will produce the Final Policy in PDF format, and it will encompass policy details such as the start date, end date, and mileage information.

Evaluation Section
The Evaluator Manager has the authority to designate an Evaluator for a specific vehicle, who will then conduct an assessment of the vehicle through test drives. The LMS includes predefined checkpoints that the Evaluator must inspect to determine the condition of the vehicle.

After the evaluation is finished, the After Sales Head can grant approvals.

Pricing Section
All the predefined prices, determined by the relevant team, are integrated into the LMS for specific makes, models, and variants. Consequently, when a lead is generated, the prices are automatically retrieved from the database. This allows for the creation of a PDF-format quotation, which can be sent directly through the LMS.

Report Section
The LMS offers a versatile set of reporting options, enabling users to access information tailored to specific departments, manufacturers, models, and various performance indicators, such as targets and monthly achievements. The automation of these reports not only saves time and effort but also enhances data consolidation and accessibility, contributing to more efficient and informed decision-making processes within the organisation.

Dashboard Section
The development of the LMS was characterised by the implementation of intricate programming techniques. This allowed the system to create an extensive variety of charts, including bar charts, pie charts, line charts, and more. These charts serve as indispensable tools for businesses, as they facilitate a deeper understanding of data, trends, and patterns, ultimately aiding in the optimization of organisational processes and decision-making processes.

Introduction
Link Intime, a renowned player in the IPO & Corporate Registry business, is a household name in India due to its impeccable services, consistent quality, and vast reach. While its reputation precedes itself, the influx of customer queries, especially during IPO season, became a notable challenge for its customer support team.
To address this challenge, Bluetick Consultants came up with an innovative solution: IDIA Chatbot.

Objective
To alleviate the pressure on Link Intime's customer support team by introducing a semi-intelligent, web-based chatbot that can efficiently handle customer queries.

The Solution - IDIA Chatbot
Developed exclusively for Link Intime, the IDIA chatbot is a sophisticated blend of technology and design. It is web-based, responsive, and tailored to the nuances of the IPO and Corporate Registry Industry.

Introduction
Link Intime, a renowned player in the IPO & Corporate Registry business, is a household name in India due to its impeccable services, consistent quality, and vast reach. While its reputation precedes itself, the influx of customer queries, especially during IPO season, became a notable challenge for its customer support team.
To address this challenge, Bluetick Consultants came up with an innovative solution: IDIA Chatbot.

Objective
To alleviate the pressure on Link Intime's customer support team by introducing a semi-intelligent, web-based chatbot that can efficiently handle customer queries.

The Solution - IDIA Chatbot
Developed exclusively for Link Intime, the IDIA chatbot is a sophisticated blend of technology and design. It is web-based, responsive, and tailored to the nuances of the IPO and Corporate Registry Industry.