I have been dealing with Mr. Oscar since late April. Oscar designed my logo and the logo turned out nice. I decided to give the company the opportunity to help me design my website that was only suppose to take two weeks, that now has turned to two months. He upgraded me for an additional $1k to integrate this supposed to be top of the line API system, that by the way never happen due to my vendor not allowing access for what ever reason. When the API access got denied from my vendors, Oscar told me that it had gotten approved and would be released with in 24/48 hours I decided to reach out to my vendors and they advised me that they don't allow such access. So I am wondering who Mr Oscar spoke with?? I asked to speak with a manager that Oscar told me would not be available to me for 24/48 per Mr Oscar again, so I decided to reach out to Branded Web studios myself and request to speak to some one above Oscar. Low and behold I got a manager Mr Steven Fitzpatrick on the phone.. I still in misbelief how unprofessional this entire company is. Mr Fitzpatrick got on the phone like he was going to save the day. Well I'm sorry to say nothing has been resolved. I asked for a refund for the API coding, they tried to give me a hard time but ended up refunding me in 13DAYS!!! that I still have not RECEIVED!! Then he had the nerve to try to upsell me again to an Amazon API (you got to be kidding me right) I would never ever recommend or use this company again. They caused me to miss deadlines and money that they will not take ownership that they messed up.
What do you like most about the company?
when I first started dealing with Oscar he was very attentive, a little tardy with dead lines though. But the overall experience cause me not to like anything about this company. All they want is money and they don't deliver the product.
What they should improve on?