Please introduce your company and give a brief about your role within the organization.
Code&Care is a software development company with deep expertise in Fintech, Healthcare, Blockchain, E-commerce, CRM, Telecommunications. For over 5+ years we have been turning business ideas into great software products, working with top-notch technologies and frameworks.
Since 2015, our company has helped over 150+ clients to build successful software from idea to launch. During this time, we have become a trusted technology partner that creates products people love to use.
I’m the Founder and CEO of Code&Care.
What is the story behind starting this company?
My passion for innovation started 7 years ago as a front-end developer at a small creative agency. A few years later, I gathered a team of like-minded people who cannot imagine their life without coding. In five years, the Code&Care team has grown from a bunch of tech enthusiasts to 80 + outstanding specialists who really love what they do.
What are your company’s business model–in house team or third party vendors/ outsourcing?
Code&Care is an in-house company that offers highly qualified software developers to fulfill a wide range of client’s tasks and business requirements. Our team is constantly growing and expanding its technological expertise.
We are flexible and provide our clients with various models of cooperation. In addition to the classic outsourced interaction model, we provide dedicated development teams and IT staff augmentation services.
How does your company differentiate itself from the competition?
At Code&Care, we believe that our clients’ success leads to our own success. Our mission is to help businesses to grow. Therefore, our main difference is in delivering maximum value and making an extra mile for our clients in order to ensure their progress in the conditions of dynamically changing markets.
We are constantly working to improve our professional skills. Because our core value is delivering the best possible quality of software. We pay special attention to employee education and the sharing of knowledge between specialists. And that is why our developers take great responsibility for every line of their code.
What industries do you generally cater to? Are your customers repetitive? If yes, what ratio of clients has been repetitive to you?
We have a wide business domain experience, as you can see in our portfolio. Mostly we work with Blockchain/Crypto, Fintech, Travel/Booking, SaaS, E-commerce/Marketplace, Healthcare.
Please share some of the services that you offer for which clients approach you the most for?
Our most popular service is software product development that includes both MVP development and creating full-fledged products from scratch. Code&Care also provides seasoned developers on-demand for existing businesses to fulfill the lack of the necessary technical expertise.
What is your customer satisfaction rate according to you? What steps do you take to cater to your customer’s needs and requirements?
90% of our clients refer us to their business partners. And almost 50% of them return with new projects. I’m sure that this is a positive trend.
Code&Care always remains one big welcoming family. And we treat each of our clients as a part of our family too. Therefore, we always keep our processes transparent and are ready to endorse continuous communication to keep our customers satisfied.
What kind of support system do you offer to your clients for catering to their queries and issues?
Our clients have full access to our reports and receive information about the progress of the project on a daily basis. The service desk is in the zone of responsibility of our project managers, that provide uninterrupted communication, respecting our client’s timezone and business processes. We are always in touch. And we make every effort to resolve any urgent issues within 24 hours.
What kind of payment structure do you follow to bill your clients? Is it Pay per Feature, Fixed Cost, Pay per Milestone (could be in phases, months, versions etc.)
For the convenience of our clients, we try to be as flexible as possible in matters of payment for our services. If the scope of work is approved and agreed upon, we work on a Fixed Cost payment model. It is also possible to split the project into sprints or milestones (1-2 weeks) and then payment will be made Pay per Milestone, respectively.
Do you take in projects which meet your basic budget requirement? If yes, what is the minimum requirement? If no, on what minimum budget you have worked for?
The minimum budget we can start with is 10 000 USD.
What is the price range (min and max) of the projects that you catered to in 2020?
Our price range in 2020 was between 10 000 USD and 500 000 USD.
Where do you see your company in the next 10 years?
In ten years, I would like to increase the number of our employees to 1000 people. I hope that we will be able to double the number of our offices and R&D centers in the USA and Europe in order to be as accessible as possible to our clients. I also think that we will be able to significantly increase the number of our long-term clients, thanks to the constant improvement of processes within the company, transparent communication, and the implementation of the Quality Management system.
I consider the regular expansion and deepening of technological expertise as another most important direction of the company's development. The software development industry is constantly evolving and we make every effort to stay ahead of the curve.