Overview
NA
10 - 49
2015
Your business deserves a website at least as good as the value you give your customers. You know it, but due to endless tasks, you never have time to change it. We understand how vital a website is for the success of your company. Why? Having completed more than 1300 projects, we realized that website is not a goal but a way to achieve goals! A professional website is there not to ruin your business when you lose customers from recommendations who, after entering

Your business deserves a website at least as good as the value you give your customers. You know it, but due to endless tasks, you never have time to change it.

We understand how vital a website is for the success of your company. Why? Having completed more than 1300 projects, we realized that website is not a goal but a way to achieve goals! A professional website is there not to ruin your business when you lose customers from recommendations who, after entering your website, do not decide to contact you. Or you had great meetings with potential customers who suddenly withdraw and disconnect with them.

Finally, a professional website is there to attract new customers from the Internet, gain their trust and ultimately contact you or make a purchase! 

We understand business. We understand you. That's why we deliver websites and online stores, always above your expectations, without waste of your time.

Key Clients

Patriot Consulting 
Patriot consulting technology is one of the top Microsoft partners in the industry. We are uniquely 100% focused on Microsoft 365 with a specialization in security & modern workplace.

Nanoflam
From curtains to advanced eco-building materials, Nanoflam coating technology is suitable for most fabrics and can be customised to help your products resist fire without compromising on practicality.  Nanoflam works intensively as a professional technology provider. We are supporting companies in many sectors to reach the necessary standards their products need. We work in a highly specialized technical field, where high-performance fabrics play a pivotal role.

 

WHOOHOO
We are building software development teams in Poland for IT companies and start-ups from all over the world. We are a tech partner with over 30 years of commercial experience and offices in the Netherlands, Belgium, Germany, and Poland.

 

VesprSolar
VesprSolar is transforming PV module attachment with the V-Clamp™ System. Complete projects faster and more reliably with the V-Clamp™ System.

Enerace
Our mission is to create an energy procurement, thanks to which energy consumers in Poland, Europe and around the world will be able to act and make purchasing decisions quickly and effectively.

pl
Poland
Concept21 Agency
Inowrocławska 50/14, Wroclaw, Lower Silesia 53-648
531313339
us
United States
Concept21 Agency
SE 135h St, Miami, Florida FL33131
+1 305 878 6400
gb
United Kingdom
Concept21 Agency
High Street Colliers Wood, London, London SW19 2BY
+44 7938 342 258
Focus Area
Service Focus
  • Web Development
  • E-commerce Development
  • Web Designing (UI/UX)
  • Digital Marketing
  • Other Services
50%
20%
15%
10%
5%
Client Focus
  • Small Business(< $10M)
  • Medium Business($10M - $1B)
80%
20%
Industries Focus
  • Advertising & Marketing
  • Business Services
  • Financial & Payments
  • Healthcare & Medical
  • Information Technology
20%
20%
20%
20%
20%
Customer Reviews
4.9 (16 Reviews)

I had a pleasure to cooperate with Bowwe team on a few projects.

Mateusz Burasinski
posted on 19/5/21
I had a pleasure to cooperate with Bowwe team on a few projects. I can claim without a doubt that those people are worth cooperating with. Their projects are done fast and solid, moreover they are simply beautiful!!!
I was very suprised when i discovered that I can change texts on my website by myself without coding knowledge. It can also be done in various languages maintaining responsiveness of the page on various devices. A big 10/10!!!
Project Details
Web Designing (UI/UX)
COMPANY RESPONSE
Concept21 Agency
Concept21 Agency
May 21, 2021
Happy that you liked our work Mateusz.
We like to use BOWWE builder as well!
posted on 19/5/21
  • Quality of deliverable
  • Value for money
  • Customer support
  • Overall ratings

Personalized and agile professional service delivering what I wanted, and even beyond

Patrick Misiewicz, MSLSCM
9 months ago
I'm a real estate professional, moving my business to the digital/metaverse, which is not such an easy thing to do for busy professionals.That's where Bowwe came to play, making my www.viewmiamiproperties.com fresh and crispy for my real estate digital campaigns.No matter what business you are in, their personalized and agile approach will make your digital business card look awesome.
Pros :
  • Agile process flow making the whole experience seamless and enjoyable
  • Professional support, consulting you on what could help you, with a in-depth research they doing about the industry
Cons :
  • While the process was great, they had a bit of hiccups on meeting their deadlines.
Project Details
Digital Marketing
COMPANY RESPONSE
Concept21 Agency
Concept21 Agency
Nov 8, 2021
Thank you, Patrick, for your detailed review!
We are happy to hear your opinion! Thank you for understanding little hiccups :)
9 months ago
  • Scheduling & Timeline
  • Value for money
  • Communication
  • Quality of deliverable
  • Customer support
  • Overall ratings
10 User Score
User Recommendation Score

Affordable Services with a good team of Professionals. Really liked them

X
9 months ago
A good company with professional skills. Helped me a lot in a short time with their service. Had good communications skills, which is the most important thing.
Pros :
  • Their production, it was very professional. A really good work
  • The communication, it is the key of good things. Also the most important thing
Cons :
  • The Delay, it can take some days. But i can not complain about it since they put a lot of effort on their services
Project Details
Xhuli Sdi PC/Mobile Service Shop
Web Development
$0 to $10000
Completed
I got a Service Shop for PC and Mobiles, which i ordered from Concept21 to help me creating the Website for my business. They let me very happy with their services!
COMPANY RESPONSE
Concept21 Agency
Concept21 Agency
Nov 12, 2021
Thank you for your understanding and excellent review, Xhulio!
9 months ago
  • Scheduling & Timeline
  • Value for money
  • Communication
  • Quality of deliverable
  • Customer support
  • Overall ratings
10 User Score
User Recommendation Score

Professional website in a short term

Lika Yeltsova
posted on 11/5/21
I asked Concept21 for help with my website and they made it almost unbelievable. For less than one month I've got a very professional, modern website and was informed all the time about the proccess, so with no doubts I can recommend Concept for everyone who's looking for a professional team.

What is it about the company that you appreciate the most?

I like how professional is communication with Concept21. Every time after an email or video call, I have a very nice energy, and they always answer all my questions, so i have no doubts that website will be working for me

What was it about the company that you didn't like which they should do better?

Everything was fine, I have nothing to add there.

Project Details
Web Designing (UI/UX)
$0 to $10000
COMPANY RESPONSE
Concept21 Agency
Concept21 Agency
May 11, 2021
Hey Lika!
thank you for such nice feedback!
posted on 11/5/21
  • Quality of deliverable
  • Value for money
  • Customer support
  • Overall ratings

A fresh look on website development

P
posted on 27/5/21
It was a pleasure to work with Concept21. They provided me constant support through all the process of creating my website, and even after publishing it. They've got a fresh look on website development and totally understand your business needs. Would highly recommend Concept21 for everyone.

What is it about the company that you appreciate the most?

They've got a very nice support and will teach you how to edit your website, when there is a need.

What was it about the company that you didn't like which they should do better?

Nothing needs improvement here. They're absolutely great.

Project Details
Web Designing (UI/UX)
$0 to $10000
COMPANY RESPONSE
Concept21 Agency
Concept21 Agency
May 28, 2021
Thank you, Paulina!
it was nice to work with you!
Good luck with your new projects!
posted on 27/5/21
  • Quality of deliverable
  • Value for money
  • Customer support
  • Overall ratings

A team of professional members. Very affordable services. I highly recommend it.

J
8 months ago
A good agency with a lot of professional skills. They helped me a lot in a short time with their service. They met all my expectations. I highly recommend working with this agency.
Pros :
  • The communication was very clear and easy to understand. This is the best part.
  • The price was very good and competitive. This is the best agency if you are on a budget.
Cons :
  • The time of the project could be faster. But if you compare it to the price it's a fair deal.
Project Details
Web Development
$0 to $10000
I got a PC repair shop, I ordered from Concept21 to help me create the Website for my business. They got me very happy with their services!
COMPANY RESPONSE
Concept21 Agency
Concept21 Agency
Nov 12, 2021
Thank you for your great review, Joan!
8 months ago
  • Scheduling & Timeline
  • Value for money
  • Communication
  • Quality of deliverable
  • Customer support
  • Overall ratings
10 User Score
User Recommendation Score

Amazing approach to a client, professional help with our problem.

M
8 months ago
Great communication with the team, satisfied with the outcome of our cooperation. The problem was approached professionally, our suggestions were always taken into consideration.
As the project came to an end and our problem was solved we would definitely recommend this agency to everybody.
Pros :
  • Great communication with the team, any issues were always clearly explained.
  • Professional view on the problem and support from their side.
Cons :
  • The deadline of the second part of the project was slightly delayed.
Project Details
Web Development
COMPANY RESPONSE
Concept21 Agency
Concept21 Agency
Nov 26, 2021
Thanks again for sharing your feedback, Martyna, we appreciate your input!
8 months ago
  • Scheduling & Timeline
  • Value for money
  • Communication
  • Quality of deliverable
  • Customer support
  • Overall ratings
10 User Score
User Recommendation Score

Nice cooperation and amazing website

Agata Kwolek
posted on 4/5/21

I highly recommend working with this agency. They created a beautiful website for me. At every stage, I was informed about what was happening with the project. Nothing is impossible for them. I will be recommending Concept21 to all my friends.
Project Details
E-commerce Development
COMPANY RESPONSE
Concept21 Agency
Concept21 Agency
May 6, 2021
Thank you Agata, it was a pleasure to work with you!
Good luck with your business ;)
posted on 4/5/21
  • Quality of deliverable
  • Value for money
  • Customer support
  • Overall ratings

Qualified professionals

A
posted on 15/7/21
They are professionals who have been at all times helping us with any questions, problems, they have quality monitoring, the quality of their work is excellent, maximum reliability and with a very good price.

What is it about the company that you appreciate the most?

What I liked the most is the ability they have with clients, and the facilities they give you.

What was it about the company that you didn't like which they should do better?

for putting some serious problem that they take less time to answer phone calls

Project Details
Other Services
$0 to $10000
COMPANY RESPONSE
Concept21 Agency
Concept21 Agency
Nov 8, 2021
Alfonso, that was a pleasure to work with you! Thanks!
posted on 15/7/21
  • Quality of deliverable
  • Value for money
  • Customer support
  • Overall ratings
Executive Interview
Karol Andruszków
Karol Andruszków
CEO, Concept21 Agency
Please introduce your company and give a brief about your role within the organization.
We are the agency that mainly creates websites and online stores. We have been operating on the market since 2010. We work mostly with micro, small and medium-sized companies from many countries. In the beginning, they were mainly customers from Eastern Europe, but now most of them come from the USA and Western Europe.
Our mission is to deliver real growth to all our clients. What distinguishes us is a very high commitment to each project. We never work like some agencies, which simply use a template, slightly adapt it to the client, and then charge a huge margin on the person-hours spent.

We have a very individual approach to each project and manage it most effectively. What is very important, we have a very carefully arranged process for creating projects. We have been developing it for over 7 years and constantly optimizing. Therefore, we are always able to deliver high-quality compared to the time spent. This also guarantees very reasonable costs for our customers.

What additionally distinguishes us? High level of specialization: we use artificial intelligence, interdisciplinary teams work on each project, and all of them are led by very experienced leaders.
 
We perfectly know our client, their problems, and their deep needs. We know how to help them. We have completed over 1000 projects - in each of them, we put in a lot of hard work, commitment and heart. We are also characterized by providing our clients with a satisfaction guarantee. We limit their risk to an extreme minimum.

Regarding my role in the company, as CEO, I manage all the work and always try to get to know our clients, so I often join e-meetings with them. I believe that every client has the right to get to know the people behind the company before deciding to cooperate with it. Therefore, I don’t restrict access to myself, I try to be as available as possible to Concept’s clients.
What is the story behind starting this company?
The business idea was born many years ago, before 2009. At that time, we worked in large corporations - international financial institutions and the largest European banks. There we dealt with the implementation of advanced IT projects. We came up with the idea to create a platform dedicated to micro, small and medium-sized businesses and allow them to grow online. We started building that platform around 2009-2010. In 2012 the first version of the project was ready. We started meeting with clients. They liked the idea of the SME-dedicated platform very much, but they told us it was too early for such a project. Of all our platforms, they liked the website creation part the most. They came to us and said: "It is too early for this technology, but could you please create a website for me with specific functions?". And they asked for: a website with a portfolio, a website with vouchers, a website with real customer reviews... We started making these sites and then promoting them, and clients saw it worked. So they asked for more and recommended us further. We began to do it on an increasing scale, each time creating a project following the individual client's needs. We felt that personalization would be a massive trend in the future. This is how it started.
What are your company's business model – in house team or third party vendors / outsourcing?
Currently, our team consists of 30 people. Additionally, we cooperate with about 20 subcontractors, mainly in the creative areas: of design, graphics, and copywriting. This gives us access to enormous creative possibilities; we can create any, even very diverse design. Thanks to this, our projects perfectly match the specificity of the client’s business, industry, and branding. When it comes to copywriters, we work with them mainly to create multiple language versions of websites. We work only with native speakers - this ensures the perfect translation of all texts and the nature of communication into any other language. We believe native speakers guarantee the highest quality.

Many customers for whom we have created a website or online store come back to us and pay for monthly maintenance. Such a service is straightforward but essential and very effective: for several hours each month, we optimize the website, increase the results achieved by it, and make sure that the website maintains a very high level. The standards of web development and positioning are constantly changing. It's crucial to take care of it, not only at the beginning, right after creating and publishing the website, but also in the following stages. We usually make minor corrections on the website for free, to the wishes of our customers.
How does your company differentiate itself from the competition?
  1. Very high commitment to each project - we are proactive and always try to ensure that the final project exceeds even the client's expectations. The satisfaction and opinions of our clients confirm that we are good at it.
  2. Each of our clients can verify us before starting cooperation. We have opinions on many portals issued by confirmed customers. In addition, anyone can call us to learn more about our values and working methods.
  3. We use artificial intelligence and wide automation to be faster and more efficient than others.
  4. We have a large, interdisciplinary team so that we can implement many projects simultaneously with the same high quality.
  5. We have the best price-quality ratio of all famous companies.
  6. We care about the comfort of our customers. Therefore we provide them with a satisfaction guarantee. Thanks to this, they are very well protected. So far, only 1 customer has exercised this right.
  7. Each project is carried out by a minimum of 5 people who specialize in other areas. Sometimes more people work on larger projects.
  8. We have a very well-organized process, thanks to which we never deliver the final project worse than B + (compared to traditional academic grading in the USA).
  9. We have extensive and profound knowledge of web development, online business, marketplaces, and marketing, which we have been acquiring for many years. We participated in the most significant global events in our industry.
  10. We have leaders who are specialists in their fields and speakers of the World Bank in their areas.
  11. We understand our clients perfectly. We know they need growth and solutions to existing problems. We deliver this by creating the highest-quality websites and online stores optimized to achieve business goals. Our actual product is not a website but a solution to problems and meeting customer expectations. From my experience, I can confirm that we can meet and even exceed almost all expectations.
What industries do you generally cater to? Are your customers repetitive? If yes, what ratio of clients has been repetitive to you?
We create mainly for specialized service industries, but not only. We often develop websites for specialists, including architects, lawyers, doctors, and designers. We also often create for more common industries, including restaurant, beauty, and construction industries. They are small and medium-sized businesses, mainly from the USA and Western Europe. Most of our clients come back to us after the end of the project because they see the effects of our actions. This is how our regular monthly services were born - because our clients asked us for them, and we wanted to help them as much as possible, so we decided to add them to the offer. Currently, clients have been cooperating with us for a very long time, on average over 5 years.
Please share some of the services that you offer for which clients approach you the most?
  1. Design and development of a professional website -  for any business to reach business goals and grow online.
  2. Design and development of a professional online store - for any business to grow online, no matter if it sells products or services.
  3. Design and development of Landing Pages - we can create a well-designed, highly effective landing page with which it is possible to achieve any marketing and business goal. Our experience shows that landing pages help increase the achieved results for B2B and B2C companies.
  4. Design and development of Micro Pages / "Link trees" - We offer our clients a specialized product - Micro Page for marketing campaigns' needs. It allows you to significantly increase conversion from campaigns to mobile devices, social media campaigns, influencer marketing, etc. It is also very often used by private individuals to improve their image on the web.
  5. Implementation of applications - We implement apps on websites and online stores that let businesses gain more customers and grow faster. Apps like vouchers, loyalty programs, booking engines, portfolios, or chatbots are just some of our products. Now it's easy to reach the higher business level.
  6. Page optimization - over a dozen years of experience in creating websites provides us with extensive competencies. We are able to help every small and medium-sized business by optimizing its website through mobile optimization, improving SEO, User Experience optimization, or conversion optimization.
  7. Launching and running advertising campaigns - we have very advanced knowledge in almost all areas of digital marketing. We offer various campaigns, in most online marketing channels, including social media, mailing, SEO, SEM, PPC, content marketing, and analytics. With the help of various campaigns, we are able to effectively implement different marketing and business goals at every stage of the sales funnel or customer journey.
What is your customer satisfaction rate according to you? What steps do you take to cater to your customer's needs and requirements?
We always care about absolute customer satisfaction. Most often, it's expressed in how many customer problems we have solved and with what result. Our mission is to deliver growth, so we approach clients' problems comprehensively and try to solve them all. We are always very committed and we try to deliver a project that exceeds the client's expectations. This gives us the satisfaction that he will always be satisfied. And most likely he will come back because he remembers our cooperation well.

In addition, at Concept Agency, we provide our clients with a Satisfaction Guarantee, which works in simple terms: If the project does not meet the client's expectations and is not satisfied with it, he does not bear most of the costs of the project. I will tell you more about how the Satisfaction Guarantee works.
What kind of support system do you offer to your clients for catering to their queries and issues?
We are always available to our potential and current clients. They can always write to us, call us, arrange a demo or online meeting or even contact us via the chat on our website. All requests and tasks of our clients are saved in our internal system for organizing tasks. Additionally, we use CRM to improve customer service and management processes. Thanks to this, we have great control over all projects, regardless of their implementation stage. We often come back to our clients with suggestions for developing their websites. We try to be proactive and monitor all websites and online stores we create using analytics tools. Thanks to this, we know what results they achieve, how fast they act, how they position themselves, etc. If something goes wrong, we even contact former clients with suggestions on what to do to improve the website's results. We want to provide them with the biggest growth.
What kind of payment structure do you follow to bill your clients? Is it Pay per Feature, Fixed Cost, Pay per Milestone (could be in phases, months, versions etc.)
In the case of one-off projects, the client first pays 20% of the total project valuation, which is an advance payment. The remaining amount is paid only when the project is completed and only when the customer is satisfied. Otherwise, the customer does not have to pay the remaining 80% of the total amount. This is how our Satisfaction Guarantee works. The client risks almost nothing by starting cooperation with us - only 20% of the project costs which are often below our costs.

In fact, we bear the entire risk of delivering the project and all financial consequences. But we can afford it because we always deliver great results. Honestly, only once in our history has a customer benefited from a Satisfaction Guarantee.

In addition, we offer our clients various permanent services. Here, the pricing is very simple and depends on our time devoted to a given client. We always offer our clients only the services that suit them and are the most necessary for them. We do not want to sell the client, for example, a larger package of services if the client does not need it. We are very honest about it.
Do you take in projects which meet your basic budget requirement? If yes, what is the minimum requirement? If no, on what minimum budget you have worked for?
Such projects are usually challenging and demanding, which does not discourage us. If we feel that we can really help the company, we can also implement such projects. The minimum is usually around $2,000.
What is the price range (min and max) of the projects that you catered to in 2021?
From $2,000 to $ 20,000. Of course, this price may differ in the case of very specialized projects, but 90% of our projects were within this budget.
Where do you see your company in the next 10 years?
Well, I'm definitely not interested in getting Concept to become a large corporation. We want to remain a specialized boutique agency that provides the highest quality services. It is crucial to us - the current size of our agency allows us to be partners for our clients, which we care about. We want to be treated as partners and always act based on the trust of our clients. I know from experience that such cooperation is the best; it provides the customer with the most significant value and feels well served. For a long time, we have been very focused on working with artificial intelligence, creating and managing processes, and expanding the technological stack. Each of these factors is our advantage, and all of them combined allow us to be much more effective than the average competitor. The satisfaction of our customers confirms this.

In addition, we will constantly expand our knowledge over time. We are up to date with all trends and create tools to exchange acquired knowledge within the company. In this way, we are constantly developing, allowing us to have top-class specialists in our team. Over the years, we want to be more and more recommended by our clients and thus increase our reach and visibility in the industry. Nevertheless, we do not want to develop into a corporation because our priority is to maintain a very high quality of project implementation and customer service. Perhaps we will grow a few more times (I wouldn't mind!). But not to the size of a large corporation.
Clients & Portfolios
Portfolios
VesprSolar
Patriot Consulting
Amena