ContactPoint 360, Inc

ContactPoint 360 is a leading global BPO and call center outsourcing services provider, helping Fortune 500 enterprises to achieve data-driven results. The company specializes across range of solutions, including customer support, technical support, help desk, telemarketing, back office, and other 50+ services.

Additionally, ContactPoint 360 holds expertise for multiple industries, and have prominent clients across Healthcare, Energy, Home Warranty, Logistics, Utilities, and 6+ sectors. Powered by AI, automation, and omnichannel communication, and supported by a team of 4000+ experts, fluent in 30+ languages, ContactPoint 360 has a global presence in 10+ countries, driving exceptional customer experience (CX) for nearly two decades.

With over 14+ years of experience, ContactPoint 360 has achieved outstanding CX benchmarks, including 91% first-call resolution, 98% CSAT, 95% NPS, less than 2% cancellation, and 100% accuracy rate. Moreover, the company do offers in-house software solutions to automate QA, HR, workforce optimization and third-party verification operations.

As such, ContactPoint 360 is one-stop solution for end-to-end, enterprise-grade CX services.