Destiny Business Solutions Ltd

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Destiny Business Solutions Ltd (DBSL) helps build hybrid engineering and customer service teams offshore through our Smart Teams Accelerator(STA) framework. It allows you to consciously control costs without impacting the quality of service offered to your customers.

DBSL has over 13 years of experience in the Telecoms, Call and Contact Centre Solutions and Customer service industries making us the ideal partner for your support needs.

We have been shortlisted as the finalists for the Channel Champions 2024 - Best Service Provider for Technical Support category

Certifications

ISO 9001:2015
ISO 27001
< $25/hr
50 - 249
2011
Locations
United Kingdom
58, Peregrine Road, Hainault, London IG6 3SZ

Focus Areas

Service Focus

100%
  • BPO Services

Client Focus

70%
30%
  • Medium Business
  • Small Business

Industry Focus

40%
25%
15%
10%
10%
  • Telecommunication
  • Information Technology
  • E-commerce

Destiny Business Solutions Ltd Clients & Portfolios

Boutique Tour Company Streamlines Operations, Enhances Customer Experience with Outsourcing
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Boutique Tour Company Streamlines Operations, Enhances Customer Experience with Outsourcing
  • Boutique Tour Company Streamlines Operations, Enhances Customer Experience with Outsourcing screenshot 1
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Travel & Lifestyle

Access high-quality, niche talent within your budget, managed expertly through Smart Teams Accelerator. Unlock growth you didn't think possible on an SMB budget.

The Problems

  • Wanderlust Adventures offered niche tours but struggled with the back-end logistics.
  • Booking management, trip coordination, and customer inquiries overwhelmed the small team.
  • Limited hours of operation meant missed calls and delayed responses during peak travel seasons.

The Solution
Wanderlust Adventures partnered with Smart Teams Accelerator for strategic outsourcing:

  • Dedicated Call Center: Provided round-the-clock customer booking and support.
  • Logistics Coordination: Handled flight/hotel changes, last-minute updates.
  • Data Entry & Reporting: Detailed records of itineraries, client preferences, and trip-related insights.

The Result

  • Efficiency Boost: Outsourcing relieved 80% of administrative and customer service workload.
  • Improved Traveler Satisfaction: Faster response times and proactive logistics reduced traveler uncertainty.
  • Data-Driven Insights: Detailed reporting helped identify improvement areas and popular trip add-ons.
  • Reduced Operating Costs: Eliminated the need to hire local full-time staff.
Rapid App Startup Scales from Concept to Launch in Record Time with On-Demand Developers
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Rapid App Startup Scales from Concept to Launch in Record Time with On-Demand Developers
  • Rapid App Startup Scales from Concept to Launch in Record Time with On-Demand Developers screenshot 1
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Information Technology

Access high-quality, niche talent within your budget, managed expertly through Smart Teams Accelerator. Unlock growth you didn't think possible on an SMB budget.

The Problems

  • InnovateNow was a tech startup with a brilliant app idea, but a limited in-house development team.
  • Time-to-market was critical, but hiring full-time engineers was costly and risked delays.
  • They needed specialized expertise for specific development challenges and database requirements.

The Solution
InnovateNow partnered with Smart Teams Accelerator to augment their team with flexible, on-demand talent:

  • UI/UX Designer: Optimized the app interface for seamless user experience.
  • Database Architect: Established a scalable, secure data management system.
  • Front-end and Back-end Developers: Collaborated to bring the app features to life.

The Result

  • Accelerated Launch: InnovateNow successfully launched their app 40% faster than projected.
  • Reduced Costs: Outsourcing saved significant overhead compared to expanding the in-house team.
  • Improved Quality: Dedicated QA engineers reduced bugs pre-launch, minimizing technical issues.
  • Scalable Support: Continued partnership for post-launch updates and feature expansions.
Digital Marketing Firm Achieves 50% Growth in Client Leads with Strategic Social Media Outsourcing
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Digital Marketing Firm Achieves 50% Growth in Client Leads with Strategic Social Media Outsourcing
  • Digital Marketing Firm Achieves 50% Growth in Client Leads with Strategic Social Media Outsourcing screenshot 1
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Information Technology

Access high-quality, niche talent within your budget, managed expertly through Smart Teams Accelerator. Unlock growth you didn't think possible on an SMB budget.

The Problems

  • The Content Collective was skilled at designing campaigns but needed stronger social media results.
  • They had excellent copywriters but designing the campaigns, scheduling and managing them required a lot of resource bandwidth
  • They lacked the funding to add additional resources to track in-depth analytics expertise to optimize their social strategy for lead generation. This created a growth bottleneck, and they were struggling to scale-up.

The Solution
 

The Content Collective partnered with Smart Teams Accelerator for data-driven social media solutions:

  • Social Media Strategist: Developed optimized content calendars across key platforms.
  • Community Management: Engaged proactively with the target audience for stronger bonds.
  • Analytics & Reporting: Provided deep insights into performance and emerging trends.

The Result

  • Surge in Lead Generation: Achieved a 50% increase in leads directly attributed to social.
  • Improved Brand Visibility: Follower growth across platforms, boosting brand awareness.
  • Data-Informed Adjustments: Analytics pinpointed successful tactics and opportunities for refinement.
  • Project Management: For less than half the budget, they were able to add a project manager that ensured timely delivery of projects increasing delivery efficiency by 45%
  • Freed-Up Resources: Allowed the agency to focus on their core design and campaign strengths.
Online Retailer Triples Conversion Rate with Outsourced Product Listing Optimization
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Online Retailer Triples Conversion Rate with Outsourced Product Listing Optimization
  • Online Retailer Triples Conversion Rate with Outsourced Product Listing Optimization screenshot 1
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Information Technology

Access high-quality, niche talent within your budget, managed expertly through Smart Teams Accelerator. Unlock growth you didn't think possible on an SMB budget.

The Problems

  • Trendy Threads, a growing online boutique, had inconsistent product listings.
  • Low search visibility and confusing descriptions were resulting in poor sales conversion.
  • The owner lacked the time and expertise to overhaul all product pages effectively.

The Solution


Trendy Threads partnered with Smart Teams Accelerator for targeted e-commerce optimization:

  • SEO-Driven Descriptions: Crafted compelling, keyword-rich product descriptions.
  • Invoicing & Billing: Streamlined processes for timely collections and improved cash flow.
  • Marketplace Expertise: Optimized listings for Amazon, Etsy, or other relevant platforms.

The Result

  • Boosted Conversion: Website conversion rate increased by 300%, leading to a surge in sales.
  • Improved Search Ranking: Listings appeared higher in searches, attracting more organic traffic.
  • Freed-Up Time: The owner saved hours each week, focusing on sourcing and marketing.
  • Streamlined Operations: Outsourcing eased inventory and order management tasks.
Architecture Firm Reduces Overhead Costs
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Architecture Firm Reduces Overhead Costs
  • Architecture Firm Reduces Overhead Costs screenshot 1
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Real Estate

Access high-quality, niche talent within your budget, managed expertly through Smart Teams Accelerator. Unlock growth you didn't think possible on an SMB budget.

The Problems

  • Harrison Designs, an award-winning architecture firm, struggled with complex project cost tracking.
  • Time-consuming accounting tasks held back management from focusing on design and client acquisition.
  • Limited real-time visibility into project budgets made accurate estimations challenging.

The Solution

Harrison Designs partnered with Smart Teams Outsourcing for tailored accounting support:

  • Job Costing & Tracking: Precise tracking of expenses against project budgets.
  • Invoicing & Billing: Streamlined processes for timely collections and improved cash flow.
  • Financial Reporting: Clear overviews of profitability per project and firm-wide metrics.

The Result

  • Reduced Overhead: Optimized resources and eliminated the need for a full-time accountant.
  • Freed-Up Resources: Time savings allowed the team to focus on creative work and client development.
  • Enhanced Project Management: Real-time insights helped identify and address budget variances early.
  • Improved Bidding Accuracy: Granular data supported precise estimations, minimizing overruns.

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