Kindly share your feedback on how Goodfirms has been doing so far in increasing your visibility among potential clients.
Goodfirms has become a one-stop destination for people to find the best services and solutions providers. Potential clients can filter out based on their preferences and criteria to get the best-suited vendor for their software requirements. It became a search engine for clients to search for services and solutions providers. So for us, being in niche services and solutions Goodfirms helps our clients to identify our work and reviews among our peers and decide to go with the best-suited ROR solution provider.
Please introduce your company and give a brief about your role within the organization.
Essencce Solusoft is a trusted Ruby on Rails development company with a team strength of 25 people. Our core expertise is in Full stack Ruby on Rails and Shopify Applications.
I am Founder and Technical Director at Essence Solusoft. I am responsible for maintaining top-notch technical outcomes for our clients putting client satisfaction at the top. Being Founder I manage all the aspects of the company to achieve the best possible growth and brand reputation.
What is the story behind starting this company?
Being a technical guy and my love for RoR has made me start this RoR-specific company. Working for more than 7 years for different companies as Team leader and Project Manager I always had a calling to start an organization working on ROR. So it’s an amalgamation of a Software Engineer and an Entrepreneur.
What are your company’s business model–in house team or third-party vendors/ outsourcing?
We are working for our client as their back-end Ruby on Rails partner. Our majority of business is providing dedicated developers on a contract basis to our clients. We are also working with product development companies for product consulting and product development. Our all resources are working in-house for our clients.
How does your company differentiate itself from the competition?
We are a niche company working on leading technology so we are well-versed in a technology for which our all team members have great love. As we are dealing with single technology so it would give us great confidence about our expertise, so being niche would be beneficial for us.
What industries do you generally cater to? Are your customers repetitive? If yes, what ratio of clients has been repetitive to you?
We generally deal with Real Estate, Ecommerce, Real Estate, Healthcare Industry, and our major clientele are from that industry.
We have successfully maintained a ratio of 91% of repetitive business from existing clients.
Please share some of the services that you offer for which clients approach you the most for?
- Dedicated RoR Resources
- Ruby Programming Services
- Redmine Customization
- Discourse customization
- Spree Commerce
- RubyGems Development
- Shopify App
What is your customer satisfaction rate according to you? What steps do you take to cater to your customer’s needs and requirements?
We generally consult them with their requirements and educate them about the potential outcome and what resources are required and how we will help them. This way we offer them a personalized approach and help them with their objectives.
We are proud to have over 100% satisfaction among our all of our clients.
What kind of support system do you offer to your clients for catering to their queries and issues?
We have SLA driven support system for our clients where customers can raise issues and can track their queries.
What kind of payment structure do you follow to bill your clients? Is it Pay per Feature, Fixed Cost, Pay per Milestone (could be in phases, months, versions etc.)
We have followed below billing structure for all the clients.
- Monthly billing for Dedicated Remote resources.
- Payment per milestone for all Fixed Cost Projects
- Bill for every 40 hours worked for Time and Material hiring
Do you take in projects which meet your basic budget requirement? If yes, what is the minimum requirement? If no, on what minimum budget you have worked for?
The minimum budget for the projects is 5000 USD.
What is the price range (min and max) of the projects that you catered to in 2022?
We have catered min: 6500 USD and Max: 48000 USD.
Where do you see your company in the next 10 years?
We are expanding our team and targeting at least 100 Headcounts by the next 5 years and also developing in-house SaaS products to generate consistent business flow.
We are also targeting developing our own 10 Shopify products every year to gain traction in the e-commerce industry and showcase our Shopify App expertise.
We have drafted 5 years, 7 years, and 10 years of goals and shared them with every individual because we believe that we all are one and dedicated to the single goal of growing together.
