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Customer Service Outsourcing Company Built for Your Business & Industry

EverHelp is a customer support company that focuses on driving business growth through customized outsourcing solutions. We build tailored support teams that integrate seamlessly into your workflows, reflect your brand voice, and adapt to your business goals.

Founded in 2021, EverHelp has grown into a trusted support partner for companies of all sizes, from early-stage startups to established enterprises. We've successfully delivered over 100 projects across five key industries: SaaS, eCommerce, Hospitality, Fintech, and Gaming and Entertainment. Our service offering is just as diverse, covering customer service, sales support, technical assistance, back-office operations, and tailored support solutions for startups.

With a global team of 500+ agents and coverage in 30+ languages, our customer service outsourcing company offers 24/7, omnichannel support that meets clients where they are, whether through email, chat, phone, or social media. Our flexible delivery model allows businesses to scale effortlessly, whether expanding into new markets or managing seasonal spikes in demand. By combining multilingual capabilities, round-the-clock availability, and seamless integration with your existing processes, EverHelp delivers support solutions developed according to your unique business needs.

Poland Poland
13 Krakowskie Przedmiescie, Warsaw, Warsaw 05077
+380636317071
< $25/hr
250 - 999
2021

Service Focus

Focus of BPO Services
  • Customer Service - 20%
  • Virtual Assistant - 20%
  • Technical Support - 10%
  • Back Office Services - 10%
  • Chat Services - 10%
  • Lead Generation - 10%
  • Email Support - 10%
  • Call Center Services - 10%

Industry Focus

  • E-commerce - 20%
  • Startups - 20%
  • Hospitality - 10%
  • Transportation & Logistics - 10%
  • Retail - 10%
  • Travel & Lifestyle - 10%
  • Social - 10%
  • Productivity - 10%

Review Analytics of EverHelp

5
Total Reviews
5.0/5
Overall Rating
5
Recent Reviews

What Users Say

EverHelp is a trusted partner for our support and back office needs.
Matt Kendall
Matt Kendall , Engineering Manager at Monzo Bank
EverHelp made our customer support faster, clearer, and easier to manage.
Juan Carlos Llorente Rodriguez
Juan Carlos Llorente Rodriguez , Chief Digital & Information Officer at Iberia Express
EverHelp made our customer support faster and easier
Laurent Uberti
Laurent Uberti , President CEO at Foundever
Exactly the BPO service provider we were looking for
Jonathan Roth
Jonathan Roth , Vice President at Portage Point Partners at Portage Point Partners
Everhelp made our hiring and scaling process easy, professional, and cost-efficient
Rod Williams
Rod Williams , Executive Co-Founder & CEO at MacWilco Entertainment

What Users Like The Most

  • What stood out the most was their professional and friendly agents. They communicated clearly with our customers and adapted to our workflows very quickly.
  • They are very attentive, always looking for the best solution to reach our goals. They kept close communication with us, requested feedback, and made quick adjustments whenever needed.
  • They are fast to learn, easy to work with, and adapt quickly whenever we change something in our processes.

What Users Like The Least

  • At the start, there were a few small adjustments needed for them to fully understand our local delivery rules, but after that everything worked smoothly.
  • We don’t have any negative notes. Their service was effective, flexible, and consistently met our needs
  • Nothing major so far sometimes we need to clarify small details, but they always take feedback well and adjust right away.

Detailed Reviews of EverHelp

5.0 5 Reviews
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Matt Kendall
Matt Kendall, Engineering Manager at Monzo Bank
Posted 5 months ago

EverHelp is a trusted partner for our support and back office needs.

We work as a digital bank, so all of our customer interactions happen online. The volume of support requests can get very high, especially around payments and account access. EverHelp helped us by handling chat, email, and ticket support, along with back office operations related to customer accounts. They picked up our processes quickly and needed little direction to get started. Their replies to customers are clear and professional, and their managers check in often to make sure everything runs well. Having them on board has made it easier for us to keep service levels high and give customers the quick responses they expect,

What was the project name that you have worked with EverHelp?

Great Customer Support & Back Office Outsourcing service

What service was provided as part of the project?

BPO Services

Describe your project in brief

As a digital bank, we don’t have branches, so all customer interactions happen online. We partnered with EverHelp to manage support through chat, email, and tickets, along with back office tasks connected to account operations. Their team helps us handle customer requests faster and keeps our processes running smoothly without adding extra pressure on our in-house staff.

What is it about the company that you appreciate the most?

They are fast to learn, easy to work with, and adapt quickly whenever we change something in our processes.

What was it about the company that you didn't like which they should do better?

Nothing major so far sometimes we need to clarify small details, but they always take feedback well and adjust right away.

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating

Project Detail

  • $50001 to $200000
  • Completed
  • Banking
Juan Carlos Llorente Rodriguez
Juan Carlos Llorente Rodriguez, Chief Digital & Information Officer at Iberia Express
Posted 5 months ago

EverHelp made our customer support faster, clearer, and easier to manage.

Working with EverHelp was a smooth and positive experience. Their agents quickly learned our systems and were able to handle phone, chat, and email inquiries just like part of our own team. They communicated clearly with our foreign customers, which improved satisfaction and reduced the pressure on our in-house staff. We also appreciated the new workflows they introduced, like better ticket categorization and reporting, which made our support much more efficient. Overall, they helped us deliver a better service while giving our logistics team more time to focus on operations.

What was the project name that you have worked with EverHelp?

Outsourced Customer Support for Iberia Express Logistics

What service was provided as part of the project?

BPO Services

Describe your project in brief

We hired EverHelp to manage our English-language customer support, since many of our clients are foreign citizens living in or moving to Portugal. Their team handled phone, live chat, and email inquiries, providing accurate information about tracking, pricing, and scheduling. They also supported us with call center services and helped improve our workflows with better ticket categorization and reporting. This allowed our in-house staff to focus more on logistics operations while customers received faster and clearer support.

What is it about the company that you appreciate the most?

What stood out the most was their professional and friendly agents. They communicated clearly with our customers and adapted to our workflows very quickly.

What was it about the company that you didn't like which they should do better?

At the start, there were a few small adjustments needed for them to fully understand our local delivery rules, but after that everything worked smoothly.

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating

Project Detail

  • $50001 to $200000
  • Completed
  • Transportation & Logistics
Laurent Uberti
Laurent Uberti, President CEO at Foundever
Posted 5 months ago

EverHelp made our customer support faster and easier

Our experience with EverHelp has been very positive. They helped us handle a high volume of customer emails and chats, making it easier to keep response times consistent. Their team quickly understood our processes, required little oversight, and delivered clear, professional replies. This has improved our ability to focus on core operations while still maintaining excellent service quality for our customers.

What was the project name that you have worked with EverHelp?

Customer Support Outsourcing for Foundever

What service was provided as part of the project?

BPO Services

Describe your project in brief

Everhelp provides our team with dedicated support for handling customer inquiries through email and chat. They also assist with general customer service tasks, which helps us maintain smooth communication with clients and their end-users. Their team quickly adapted to our workflows and showed a clear understanding of the type of service our clients expect. What we appreciate most is how fast they learned and how little back-and-forth was needed. They deliver clear, professional responses and their managers stay in close contact to ensure everything runs without issues. This has allowed us to focus more on strategy and operations while they handle the day-to-day support interactions.

What is it about the company that you appreciate the most?

They are fast learners, easy to work with, and very responsive. Their communication is clear, and their managers stay proactive in checking that everything runs smoothly.

What was it about the company that you didn't like which they should do better?

There isn’t much to dislike. At times we need to clarify small details, but they are always open to feedback and quick to adjust.

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating

Project Detail

  • $50001 to $200000
  • In Progress
  • Other Industries
Jonathan Roth
Jonathan Roth, Vice President at Portage Point Partners
Posted 5 months ago

Exactly the BPO service provider we were looking for

Working with EverHelp has been a smooth and professional experience. At Portage Point Partners, our work with clients requires constant communication, and as our projects grew, we needed extra support. EverHelp stepped in with their BPO services, focusing on customer service and call center support. Their team quickly sourced and trained agents who managed calls, emails, and social media inquiries, including night shifts. The agents were proactive, attentive, and integrated well with our team. Thanks to their support, our clients always received timely updates, and we could focus more on our advisory work without worrying about missed calls or delayed responses.

What was the project name that you have worked with EverHelp?

Customer Support Outsourcing for Portage Point Partners

What service was provided as part of the project?

BPO Services

Describe your project in brief

At Portage Point Partners, we often support clients through complex transitions, and as our workload grew, it became clear that we needed professional BPO services to strengthen our client communications. We engaged EverHelp to provide Customer Service and Call Center Services that could run 24/7.

They handled sourcing and training of agents who covered phone calls, email, and social media communication. Their team also supported us with night shift coverage, ensuring no client inquiries were left unanswered. This proactive support gave our clients the quick responses they needed, while allowing our internal team to stay focused on delivering advisory work.

Within just a few months, EverHelp’s BPO services made a big difference clients were receiving information in minutes, and we had confidence that all communication channels were managed professionally.

What is it about the company that you appreciate the most?

They are very attentive, always looking for the best solution to reach our goals. They kept close communication with us, requested feedback, and made quick adjustments whenever needed.

What was it about the company that you didn't like which they should do better?

We don’t have any negative notes. Their service was effective, flexible, and consistently met our needs

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating

Project Detail

  • $10001 to $50000
  • Completed
  • Business Services
Rod Williams
Rod Williams, Executive Co-Founder & CEO at MacWilco Entertainment
Posted 5 months ago

Everhelp made our hiring and scaling process easy, professional, and cost-efficient

Working with EverHelp has been a smooth and professional experience. They managed candidate sourcing, interviews, and onboarding, which allowed us to scale quickly without the heavy expense of hiring locally. Their HR and IT teams supported our new hire from day one, ensuring she was trained and performing at a high level much faster than we expected. The entire process was cost-efficient and gave us access to an unmatched talent pool. Communication was always proactive, and their white-glove approach exceeded my expectations. In over 30 years of entrepreneurship, I have rarely worked with a team this professional and responsive.

What was the project name that you have worked with EverHelp?

Back Office Outsourcing service for Booking Agency

What service was provided as part of the project?

BPO Services

Describe your project in brief

Everhelp supported our booking agency by providing back office outsourcing services that helped us streamline hiring and scale efficiently. They managed candidate sourcing, interviews, and onboarding, making it possible for us to expand our team without the heavy costs of local hiring. Their HR and IT support ensured our new hire was well-trained and performing at a high level quickly. This partnership has given us access to top talent while keeping our growth cost-efficient and sustainable.

What is it about the company that you appreciate the most?

Their unmatched talent pool, professionalism, and excellent communication throughout the process

What was it about the company that you didn't like which they should do better?

Nothing significant he process was smooth, and they always accommodated our needs on a customized basis

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating

Project Detail

  • $10001 to $50000
  • Completed
  • Art, Entertainment & Music