Fivewalls

CLIENT
Riot Games, founded in 2006, is renowned worldwide for its player-focused games, including the hugely popular League of Legends, which sparked the growth of esports globally. With an expanding portfolio including Teamfight Tactics, VALORANT, and the upcoming Arcane series, Riot continues to engage millions of players around the world.

Industry: GAMING / ESPORTS

Location: Global

Services Provided:

• SLACK BOT DEVELOPMENT
• SERVERLESS SOLUTIONS
• DATA COLLECTION & ANALYTICS

CHALLENGE
Slack channels at Riot sometimes became unproductive, with off-topic discussions and a lack of structured conversation flow. Additionally, many users hesitated to ask questions publicly due to fear of criticism, impacting community engagement.

The client needed a solution to encourage constructive dialogue, manage multiple threads effectively, and allow anonymous question submissions, while also gathering insightful analytics on user interactions.

SOLUTION
Our team developed a two-part system using Node.js and TypeScript:

1. A Slack bot, built with Bolt Slack SDK, to facilitate organized conversations by detaching questions into separate threads and enabling anonymity.
2. An analytics app integrated with Google Spreadsheets API to collect and present data in a user-friendly format.

To overcome API rate limits and server cold start delays, we implemented a serverless architecture on Firebase Functions with a scheduled helper function syncing data between Firestore and Google Sheets efficiently.

Key technical solutions included:

• Use of Firestore for persistent, scalable data storage
• Scheduled functions to batch-sync analytics and keep serverless functions warm
• Integration with Slack for seamless user experience

Technologies used:
JavaScript, Node.js, Express.js, Firestore, Slack API, Google Cloud Platform

RESULTS
The Slack bot introduced structure and clarity to Riot’s communication channels, turning them into dynamic discussion forums with threaded conversations. It empowered users to ask questions anonymously, reducing hesitation and boosting engagement.

Automated analytics capture detailed metrics including question counts, user locations, timestamps, anonymity preferences, and reaction tallies. This data, synced to Google Sheets, provides Riot with actionable insights to improve community management.

CLIENT
Dockflow is an innovative container tracking platform based in Antwerp, Belgium, home to a major international port. Designed to monitor temperature-controlled shipments globally, Dockflow aims to revolutionize logistics by building an open, automated system aligned with the Physical Internet concept — transforming traditional supply chains into dynamic, interconnected trade networks.

Industry: LOGISTICS / SUPPLY CHAIN

Location: Belgium / Global

Services Provided:

• SYSTEM ARCHITECTURE
• FULL-STACK DEVELOPMENT
• BLOCKCHAIN SECURITY
• API INTEGRATION

CHALLENGE
Dockflow needed a user-friendly yet robust web application to serve as an open digital backbone for data exchange across global trade networks. Following a pilot launch, the team refined their branding and customer needs, returning with new feature requirements such as enhanced temperature tracking and location sensor integration.

SOLUTION
Our team collaborated closely with Dockflow to:

1. Design and implement the project’s core architecture ensuring scalability and reliability
2. Accelerate development speed through agile practices, with four full-stack developers working in SCRUM sprints
3. Incorporate blockchain technology to secure sensitive logistics data
4. Integrate multiple third-party APIs for seamless data flow
5. Develop and deploy new features, including advanced cargo tracking, admin dashboard, real-time notifications via WebSockets, and file management
6. Conduct a successful three-month pilot with a partner logistics company to validate all features

Technologies Used:
Angular 9, Laravel, MySQL, Docker, Jenkins, Elasticsearch, Swagger, Redis, JavaScript, TypeScript, PHP

RESULTS
The partnership enabled Dockflow to rapidly evolve their platform and meet market demands. By establishing a solid architecture and leveraging blockchain for data security, Dockflow gained a competitive edge in global logistics. The solution streamlined shipment tracking and provided an intuitive interface for managing cargo status, leading to faster feature releases and improved customer satisfaction.

CLIENT
Nextup is a company specializing in integrating Atlassian tools with Slack to boost team productivity and communication. They identified a gap when they realized that a direct Jira integration with Slack was missing and decided to create a solution tailored to their own needs, which quickly attracted interest from other teams worldwide.

Industry: SAAS / PRODUCTIVITY TOOLS

Location: Global

Services Provided:

1. BOT ARCHITECTURE
2. FULL-STACK DEVELOPMENT (Node.js/React)
3. AGILE PROJECT MANAGEMENT

CHALLENGE
Nextup aimed to scale up development to support existing products and build innovative new Slack bots that simplify user interaction with Atlassian tools. They required flexible, intelligent bots capable of managing complex workflows while maintaining seamless user experience.

SOLUTION
We partnered closely with Nextup to design and implement the architecture of multiple Slack bots, including:

• Jira integration bot to link Slack and Jira seamlessly
• HelpDesk+ bot to improve workplace productivity
• Morgan+, a bot for meeting organization

In parallel, we developed a comprehensive administrative dashboard and integrated several third-party APIs to enhance functionality.

Our team followed an agile development process managed via Jira, ensuring rapid iterations and continuous delivery.

Technologies used:
React, Redux, Node.js, Express.js, MongoDB

RESULTS
The delivered chatbot suite and administrative tools enabled Nextup to expand their product offering effectively. We refactored existing code and built new features that ensured a smooth product launch and ongoing feature development.

The cooperation helped Nextup significantly reduce operational costs and accelerate time to market.