FlairsTech

Innovation - Talent - Excellence

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FlairsTech is an international IT and Software Services company with over 1000 employees in five (5) offices on three (3) continents supporting thousands of projects. Over 100 global organizations in North America, Europe, the Middle East, and Australia rely on us daily for our Software Development, BPO / Customer Operations, B2C and B2B Support Services, Customer Experience, and innovative Digital/ Business Solutions.


Software Development & Analytics
• Analysis & Product Management
• UI/UX Design
• Software Development
• Data Analytics & BI
• Testing & QA
• App Services

Customer Operations/ BPO (B2B Services)
• Accounting/Back Office
• Data Management
• App & Technical Support
• Customer Service
• Video & Animation

Customer Experience (B2C Services)
• Customer Service
• Technical Support
• Sales
• QA
• Forecasting
• Workforce Management & Scheduling

Business Solutions
• Microsoft 365
• Mobile Apps
• Portals & Intranet
• CMS & eCommerce Websites
• IT Services Desk
• Salesforce

Customer Success (B2B Services)
• Account Management
• Business Development & Marketing Support
• Contracts & Renewals

The company supports thousands of well-thought-out projects in North America, Europe, the Middle East, and Africa via certified software development experts to highly trained, accredited professionals who swiftly deliver according to requirements.

FlairsTech's continuous commitment to its values of excellence, talent, and innovation is backed by specialists from various backgrounds that ensure expectations are not only met, but exceeded and that satisfied customers always return for more - 95% already do.

Our Values

The values we hold as a company also resonate with each of us individually. They drive and guide us as we work together to deliver the IT and software services that enable our customers to succeed. They shape our culture and inspire us to go the extra mile constantly.

Innovation: We not only excel at performing required tasks but also  add creativity to all our projects. We enthusiastically deliver innovation.

Talent: It’s all about the people. We engage and develop the most dedicated talent. We persevere to deliver the highest outcomes. Integrity is the foundation we build on.

Excellence: We work hard to exceed expectations. We are responsive and flexible to help our customers achieve their business objectives.

Certifications

ISO 9001:2015
ISO 27001
Great Place To Work
< $25/hr
1,000 - 9,999
2010
Locations
Canada
7140 Rue Albert Einstein, Suite 100-06, Saint-Laurent, Quebec H4S 2C1
+1-514-535-0156
Egypt
6 Mohammed Bahaa Al-Din Al Ghouri, SmouhA, Alexandria, Alexandria Governorate ,
20225282524
Egypt
537 Cornish El Nile St., Maadi, Cairo, Cairo
+202-2528-2524
Poland
Konstruktorska 11, 02-673, Warsaw, Warsaw

Focus Areas

Service Focus

30%
20%
15%
15%
10%
10%
  • BPO Services
  • Software Development
  • Mobile App Development
  • Implementation Services
  • Testing Services

Client Focus

60%
30%
10%
  • Medium Business
  • Small Business
  • Large Business

Industry Focus

30%
20%
20%
15%
15%
  • Information Technology
  • Business Services
  • Other Industries

FlairsTech Clients & Portfolios

Testing Workflow Migration​
View Portfolio
Testing Workflow Migration​
  • Testing Workflow Migration​ screenshot 1
Not Disclosed
12 weeks
Information Technology

Testing Workflow Migration​

Global software giant, migrated to a new testing tool, and needed to migrate their workflows, FlairsTech: ​

  • Migrated over 500 workflows.​

  • Re-defined the requirements to suit the new platform.​

  • Automated part of the process to speed up the migration.​

Omnichannel Customer Service
View Portfolio
Omnichannel Customer Service
  • Omnichannel Customer Service screenshot 1
Not Disclosed
100 weeks
Travel & Lifestyle

Omnichannel Customer Service

Customer had an issue with their CSAT score. They tried multiple partners. However, FlairsTech: ​

  • Increased call quality- AI-enabled KMS​

  • Transparency – Realtime Dashboards​

  • Advanced Data-driven Workforce Management & Forecasting ​

  • Ongoing training delivered​

  • Bench resources​

Data to event-driven transformation​
View Portfolio
Data to event-driven transformation​
  • Data to event-driven transformation​ screenshot 1
Not Disclosed
12 weeks
Telecommunication

Data to event-driven transformation​

FlairsTech created a new platform that had powerful data presentation abilities combined with data analytics abilities that can predict decision-making based on real-time data and events computation. ​

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