Innovation - Talent - Excellence

FlairsTech is a global Technology-Driven Managed Services Provider built on Innovation, Talent, and Excellence. With over 1,000 experts across five offices in North America, Europe, and Africa we support a network of more than 100 partners worldwide.

Software Development & Analytics
• Software Development
• Application Maintenance and Mondernization
• Data Analytics & AI Dev
• PMO and Engineering

usiness Operations and Support Services
• Accounting and Back Office
• Technical Application Support
• Customer Success

Customer Experience
• Customer Experience Management
• Sales Support

Digital Solutions
• Digital Transformation Solutions
• IT Help Desk
• Platforms Development

The company supports thousands of well-thought-out projects in North America, Europe, the Middle East, and Africa via certified software development experts to highly trained, accredited professionals who swiftly deliver according to requirements.

Our Values

OWe operate with our values in mind.

Innovation: We infuse creativity in everything we do to drive innovation. 

Talent: It’s all about the people, and we build on integrity. 

Excellence: We stay flexible and take responsibility to deliver excellence.

Certifications/Compliance

ISO 9001:2015
ISO 27001
Great Place To Work
Canada Canada
7140 Rue Albert Einstein, Suite 100-06, Saint-Laurent, Quebec H4S 2C1
+1-514-535-0156
< $25/hr
1,000 - 9,999
2010

Service Focus

Focus of BPO Services
  • Customer Service - 20%
  • Payment Processing - 10%
  • Technical Support - 10%
  • Back Office Services - 20%
  • Chat Services - 20%
  • Call Center Services - 20%
Focus of Software Development
  • Java - 100%
Focus of Mobile App Development
  • iOS - iPhone - 50%
  • Android - 50%
Focus of Implementation Services
  • CRM Consulting - 10%
  • Salesforce Consulting - 10%
  • Microsoft Dynamics CRM Consulting - 10%
  • ERP Consulting - 10%
  • Microsoft Dynamics ERP Consulting - 10%
  • Office 365 Consulting - 10%
  • AWS Consulting - 20%
  • Azure Consulting - 20%
Focus of Testing Services
  • QA Testing - 100%
Focus of IT Services
  • Managed IT - 100%

Industry Focus

  • Information Technology - 30%
  • Business Services - 20%
  • Other Industries - 20%
  • Financial & Payments - 15%
  • Hospitality - 15%

Client Focus

60% Medium Business
30% Small Business
10% Large Business

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Client Portfolio of FlairsTech

Project Industry

  • Information Technology - 33.3%
  • Travel & Lifestyle - 33.3%
  • Telecommunication - 33.3%

Major Industry Focus

Information Technology

Project Cost

  • Not Disclosed - 100.0%

Common Project Cost

Not Disclosed

Project Timeline

  • 1 to 25 Weeks - 66.7%
  • 51 to 100 Weeks - 33.3%

Project Timeline

1 to 25 Weeks

Portfolios: 3

Testing Workflow Migration​

Testing Workflow Migration​

  • Testing Workflow Migration​ screenshot 1
Not Disclosed
12 weeks
Information Technology

Testing Workflow Migration​

Global software giant, migrated to a new testing tool, and needed to migrate their workflows, FlairsTech: ​

  • Migrated over 500 workflows.​

  • Re-defined the requirements to suit the new platform.​

  • Automated part of the process to speed up the migration.​

Omnichannel Customer Service

Omnichannel Customer Service

  • Omnichannel Customer Service screenshot 1
Not Disclosed
100 weeks
Travel & Lifestyle

Omnichannel Customer Service

Customer had an issue with their CSAT score. They tried multiple partners. However, FlairsTech: ​

  • Increased call quality- AI-enabled KMS​

  • Transparency – Realtime Dashboards​

  • Advanced Data-driven Workforce Management & Forecasting ​

  • Ongoing training delivered​

  • Bench resources​

Data to event-driven transformation​

Data to event-driven transformation​

  • Data to event-driven transformation​ screenshot 1
Not Disclosed
12 weeks
Telecommunication

Data to event-driven transformation​

FlairsTech created a new platform that had powerful data presentation abilities combined with data analytics abilities that can predict decision-making based on real-time data and events computation. ​