Manish Jain, Chief Marketing & Strategy Officer | CX and BPO Leader | Championing Tech-Driven Growth at CMO Needs
Posted 1 month ago
Fusion CX
1 Review
Verified
Multilingual Inbound and Outbound Call Center
Fusion CX is a global leader in customer experience (CX) transformation, offering end-to-end outsourcing solutions powered by a unique blend of human expertise and cutting-edge Gen-AI technologies. With over 10,000 employees across 40+ global centers, Fusion CX delivers multilingual support in more than 40 languages. The company specializes in customer service, sales, tech support, and back-office processes across industries like healthcare, BFSI, retail, utilities, and travel. Proprietary AI tools such as Arya (Agent Assist), MindVoice (AI voice bots), and MindSpeech (real-time accent harmonization) enhance agent performance, drive efficiency, and ensure empathetic, high-quality interactions. Fusion CX is committed to delivering measurable outcomes—boosting customer satisfaction, improving retention, and reducing operational costs.
United States
405 E 12450 South, Suite M ,
Draper,
Utah
84020
(866) 581-0038
< $25/hr
10000+
2004
Service Focus
Industry Focus
- Telecommunication - 20%
- Utilities - 20%
- Automotive - 10%
- Education - 10%
- Healthcare & Medical - 10%
- Retail - 10%
- Other Industries - 10%
- Transportation & Logistics - 5%
- Insurance - 5%
Client Focus
75% Small Business
15% Medium Business
10% Large Business
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