Go Wombat

Demco is a big equipment manufacturer in the US. It produces agricultural equipment, semi trailers, trailer components and RV towing products.

Go Wombat built a CRM system that improved the communication between the main company, dealers, and customers. The company already had an ERP system they used for internal business processes, but they had not adopted it for the interaction between dealers and customers.

Challenge

The Demco company sells its products via its dealer network. Most of the products are custom equipment created according to customers' requests. 

Demco was using outdated ERP software for communications with dealers. As a result, it was always a challenge with evaluating a product configuration, as it took a lot of time to find prices item by item for both the manufacturer and the dealer. 

Furthermore, there was an absence of an automatic system for handling warranty service requests, digital library of manuals, or technical documentation. 

Solution

The solution was to create a platform for Demco and dealers as a web application deployed in cloud services. This involved

creating a separated web application for the end customers to review their orders and warranty status as well as integrating a new CRM platform with the existing ERP system. 

To implement this project, the developers chose such technology stack: Python(Django) and Javascript(ReactJS). It allowed us to implement various groups of users and provide them with different access levels. In addition, our team used AWS cloud services to expedite the processing of a large number of dealer inquiries.

Result

We created a fast and stable CRM platform that connected Demco departments with a dealers’ network and end customers. CRM system is a web application deployed in AWS services. 

Currently, the system allows for detailed assessment of equipment configuration with an item list and prices in less than a minute. It gives a chance for dealers to be more flexible for clients and provide product estimations only for currently available items. In addition, Demco’s dealers can submit products for exchange or refund (also viewing the application status) through their account. 

The platform makes it possible to manage sales of your goods simultaneously on a few online marketplaces like eBay, Facebook, Etsy, etc. Users can edit, add, and change the number of items, as well as receive information about sold goods. All information is kept up-to-date on all added online markets in real-time.

Also, the platform has a unique system that allows receiving, reading, and replying to all incoming messages on one page without switching to other sites or messengers.

Сontrolling SMT component quality from the supply chain to the customer using AI algorithms. 

The goal of this project was to build a piece of software to support the automation of SMT component quality control from the supply chain to the customer, using AI algorithms. 

Go Wombat’s development team, in unison with the client’s developers, created trained neural networks using machine learning neurons to enable process optimisation. 

The teams trained these artificial neural networks to detect many aspects, including recognising components and their manufacturers and detecting defects, such as soldering issues. Thanks to this information, the electronic board factory can define a specific set of components as either counterfeit or low-quality, in order to be discarded automatically by the system. 

This enables factories to determine in advance whether they can use these components for manufacturing. So, the software solution fulfils two roles — scanning all parts installed on electronic boards and analysing reels before components go to production.

An SaaS solution designed for B2B tech startups that need to hire sales staff. The project aims to allow HR managers, recruitment experts, and similar professionals to send a unique link to sales job applicants, like a Google Doc link. The link contains a standardised assessment for the potential salespersons, meaning that all candidates receive the same assessment.

After clicking on the link, each candidate answers a series of questions and the score is calculated using a unique algorithm. Recruiters can see the overall test results, level of skills, and other indicators of every candidate. The results are also forwarded to the HR managers, so the software helps accelerate and automate the hiring process. As a result, when using The Right Five, companies have the ability to interview only the top 5 candidates for a selected position.

Built with guests and managers in mind, the hotel management system's fully-automated cloud- based content management system (CMS) provides hoteliers with relevant content and hassle-free features. 

The hotel management system gives guests the ability to request room service, report issues, verify their flight details, and complete other tasks without help. This lets hotel team members help guests whenever necessary and generate more revenue via multiple digital touchpoints such as in-room smart TV and a branded mobile app.

The hotel CMS allows Viggo to perfectly customise the guest user interface according to their hotel’s brand look and feel, ensuring optimal marketing opportunity. Guests can contact all hotel services via the hotel management system’s mobile application. 

Furthermore, the hotel management system smart TV app is a cloud-based solution. Its Android-powered interface presents hotel information, promotes local services, communicates via instant messaging, delivers high-speed internet, applications, IPTV, movies, and much more.

Hellasgården’s online booking system allows you to find the best day and time for your booking, plus it also gives you the ability to make an order in advance to avoid waiting to pick up your equipment.

The booking system helped reduce queues, improved the equipment delivery process, and ensured that the resort made as much revenue as possible through bookings. 

The rental management system (which operates like a specialised CRM system) allows customers to easily book equipment online, guaranteeing paid reservations for the company. Customers can access the rental system through both platforms, desktop and mobile. 

For employees, the rental system interface includes simple orders and time management features located right on the manager dashboard. The manager can add:

• Hours of operation

• Orders

• Equipment

All the information is split logically by tabs. The rental system allows monitoring of upcoming and ending orders, making the manager’s work easier. Go Wombat also added a key feature: the ability to create daily and monthly reports with accounting information.

GFK Norm focuses on understanding consumer behaviour and the steps that lead to a purchase decision, which led to the creation of Simstore. A proprietary virtual store environment, Simstore has the ability to predict the impact of marketing activities at the point of purchase based on solid shopping simulations. 

In short, Simstore provides quantitative shopper research that supports business decisions. Using new technology and cutting-edge research methods, GFK Norm seeks to understand the decision-making process.

Our task was to create a survey data processing and visualising system with a microservice structure. The project was aimed at receiving raw data provided by GFK Norm and creating a number of extensive Powerpoint presentations and Excel spreadsheets. These had to be editable and adjustable as the individuals working with this data would likely need to manipulate it. 

We parsed aggregated JSONs, aggregated raw JSONs, and then parsed aggregated JSONs in other microservices, created dataclasses, added metadata, created templates, and filled them with the data. 

It’s important to note that the developed system actively aggregates the data with the use of complex statistical analysis algorithms, thus separating random fluctuations and finding the most valid statistical differences each time.

WRIM and National Representation Weighters
Weighters are the first part of the system and they are used for counting the weight of each respondent based on their answers to other anchor questions.

Aggregator
This aggregates the raw data based on anchor questions and applies statistical techniques to understand correlations.

Powerpoint Creator
This creates a human-readable Powerpoint presentation based on results of the aggregator with graphs and tables added. It supports custom pptx templates and uses AWS storage to store as well as retrieve different templates

Excel Creator
This is another way of creating a human-readable output. This feature creates Excel tables that allow specialists to apply different data analysis techniques as required.

The oil well SCADA system is a сomplex platform that provides information for engineers about integrated electric submersible and surface pumping systems, with the goal of enhancing daily well production and total reservoir recovery.

What’s more, the oil well SCADA system provides a wide range of products and services to help enterprises meet ESP and HPS needs. This includes application engineering and equipment design, reliable engineering, equipment service and installation, equipment testing and repair, well testing, mobile test trailers, and cable spooling and repair, among others.

The SCADA system consists of these main components:

• Wells – visual representation of the data received from sensors

• Tickets/jobs – list of service tasks that need to be completed 

• Lookups/reports – a dashboard where managing companies and well managers create reports 

• Inbound board – a list of well parts flow, with part s/n, description, test status, price, disposition, and other details