GoContact

Empowering Operations

0.0 (0 Reviews)
About GoContact
GoContact is a company specialized in integrated Contact Center solutions (IPBX + Contact Center Software + Communications). It is positioned in the market with 2 premium products, developed by its softwarehouse, Contact Center platform and IPBX platform.
< $25/hr
50 - 249
2016
Portugal
GoContact
Empowering Operations
0.0 (0 Reviews)
Services

 

Contact Center Software, IPBX Software, Cloud, and Artificial Intelligence

Focus
Service Focus
Discussions
  • Business Services
  • Business Analysis
  • Dynamics 365 Business Central
3 Answers
Contact management systems are essential to keep your important pre-existing customer contacts from getting lost or misplaced in your business areas. Each contact is valuable and the need for connection can derive at any point in time. Hence, preserving them is quintessentially important.Businesses in the present time are largely focusing on delivering higher customer service and to support their purpose CRMs (Customer relationship management system) and CMS (Contact management system) are vital tools. With these systems, all the important data can be maintained in a single place at an affordable price. The purpose of the Contact Management System is to facilitate businesses in easily retrieving information that they may hold of any previous prospect. It increases the chance for personalization; such that behavior of each lead can be studied so that their preferences can be possibly met. CMS offers two-fold benefits to businesses, one by giving them the opportunity to sell their products and others by letting them build trust in their prospect with consistent support.Other noteworthy benefits of CMS are as mentioned:A centralized repository of customer data that can be accessed from any node of the business network.Easy to maintain customer information with regular updates to deliver a higher sense of customer satisfaction.Based on the behavior sales personnel can determine what and how to offer the products or services of the company.Re-targeting through emails, social media and moreOffering platforms for your customer so they can register their positive or negative feedback. Even the negative feedback gives companies a chance to address them over losing them without having to know, why?Since data is stored centrally, it diminishes the chances of duplication. Files remain up to date and sharing becomes handy.Allows tracking appointments and documentsCMS allows keeping a record of conversation such as message history so that potential leads can be determined.If the CMS is cloud-based, data can also be fetched on mobile devices or on systems out of business premises.The traditional contact management system suffered from limited capabilities that did not offer much apart from storing and retrieving data. However, the advancement evolved it to rather relationship management. Thus, Customer Relationship Management systems offer step ahead functionalities with integrated features of a CMS. In final words, we can say that a full automated cloud-based CRM can elevate sales management and conversions to another level.
Contact management systems are essential to keep your important pre-existing customer contacts from getting lost or misplaced in your business areas. Each contact is valuable and the need for connection can derive at any point in time. Hence, preserving them is quintessentially important.Businesses in the present time are largely focusing on delivering higher customer service and to support their purpose CRMs (Customer relationship management system) and CMS (Contact management system) are vital tools. With these systems, all the important data can be maintained in a single place at an affordable price. The purpose of the Contact Management System is to facilitate businesses in easily retrieving information that they may hold of any previous prospect. It increases the chance for personalization; such that behavior of each lead can be studied so that their preferences can be possibly met. CMS offers two-fold benefits to businesses, one by giving them the opportunity to sell their products and others by letting them build trust in their prospect with consistent support.Other noteworthy benefits of CMS are as mentioned:A centralized repository of customer data that can be accessed from any node of the business network.Easy to maintain customer information with regular updates to deliver a higher sense of customer satisfaction.Based on the behavior sales personnel can determine what and how to offer the products or services of the company.Re-targeting through emails, social media and moreOffering platforms for your customer so they can register their positive or negative feedback. Even the negative feedback gives companies a chance to address them over losing them without having to know, why?Since data is stored centrally, it diminishes the chances of duplication. Files remain up to date and sharing becomes handy.Allows tracking appointments and documentsCMS allows keeping a record of conversation such as message history so that potential leads can be determined.If the CMS is cloud-based, data can also be fetched on mobile devices or on systems out of business premises.The traditional contact management system suffered from limited capabilities that did not offer much apart from storing and retrieving data. However, the advancement evolved it to rather relationship management. Thus, Customer Relationship Management systems offer step ahead functionalities with integrated features of a CMS. In final words, we can say that a full automated cloud-based CRM can elevate sales management and conversions to another level.

Contact management systems are essential to keep your important pre-existing customer contacts from getting lost or misplaced in your business areas. Each contact is valuable and the need for connection can derive at any point in time. Hence, preserving them is quintessentially important.

Businesses in the present time are largely focusing on delivering higher customer service and to support their purpose CRMs (Customer relationship management system) and CMS (Contact management system) are vital tools. 

With these systems, all the important data can be maintained in a single place at an affordable price. The purpose of the Contact Management System is to facilitate businesses in easily retrieving information that they may hold of any previous prospect. 

It increases the chance for personalization; such that behavior of each lead can be studied so that their preferences can be possibly met. 

CMS offers two-fold benefits to businesses, one by giving them the opportunity to sell their products and others by letting them build trust in their prospect with consistent support.

Other noteworthy benefits of CMS are as mentioned:

  • A centralized repository of customer data that can be accessed from any node of the business network.
  • Easy to maintain customer information with regular updates to deliver a higher sense of customer satisfaction.
  • Based on the behavior sales personnel can determine what and how to offer the products or services of the company.
  • Re-targeting through emails, social media and more
  • Offering platforms for your customer so they can register their positive or negative feedback. Even the negative feedback gives companies a chance to address them over losing them without having to know, why?
  • Since data is stored centrally, it diminishes the chances of duplication. Files remain up to date and sharing becomes handy.
  • Allows tracking appointments and documents
  • CMS allows keeping a record of conversation such as message history so that potential leads can be determined.
  • If the CMS is cloud-based, data can also be fetched on mobile devices or on systems out of business premises.

The traditional contact management system suffered from limited capabilities that did not offer much apart from storing and retrieving data. However, the advancement evolved it to rather relationship management. Thus, Customer Relationship Management systems offer step ahead functionalities with integrated features of a CMS. 

In final words, we can say that a full automated cloud-based CRM can elevate sales management and conversions to another level.

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Contact information
pt
GoContact
Rua de Arroios, 26 -020, Lisbon, Lisbon 1150
Portugal
800456456