Helo.ai by VivaConnect

Helo.ai is an CPaaS (Communications Platform as a Service) company that helps enterprises reach, engage and convert customers across every channel that matters — SMS, WhatsApp Business API, RCS, Voicebot and Email — from a single unified platform.

Founded in 2001 and headquartered in Mumbai, Helo.ai (by VivaConnect) has spent 25 years building enterprise communication infrastructure from the ground up: in-house voice, SMS and email platforms, direct telco connectivity, and carrier-grade systems that today process 7.3 billion+ messages and voice calls monthly and deliver 22 billion+ messages annually at 99.99% uptime.

The product suite includes:

• Helo Broadcast — AI-powered campaign and journey orchestration across SMS, WhatsApp, RCS and Email, with AI optimisation for channel, timing and cost.
• Helo Convo — enterprise AI agents for chat and voice, deployable across 15+ channels in under five minutes from a single prompt, with a no-code builder, OneView unified inbox and 50+ language support.
• Helo Clarity — link management, QR, event tracking and attribution that connects every campaign touchpoint to a measurable business outcome.
• Helo Verify — OTP delivery, secure authentication and AI fraud prevention.
• Helo Inbound — centralised real-time management of inbound SMS, WhatsApp and email.
• Helo Hub — white-label CPaaS for telcos, ISPs and large enterprises, deployable on-premise or in the cloud.

Helo.ai also provides managed services: chatbot development, system integrations, campaign management, and end-to-end DLT/TRAI compliance with a 99% template approval rate.

Trusted by 3,000+ businesses across banking, financial services, insurance, utility, retail and e-commerce — including Kotak Mahindra Bank, HDFC Bank, Axis Bank, Bajaj Finserv, Aditya Birla Capital, Tata Power and Reliance Digital.

ISO 9001 and ISO 27001 certified. Google Partner and Meta Business Partner.