Hire Live Support Inc.

At Hire Live Support, we’ve been providing dedicated customer support solutions to FinancialDocs, a financial document management and processing company. Our collaboration focuses on delivering efficient, accurate, and client-centric assistance that helps maintain strong customer relationships and operational excellence.

As part of this ongoing project, our team manages multichannel support, including email, chat, and ticket handling, ensuring that every client inquiry is addressed promptly and professionally. We focus on maintaining high satisfaction levels through clear communication, issue resolution, and consistent follow-ups.

Key responsibilities include:

Handling customer inquiries, document requests, and technical support related to the FinancialDocs platform.
Providing accurate information on services, account updates, and document processing timelines.
Managing and updating tickets through CRM systems, ensuring no issue goes unresolved.
Coordinating closely with internal departments to escalate and resolve client concerns efficiently.
Offering proactive support to reduce response times and improve user experience.
Ensuring compliance with data privacy and confidentiality standards in every interaction.

Through this partnership, we continue to serve as a reliable extension of the FinancialDocs team, delivering long-term, high-quality support that enhances trust, transparency, and overall client satisfaction.

At Hire Live Support, we partnered with Goggles4u to design and develop a brand-focused, conversion-driven eCommerce website that reflects their identity as a trusted global eyewear brand.

Our goal was to create a digital experience that not only highlights Goggles4u’s extensive product range but also enhances user engagement, navigation, and overall shopping satisfaction. We focused on combining aesthetic design, performance optimization, and functionality to strengthen brand trust and boost sales.

Key elements of the project included:

Custom UI/UX design aligned with Goggles4u’s brand personality, ensuring a clean, modern, and visually appealing interface.
Mobile-first development guarantees fast load times and a smooth shopping experience across all devices.
Integration of secure payment gateways, customer reviews, and product filters for seamless browsing and checkout.
Development of personalized product recommendation modules to increase average order value.
Implementation of SEO best practices and performance analytics tools to enhance online visibility and track user behavior.
Ongoing maintenance and technical support to ensure reliability, uptime, and regular performance improvements.

The result was a visually cohesive, brand-centric website that communicates trust, simplifies the user journey, and reinforces Goggles4u’s mission of delivering affordable, high-quality eyewear globally.

We’ve partnered with LifeSupply.ca to deliver Multilingual Customer Service Solutions designed to enhance accessibility, efficiency, and overall customer satisfaction across their growing Canadian and international customer base.

Our team provides dedicated multilingual support agents fluent in English and French (with additional language coverage as needed) to ensure that customers receive accurate, culturally attuned, and empathetic assistance in their preferred language.

Key areas of responsibility include:

Managing email, phone, and live chat support in multiple languages.
Assisting customers with order tracking, returns, product information, and warranty inquiries.
Handling billing, account updates, and payment-related questions with professionalism and precision.
Providing real-time translation support for internal communication between English- and French-speaking clients.
Maintaining detailed customer logs and satisfaction reports to improve service quality and resolution times.
Collaborating closely with the LifeSupply.ca team to monitor SLAs, improve customer retention, and scale support coverage during high-demand periods.

Through this long-term partnership, our goal is to ensure that LifeSupply.ca customers receive quick, courteous, and multilingual assistance, reflecting the brand’s commitment to accessibility, care, and trust.

 

At Hire Live Support, we provide dedicated Customer Support Solutions tailored specifically for VPA Australia, ensuring every customer receives prompt, professional, and personalized assistance that reflects the brand’s commitment to quality and care.

Our goal is to deliver a long-term, reliable support system that not only resolves customer inquiries efficiently but also strengthens brand loyalty through consistent and meaningful interactions.

Key areas of support include:

Managing customer inquiries via email, live chat, and social media.
Assisting with orders, refunds, and exchanges in coordination with internal systems.
Providing accurate product information, usage guidance, and recommendations.
Handling customer feedback and escalation cases with empathy and professionalism.
Monitoring daily response quality, performance metrics, and turnaround times (TATs).
Maintaining weekly reporting and open communication with the client for transparency and service improvement.

Through this collaboration, our focus remains on creating a customer-first experience, one where every interaction enhances trust, satisfaction, and loyalty.

At Hire Live Support, we provide end-to-end Customer Experience & Support Solutions designed to help AmieNaturals deliver exceptional service at every customer touchpoint. Our focus is on building a long-term, scalable support system that enhances customer satisfaction, loyalty, and brand trust.

We’ve dedicated a trained support agent that works as an extension of AmieNaturals, handling day-to-day customer interactions with empathy, accuracy, and professionalism. From managing pre-sales inquiries and post-purchase assistance to addressing product concerns and feedback, our goal is to ensure every customer feels heard, valued, and supported.

Our support coverage includes:

• Multichannel support (Email, Live Chat, Social Media, and CRM-based systems).

• Order management and tracking assistance.

• Product information and refund/exchange processing.

• Proactive follow-ups for customer satisfaction.

• Escalation handling and reporting for complex cases.

• Daily and weekly performance monitoring to maintain response quality and SLAs.

By partnering with AmieNaturals, we aim to create a seamless customer experience journey, one that not only resolves issues efficiently but also strengthens brand loyalty through personalized care and consistent communication.

At Hire Live Support, we’ve been providing ongoing Website Management and Administrative support for Wakey Agency, ensuring their online presence runs seamlessly, stays optimized, and continues to deliver exceptional performance for their clients.

Our role covers complete end-to-end website management, from daily updates and technical maintenance to content optimization and backend administration. We act as an extension of the Wakey Agency team, handling both the strategic and operational aspects of their web platforms.


 

Key responsibilities include:

Website Maintenance & Updates: Regularly updating website content, plugins, and themes to ensure functionality, speed, and security.

Performance Optimization: Monitoring site performance, fixing errors, improving page load times, and ensuring mobile responsiveness across all devices.

Content & Media Management: Uploading new blog posts, portfolio items, service pages, and optimizing on-page SEO (meta tags, titles, keywords, etc.).

Technical Administration: Managing hosting dashboards, SSL certificates, DNS records, and coordinating with developers for advanced issues or integrations.

User Experience & Design Consistency: Maintaining brand alignment and ensuring smooth navigation and functionality throughout the site.

Reporting & Analytics: Using tools like Google Analytics and Search Console to monitor performance, track traffic, and provide monthly insights to the Wakey Agency team.

Wakey Agency approached Hire Live Support to completely revamp their existing website and enhance its overall user experience, performance, and design consistency. The client wanted a modern, high-converting website that better represented their creative brand and improved lead generation.

Our team took on the full revamp,  from redesigning layouts and improving navigation to optimizing the site for speed, responsiveness, and SEO. The goal was to transform their outdated interface into a visually appealing, mobile-friendly, and conversion-focused website.

 

Scope of Work:

• UI/UX Redesign: Created a clean, modern interface with a user-centric layout and improved visual hierarchy.

• Responsive Development: Ensured seamless performance across all devices — desktop, tablet, and mobile.

• Content Restructuring: Reorganized service pages, CTAs, and portfolio sections for better clarity and engagement.

• Speed Optimization: Improved page load times and overall website performance.

• SEO Setup: Implemented basic on-page SEO elements, including meta tags, alt text, and sitemap.

• Integration & Testing: Integrated contact forms, analytics, and marketing tools while ensuring all pages were fully tested for usability and performance.

Menioglobal partnered with Hire Live Support to enhance their daily operations and streamline backend tasks through dedicated Virtual Assistance. Our team provided a complete administrative and operational support solution tailored to their business processes, ensuring consistent productivity and smooth communication between departments.

Our virtual assistants handled a diverse range of tasks, including:

• Administrative Support: Managing calendars, scheduling meetings, and handling email communication.

• Data Entry & Research: Maintaining accurate business data, organizing spreadsheets, and conducting online market research.

• Customer Support: Responding to client inquiries via email and chat, ensuring quick resolutions and customer satisfaction.

• CRM Management: Updating and tracking client data, task progress, and performance reports in tools like Monday.com, HubSpot, and ClickUp.

• E-commerce Assistance: Product listings, order processing, and inventory coordination for online operations.

• Reporting & Documentation: Preparing weekly reports, tracking KPIs, and maintaining structured workflow documentation.

We supported Creately to provide dedicated virtual assistance support tailored to their business needs. Our team managed a range of back-office and customer-facing operations to help streamline their workflows and improve efficiency.

 

Key contributions included:

• Data Annotation Services: Accurately labeling and categorizing large datasets to support their AI and analytics initiatives.
• Back Office Outsourcing: Handling administrative tasks, scheduling, and document management to free up internal resources.
• Call Center Services: Managing inbound and outbound calls, ensuring exceptional customer communication and timely resolutions.
• Accounting Support: Assisting with bookkeeping, expense tracking, and financial data management.

By offering these comprehensive services, we allowed Menio Global to focus on its core operations while ensuring seamless day-to-day business support.

We provided SelectPrint with comprehensive virtual assistance and marketing support to streamline their operations and boost their online presence. Our team managed day-to-day back-office tasks, handled client communications, and supported their marketing efforts across multiple channels.
 

Key contributions included:
 

• Back Office Outsourcing: Organized data, managed documents, and updated internal records.
• Email Marketing: Created and scheduled campaigns to engage customers and generate leads.
• Social Media Management: Published consistent posts, monitored engagement, and grew brand visibility.
• Client Communication: Responded to inquiries and ensured smooth coordination between teams.

This collaboration allowed SelectPrint to focus on scaling their business while we managed the operational and marketing workload efficiently.