Marcel Isler
Posted on Mar 05, 2021
Not only the worst service experience ever but just FRAUD!
We wanted to promote our online courses with paid ads on Google, Facebook, and Linkedin.
We were looking for a professional but affordable company that can create and manage ad campaigns for us. We were looking at other reviews (also on Clutch) which was not a good idea, I may say completely wrong because we feel they are mostly FAKE.
We wanted to set up a clear ads strategy, let HTML Pro create and run our campaigns.
3 people from the vendor were involved.
The outcome was ZERO!
We've spent 2 months, paid 1,798 USD and our experience with HTML Pro was a nightmare.
It was not just a waste of time but a waste of money too. The only "achievements" within two months time were:
1. Setting up Basecamp as an online collaboration tool
2. Dozens of e-mails sent back and forward
3. Two short video calls
4. Reminding us to pay the bills, while we paid already
5. Two shocking cheap examples of how Ads could look like
6. Fixing one little bug in our Google Analytics account
Within 2 months' time, the HTML Pro Team was not able to set up our accounts on Facebook nor on Linkedin. No FB Pixel, No Linkedin Insight-Tag was installed nor working.
Within 2 months' time, and spending 1,800 USD, the vendor still didn't understand our corporate identity, nor our strategy, nor our needs, no nothing.
After two months we've stopped wasting our time and money. We've asked for a 50% refund because they didn't even achieve the first-month work promised. They refused it! We feel like we've been SCAMMED.
We were looking for a professional but affordable company that can create and manage ad campaigns for us. We were looking at other reviews (also on Clutch) which was not a good idea, I may say completely wrong because we feel they are mostly FAKE.
We wanted to set up a clear ads strategy, let HTML Pro create and run our campaigns.
3 people from the vendor were involved.
The outcome was ZERO!
We've spent 2 months, paid 1,798 USD and our experience with HTML Pro was a nightmare.
It was not just a waste of time but a waste of money too. The only "achievements" within two months time were:
1. Setting up Basecamp as an online collaboration tool
2. Dozens of e-mails sent back and forward
3. Two short video calls
4. Reminding us to pay the bills, while we paid already
5. Two shocking cheap examples of how Ads could look like
6. Fixing one little bug in our Google Analytics account
Within 2 months' time, the HTML Pro Team was not able to set up our accounts on Facebook nor on Linkedin. No FB Pixel, No Linkedin Insight-Tag was installed nor working.
Within 2 months' time, and spending 1,800 USD, the vendor still didn't understand our corporate identity, nor our strategy, nor our needs, no nothing.
After two months we've stopped wasting our time and money. We've asked for a 50% refund because they didn't even achieve the first-month work promised. They refused it! We feel like we've been SCAMMED.
What service was provided as part of the project?
Digital Marketing
What is it about the company that you appreciate the most?
Absolutely nothing
What was it about the company that you didn't like which they should do better?
Absolutely EVERYTHING
Rating Breakdown
- Quality
- Schedule & Timing
- Communication
- Overall Rating
Project Detail
- $10001 to $50000