Kindly share your feedback on how GoodFirms has been doing so far in increasing your visibility among potential clients.
GoodFirms has been a long-term aid to our company in establishing our presence on the online platform. IBR Infotech was able to gain credibility and acceptance through unique ideologies and experiences and build a strong customer relationship with retailers based on a partnership. After doing this for us, we were also able to establish ourselves as active participants in the community and develop a strong reputation. Our industry is extremely competitive, is still very much a work in progress, and we are constantly working towards it. Still, with partners like GoodFirms, we hope it will become the platform for us to build upon and grow every day. We are looking to develop a network of people working together to help us solve critical infrastructure challenges. Both my company and GoodFirms plan to help others and learn from our successes.
Please introduce your company and give a brief about your role within the organization.
IBR Infotech is a software development company that deals with all kinds of designing and development problems. We provide efficient solutions and services in web design, web development, e-commerce, and mobile application development with cutting-edge technology and programming languages. We have an interactive website where you can find out much more about us and end your search for a genuine software developing partner to support your business. With the objective of diversity and difference, we at IBR Infotech strive to deliver the best online services when it comes to discovering, reinventing, and re-establishing fresher and more creative IT solutions. Catering to prove ourselves every day and recycling feedback into a better version, our company is certainly one of the best in the bulk layer of software developers out there.
What is the story behind starting this company?
The story behind starting every software development company is simple, but its success is not. No one was expecting such an avalanche of new technology to overwhelm the market. The software industry has always been more tightly knit than the Internet, with a close-knit community and an almost religious devotion to the quality of its members' work. The Internet, however, also brought along a new set of competitors to the software industry. IBR Infotech is no different from the lot that started with a goal to stand out and sustain in the heavy competition with its exceptional and quality services over a huge domain of software development.
What are your company's business model–in house team or third party vendors/ outsourcing?
Our company's development team includes Hire Developers with PHP Developers, AngularJS Developers, Node JS Developers, and IOS Developers. The section of Hire Android developers consists of Flutter Developers, MERN Stack Development, Laravel Development, WordPress Developers, Machine Learning Experts, Data Scientists, React Native Developers, Mobile App Developers, MEAN Stack Developers, and Full Stack Development. The combination of the best talent is the reason for the credibility of our products. With many people working and contributing at different levels, we are able to maintain that balance in delivering multiple products even under strict time constraints. We also make sure to educate newcomers to the extent of our capability to reach their expectations and give them reasons to make us their choice for their software development needs.
How does your company differentiate itself from the competition?
Diversity is what makes us different from others. With many sticking to only a few specific domains of services, IBR Infotech maintains heterogeneity with solutions including Custom Software Development, E-learning and education, Point of Sale, Inventory Management, E-Commerce, SAAS based applications, Restaurant Management, ERP / CRM, and Project Management. With such huge variety, our company becomes a one-stop destination for various businesses. Staff augmentation is also an aspect we can brag about, knowing the effort that went into structuring the model of Hire developers and Hire Android developers. Our IT strategy and consultant’s main focus is on complete and dedicated Product Development with is also an added plus to our company's portfolio. We at IBR Infotech are not afraid to showcase our true feedback and customer satisfaction ratings which many others are sensitive to sharing, making it another x-factor for our company.
What industries do you generally cater to? Are your customers repetitive? If yes, what ratio of clients has been repetitive to you?
The clients have been diverse, ranging from Retail / Wholesale, Travel, Insurance, Logistics, Online Marketplace to Health Care, Fin-Tech, Entertainment, Education, Restaurant, and IT. We promise to give our best to our customers and deliver perfectly to their requirements while being dynamic to the user inputs all throughout the development process. The repetition ratio depends hugely on which industry has the most traffic on the online platform since catering to those in demand is both business-specific and customer-specific. The modern world is never fully satisfied, seeking more and more conform, quality and quality every day in every field of customer-related services with the advent of digital industrialization. Therefore, our cycle of hiring and repeating is not going to end anytime sooner. That said, we also are determined to be diverse in our provision as much as possible by keeping our options open all the time and getting excited each time we land an entirely new client at our doorstep.
Please share some of the services that you offer for which clients approach you the most for?
What is your customer satisfaction rate according to you? What steps do you take to cater to your customer's needs and requirements?
Feedback from various clients and our own employees can serve as a testament to our dedication and loyalty towards the customers and further maintaining good satisfaction rating among them. The route to gaining customer trust is bumpy for every business, and very few make it to the level where is there is a kind of belief in the voice that takes the company name for a particular requirement. I am proud to say that IBR Infotech is one of those names which is taken with a positive tone when it comes to serving the customers with utmost care and a sense of ownership. When a service provider treats its serving company as its own and carefully dedicates time to its prosperity in the most rightful sense, that when it results in a good service-client relationship and more and more possibilities to future association with the best. Leading a company and working in the field for more than seven years now, I am aware of the importance and significance of customer relations and pay attention to the same most of the time.
What kind of support system do you offer to your clients for catering to their queries and issues?
We have a good communication network that helps clients share information freely to avoid mistakes and misunderstandings with the association. We provide clear contact details on our official website for the one's having queries and issues with a guide for placing an enquiry with the 'Make an Enquiry' option available on the home page. We are also active on social media via Facebook, Linked In, Twitter and Google, where clients can follow and approach us regarding their projects, proposals and questions. Regular Email, Skype, and call details are also available under the Contact Us catalogue next to a dialogue for message placing with the subject. These options are pretty much everything required to build a good communication channel within the user interface and a follow up on the receiving end of it.
What kind of payment structure do you follow to bill your clients? Is it Pay per Feature, Fixed Cost, Pay per Milestone (could be in phases, months, versions etc.)
We accept payment through PayPal, Skrill, and MasterCard without any hassles. The structure of payment is dynamic, varying with the type of service we provide. The duration of the project we handle and the complexity of the variables involved also influences the work pay. It can be clocked daily, monthly, or project phase-wise, which can award the best for our efforts to deliver the product. The number of resources spent in the process and the technical viability of the requirements is yet other factors deciding the budget and ultimately the economic value of the particular service. As there are projects when expects from different teams work on a cross-functional project, the price plays a role in setting the limitations to a particular phase and the organic flow of events, including certain milestones according to the customer specifics leading to the final point.
Do you take in projects which meet your basic budget requirement? If yes, what is the minimum requirement? If no, on what minimum budget you have worked for?
The budget threshold is not fixed for our company. At the moment, the limit seems to appear as a figure, but there may be some occasions when the threshold is adjusted according to the conditions of the case. This is not just a question of a list of solutions that you can either buy or demand. In fact, as we have seen, vendors typically do the most to implement their solutions first and then seek external assistance. The budget requirements under such circumstances are complicated to set as a solid tag. The software vendor and the service provider should agree on the cost of the software, the service, and the hosting infrastructure. Therefore, we have to modify the budget request into something more like a technical one in order to achieve sufficient bandwidth for bargaining.
What is the price range (min and max) of the projects that you catered to in 2020?
2020 has been a difficult year due to the pandemic and the online platform rising to its pinnacle at an unbelievably fast pace. As the one contributing to the digital world, I appreciate the level of growth the industry has been showing in these tough times. But if I were to answer the questions related to the project pricing, we have a bit of speculation here, as the dealing is sensitive to various factors at both our and the client end. The number and frequency of the projects we get have definitely changed in the past few months. We had to adjust to the extremities of our environment to cater to our robust nature when it comes to adaptability. The nature of the projects that are being offered has also taken a turn which makes the fixation of the budget boundaries even more questionable. With these problems being common to most software developing companies, there is no definite answer for the economic viability of a project.
Where do you see your company in the next 10 years?
The future of every business is based on its vision and objections, setting the foundation for the entity. The aim should always be clear to follow that path set without deviating from the principle idea of the very nature of business. IBR Infotech is a software development company firmly aimed to design and develop innovative products for web and mobile platforms. Therefore, ten years from now, the company should be able to reach the top in the industry featuring it with a customer rating worth talking about and competing with. Also, as the leadership of the IBR Infotech, I would like to explore new genres of inspiration for my fellow workers to make the company a place of passion and synergy, producing great work.