ICS transformed our revenue cycle management, improving collections by 30% and reducing claim denial
What was the project name that you have worked with Info Hub Consultancy Services (ICS)?
Streamlining Revenue Cycle Management for Our Practice!
What service was provided as part of the project?
BPO Services
Describe your project in brief
Our hospital, Green Valley Medical Center, partnered with Info Hub Consultancy Services (ICS) to address challenges in managing our revenue cycle. The scope of the project included end-to-end medical billing, coding, claims processing, denial management, and credentialing services.
ICS provided us with their highly efficient FTE Model at just $7.5 per hour, ensuring we had a dedicated team exclusively working for our practice. Their certified coders and billers supported multiple specialties, helping us improve cash flow and reduce claim rejections. Additionally, their expertise in billing software like eClinicalWorks and Kareo ensured seamless integration with our systems.
What is it about the company that you appreciate the most?
What stood out most was ICS’s commitment to delivering measurable results. Their FTE Model, combined with certified professionals and advanced software expertise, ensured seamless operations, faster claim approvals, and improved collections. Their personalized service, 24/7 availability, and ability to adapt to our unique needs made them an indispensable partner for our practice. The affordability at $7.5/hour was the icing on the cake!
What was it about the company that you didn't like which they should do better?
Honestly, there was little to dislike about ICS’s services. However, during the initial setup phase, there was a slight learning curve in aligning their team with our internal processes. That said, they were quick to adapt and resolve any challenges, ensuring smooth operations from then on.
Rating Breakdown
- Quality
- Schedule & Timing
- Communication
- Overall Rating
Project Detail
- $10001 to $50000
- In Progress
- Healthcare & Medical