Instant Solution gave SneakersWalla.com 24/7 support, boosting efficiency and customer satisfaction.
The 24/7 call support allowed us to address customer inquiries, complaints, and order tracking promptly, building trust and satisfaction. Handling diverse customer concerns sharpened our problem-solving skills and strengthened our service delivery.
Social media marketing was a highlight, where we devised engaging campaigns and content strategies that not only increased online engagement but also boosted brand visibility. It was fulfilling to see our efforts contribute to their growing online presence.
What was the project name that you have worked with Instant Solution?
Back office support
What service was provided as part of the project?
BPO Services
Describe your project in brief
Instant Solution provided exceptional back-office support to SneakersWalla.com for one year, ensuring seamless operations and enhanced customer satisfaction. The team offered 24/7 call support, efficiently handling inquiries, complaints, and order tracking.
Social media marketing efforts boosted engagement and drove traffic through targeted campaigns and consistent content strategies. They also managed product listing, ensuring accurate descriptions, images, and timely updates for new arrivals and promotions.
Additionally, Instant Solution streamlined mail management, handling customer queries and communications promptly to enhance responsiveness.
This comprehensive support contributed to improved customer retention, increased online visibility, and operational efficiency, showcasing Instant Solution’s dedication to excellence.
What is it about the company that you appreciate the most?
What I liked the most about Instant Solution was their unwavering dedication to delivering exceptional service and their ability to operate seamlessly 24/7. Their professionalism and attention to detail stood out, whether it was managing call support, crafting effective social media strategies, or ensuring accurate product listings.
What was it about the company that you didn't like which they should do better?
While Instant Solution excelled in many areas, one aspect that could be improved was their occasional delays in implementing new strategies or updates during peak times. Although these instances were rare and often due to high workloads, addressing this would enhance their overall efficiency. Streamlining their process for adapting to sudden changes or last-minute requests could make their already excellent service even better.
Rating Breakdown
- Quality
- Schedule & Timing
- Communication
- Overall Rating
Project Detail
- $0 to $10000
- Completed
- E-commerce