Please introduce your company and give a brief about your role within the organization.
Intellectsoft is a custom software development and digital transformation boutique. We focus on business process automation in several verticals, including financial services, healthcare, and construction. We are also a technology enabler for companies ranging from early-stage start-ups to Fortune 500 enterprises. As the CEO and Board member, I’m responsible for implementing an ambitious growth strategy, services portfolio expansion, business development, and external relationships.
What is the story behind starting this company?
Intellectsoft was started 15 years ago as a service wing of a group working in the tech innovations space. Originally, the company was one of the pioneers in mobile development, including for large enterprise clients, famous brands, and even celebrities. This expertise led to starting of several product firms within the group. With time, we’ve built a strong expertise in a wider set of traditional and disruptive technologies, and crystalized services offerings and now being a partner of choice for complex application development and integration projects for companies from the US, the UK, Nordics, and APAC.
What are your company’s business model–in house team or third party vendors/ outsourcing?
We rely on our internal expertise, including consolidated in several Centers of Excellence. Due to years of selection, we’ve got exceptionally talented people on board and only need help from externals while dealing with niche technologies or other questions.
How does your company differentiate itself from the competition?
Getting things done. This is our motto. Despite all-natural challenges of any complex project, for example, dealing with a high degree of uncertainty in proof of concept or R&D project, having strict deadlines delivering a critical client-facing application for a large enterprise client, we will do anything to deliver in time and with high quality.
What industries do you generally cater to? Are your customers repetitive? If yes, what ratio of clients has been repetitive to you?
We operate in several key industries: healthcare, fintech, construction, e-commerce/retail, travel, and hospitality. However, our ability to quickly assess, structure, and enrich ideas and deliver upon a promise is in demand from firms from many other industries.
Our partnership with our clients spans many years. In the very early days of Intellectsoft, we were dealing primarily with short-term projects aiming at the delivery of B2B/B2C mobile apps, which often means a relatively short engagement lifecycle. Currently, literally, all of our engagements are multi-year and cover long-term transformation programmes, strategic co-innovation, and close integration of our teams with clients.
Please share some of the services that you offer for which clients approach you the most for?
Our services portfolio is actively developing to accommodate constantly changing demand from the market. We are working closely with leading analyst firms and market experts to make sure we have an optimal “service-market fit”. Key groups of our services are turn-key projects, engineering at scale, digital consulting, and technology services. The fastest growing specific services for us are: Data and Reporting, Discovery Projects, Cloud and DevOps Services, and Dedicated Teams.
What is your customer satisfaction rate according to you? What steps do you take to cater to your customer’s needs and requirements?
Our clients is our best business development channel we have. If they are happy with us – they will bring to us more opportunities from inside their organizations and their networks.We are closely monitoring satisfaction through regular in-person meetings, cadence calls, and steering committees, also we survey clients regularly and carefully analyze their feedback, looking for improvement opportunities. We have professional account management and delivery leadership team, that has decades of experience working for leading global firms. They are doing a great job satisfying clients, aligning stakeholders and teams at both ends to achieve more together, shaping expectations, and keeping our high standards of optimal time-to-value. All this is appreciated by our clients.
What kind of support system do you offer to your clients for catering to their queries and issues?
The best support system is staying in close contact with your peers at all levels all the time. Our clients, regardless of the size of their engagement with us, perfectly know that executive leadership, delivery and account management, project and team leaders are always at their service and ready to help. While delivery methodologies and associated tools might differ from account to account, as they are tuned to the client’s needs, requirements, and operating model, the rule of being available works across the entire client portfolio to make sure we hear our clients and do our best to support them.
What kind of payment structure do you follow to bill your clients? Is it Pay per Feature, Fixed Cost, Pay per Milestone (could be in phases, months, versions etc.)
We have all that as our clients have different needs. We are generally flexible and ready to provide quality services upon the whole multitude of pricing models and payment schedules. There is no "one size fits all" in dealing with different companies, corporate requirements, and project goals. As we operate a wide range of models, starting from resource- and capacity-oriented, to more sophisticated output-based, we are flexible enough to accommodate the requests of our clients.
Do you take in projects which meet your basic budget requirement? If yes, what is the minimum requirement? If no, on what minimum budget you have worked for?
Generally, it is not about a specific amount, but rather a cost/value, having sufficient resources allocated to achieve what is required, and the perspective of a long-term collaboration. As we work with start-ups, SMEs, and large enterprises on PoCs and also take relatively short consulting assignments (such as digital roadmap or discovery projects), the check might start from tens of thousands of USD. What is important, is that we create value for our clients, learn how to work together, and transform this short engagement into a mutually-beneficial relationship. In a long run, we work to achieve efficiency gain as we grow with our clients and are happy to share this efficiency with them.
What is the price range (min and max) of the projects that you catered to in 2021?
Min was nearly 50,000 USD, largest –1,5M USD.
Where do you see your company in the next 10 years?
We have a strategy to multiply our revenues 10 times within 5 years. Given market conditions and the maturity of an IT services sector, this is only achievable as a combination of organic and inorganic growth. We are working to gain a critical mass of vertical expertise in different industries to expand industry solutions offerings, including through acquisitions. We will keep working with the best tech talents from all key markets to make sure we are always capable of providing top-notch engineering services and remain a partner of choice for innovative firms from different geographies.