Intellectsoft

A custom-built CRM platform for a client in the dental industry from the United Kingdom. Designed to enhance clinic-dentist-patient interaction and ensure safe and efficient data management. 

CHALLENGE

Our team had to develop a user-friendly web and mobile platform with a set of features that would be helpful for:

• Clinics to administrate their staff and process required data (create profiles for new administrators and dentists, set their roles and level of access, and collect patients’ statistics); 

• Dentists to manage communication with their patients and clinic administrators, streamline dentist examinations, and more;

• Patients to manage appointments (schedule, reschedule, cancel visits), and receive reminders and notifications.

The project had a tight deadline and had to be done from scratch.

SOLUTION

Intellectsoft met all project requirements and delivered a ready-to-market product in nine months. Our feature-rich platform allows all users to perform the specified scope of tasks and actions via intuitive and responsive UI. 

The admin panel provides clinic administrators and doctors with access to the menu, where they can efficiently, conveniently, and safely manage patient data and communicate with each other. A dentist examination streamline option is also available.

The patient interface user panel allows users to check notifications, reminders, and requests in their profiles, and organize their appointments.

IMPACT

Our team built a comprehensive white-label CRM platform for the dental industry that optimizes the interaction between clinics, dentists, and patients. 10 clinics already recognize the platform as an efficient staff and patient management tool. Collected feedback shows a 20% cost reduction under the CRM system, decreasing administrators’ time per patient. Also, the solution increased dentists’ revenue by an average of 8% due to an optimized schedule arrangement and streamlined options.

With such a huge range of options, the quantity of products required a highly complex Request-for-Quotation (RFQ) when it came to understanding how best to identify the unique solution to each customer’s need. This complexity resulted in a delay in equipment delivery time. The client needed to simplify the estimation process to help reduce the lead-in time required before delivery.

Intellectsoft worked with the client all the way through the concept-to-design phase of the project. In talking with the client, Intellectsoft listened closely to their needs and developed an application for iOS tablets.

This app came in the form of an employee-facing questionnaire which can be used on iPads, carried by sales representatives in the field and at trade shows. The simplified questionnaire gathers all of the client’s requirements, then generates and emails an RFQ directly to SHI headquarters. The app helps the customer select the right plastic injection molding forming machine from a variety of different machines manufactured by Sumitomo SHI Demag.

The app is used by the SHI sales team and partners of SHI. A list of questions narrows down the eligible machines until the correct match is found based on price and capacity.

Intellectsoft’s app has the capacity to improve the interactions between sales representatives and the customer by reducing the complexity of the questionnaire and the time it takes to complete it. The ability to directly email the client’s head office means that office staff will gain a better understanding of the client’s needs. The requirements also arrive in a faster, more accurate email generated by the app. The immediate email delivery of the RFQ will give the client the ability to deliver injection molding machines with reduced lead-in time.

Holmenkollen turned to Intellectsoft to build an event app with essential features — in a month. The app needed to provide all the event-related information to the guests and help them navigate the location, in a comfortable experience without printed materials.

Using our approach that combines custom software development and a low-code mobile app platform, Intellectsoft created an app with comprehensive News, Schedule, and Results sections, a vivid map and uncluttered FAQ section — all in a clean and appealing design.

We delivered the app before the one-month deadline, and it became a handy digital brochure that allowed the guests that came from all around the world to comfortably enjoy the festival without the need to consult printouts.

A Nordic leading event service provider requested additional programmers to complete their team and develop new functionalities for their event portal. Taking into account that their 10-year old model built in .NET was already outdated, Intellectsoft professionals needed to migrate the platform to Angular and bring the innovations to life.

After a series of productive workshops we conducted in Norway, the event portal sparkled with new functionality and improved UX. The solution we assisted in building was software for organizing registrations and payments as well as evaluating participants' feedback. Our team also worked on simplifying a new event set up for organizers and registration page model.

Intellectsoft managed to improve UX and reshape some of the integral system functionalities. In addition, we reduced the number of steps for organizers to set up their events. From now on, they can create their accounts with Deltager AS and arrange events. Now, all the processes are much more simple and streamlined.

The most popular and renowned international beverage brand with a 250-year history of producing stout beer was looking for ways to enhance brand loyalty and deepen customer relationships. Therefore, they chose Intellectsoft as a trusted partner to create a marketing communication tool that will enable streamlined marketing data collection to strengthen the relationship of the customers with the brand. For customers, this solution would offer interactive marketing messages to entertain and educate them.

After defining the most engaging mobile strategy for Guinness, Intellectsoft built a multilingual native iOS app localized into 6 languages and containing mini-games and quizzes related to the brand’s history. On top of the entertainment value of this application, it also motivated customers to share their drinking preferences and generate valuable market insight. The solution developed by Intellectsoft boosted brand loyalty and helped the company to improve better personal connections with their customers by collecting and implementing priceless marketing data.

Swedish insurance market giant that offers a wide range of health insurance services to companies while assisting them to succeed with their health & work environment strategies. The client was looking for a reliable and long-lasting partnership to perform digital transformation. EuroAccident wanted to strengthen their customer & partner relationship, boost operational efficiency by introducing a self-service automated mobile app that would be integrated into their existing IT infrastructure. 

While closely collaborating with the client, Intellectsoft’s team developed a scalable and highly secure application that enables users to manage all the insurance cycle steps with ease — from booking appointments to children's insurance management. The app was integrated with the doctor booking service and safe banking account authorization system to facilitate the processes. The solution created resulted in improved client experience and satisfaction, higher loyalty, and improved operational efficiency.

Jaguar Land Rover is the top worldwide car manufacturer that always strives for growth and improved customer satisfaction. The client turned to Intellectsoft with the request to build a multilingual mobile app that will enable JLR’s representatives to overcome language barriers and ensure clear and effortless communication with their clients. 

After months of successful collaboration, we created an iPad application that has a sleek and intuitive interface and covers all language company requirements as it supports 16 languages. Users can seamlessly conduct up to 5 simultaneous conference calls and communicate freely with the participants in their native language with a fast speech-to-text conference call translator.

As a result, our app enabled easy and quality communication for representatives of different language groups all over the world which improved employee productivity and operational effectiveness, as well as boosted customer satisfaction.

Ernst & Young is a renowned international provider of assurance, tax, consulting, and advisory services that aim at driving smarter investment decisions. They chose Intellectsoft as their trusted partner to develop a solution based on their specific requirements. E&Y was looking to boost its reputation through a consistent stream of expert opinions and education for financial professionals. 

Intellectsoft built a mobile solution “Forecasts in Focus” which was designed to bring value to end users. Our specialists applied the most inventive development techniques to enable E&Y editors to use the CMS and easily upload content, images, and other media elements directly into the app. Moreover, users got a chance to personalize their interfaces with webcasts, industry-specific reports, and geolocated updates. As a result, our application significantly improved the trustworthiness of E&Y as well as the reduced time needed for editors to manage content and create their brand voice.

One of the largest civil engineering and construction companies in Norway turned to Intellectsoft for the digital transformation of their legacy ERP solution with segmented data and outdated functionality. The client requested a single software platform to simplify project management across all company departments, improve partner management, as well as facilitate truck and asset management. 

Intellectsoft created 3 interconnected solutions on a single platform that include a labor management portal with scheduling and real-time reporting; a streamlined project management system with a convenient application for on-site inspectors; as well as a mobile solution for truck drivers that facilitates asset delivery and management. The solution we built had a tremendous impact on their business processes and operations as they became more simple, more efficient, and more straightforward.

Intellectsoft developed the custom Android mobile application that combines the processes involved in finding a modular home into one easy-to-use system. 

A search function, adjustable filters, and an interactive map allow users to find homes that meet their specifications, while property details and homeowner contact information give them the opportunity to learn more about it. If users of the app are interested in a property but not yet finished with their search, they can use the “Favorites” feature to save properties to a shortlist to be viewed later.

A renowned international motorcycle brand Harley-Davidson has collaborated with Intellectsoft to build a mobile app to improve their engagement and offer an inconvenient way to connect with their devotees. The client requested a mobile app that would simplify the lead conversion process during the biking events as well as securely capture customer data.

After a thorough analysis of client’s requirements, Intellectsoft built an iPad application that allowed Harley-Davidson to seamlessly sign prospective clients up for their newsletters, test rides, and much more. The integration of the SSL protocol ensured the safe handling of all data. In addition, the app syncs all customer insights with the company’s CRM database.

As a result of our partnership, the application Intellectsoft created enabled Harley-Davidson not just to streamline the event staging process and boost customer intelligence, but also significantly reduce their marketing expenses and improve the customer experience.

Intellectsoft built and launched a new iOS and Android application, which pairs with two different Bluetooth 4.0 BLE devices. The new software uses personalized reports and gamification to encourage users to continue exceeding their own standards in the pool.

Swimmers can set their own goals, view detailed reports of their workouts, synchronize their data on the web, and automatically record their swimming statistics.

Intellectsoft developed a custom Android and iOS mobile application for Shell’s Robert Training Center to make scheduling and attending classes and events, navigating the campus and more for the 20 acre campus easier and safer for students, contactors, instructors and visitors.

Eurostar serves 10.5 million passengers annually and has over 8,000 transactions going through its website daily. Company required a web and mobile application to automate its business-critical ERP processes and enable further convenience for their customers.

Intellectsoft developed an employee-facing cloud solution for web and iOS named Eurostar iTM. Train managers now have a single tool at their fingertips to let them manage a range of functions - everything from responding to possible issues during the journey like jammed doors or malfunctioning seats to enabling train managers to book taxis upon customers’ request.

Importantly, the solution allows managers to easily track and gather the data required to generate end-of-journey reports - populating it with data such as the number of on-board passengers and real departure/arrival times.

Cirruspath is a cross-platform SaaS company specializing in apps that integrate Salesforce CRM tools with email. Intellectsoft created a full-featured mobile email client with built-in, advanced CRM functionality. The app was entirely native with communication to the Cirrus Salesforce-integrated platform via a private API.

With the new mobile version of Cirrus Insight, Salesforce users were able to view, add, edit, and update Salesforce from anywhere using their iOS device. The tool has proved indispensable to sales teams for the generation and management of new leads and contacts. As a result, the Cirrus Insight mobile app is now the highest rated app for integrating Salesforce with a user’s email inbox.