IntelligentBee

Where Human Empathy Meets AI Precision

At IntelligentBee, we believe Support should be both human and high-performing.

We deliver Human-First, AI-Enhanced Customer & Technical Support solutions for growing Tech, SaaS and E-commerce companies worldwide. Our pay-by-interaction modeloffers limitless scalability without unnecessary headcount, so you can grow efficiently and sustainably.

By combining AI-powered speed and accuracy with human empathy and trust, we create experiences that retain customers and build lasting loyalty.

Every conversation we handle turns into actionable insights, giving you the data and clarity to make smarter, faster business decisions.

Rooted in empathy, transparency, and innovation, we’re not just your service provider, we’re your growth partner.

Our services:

• Customer Support

  • Multichannel Customer Support (Email, Chat, Voice, Social, In-App)
  • Onboarding & Account Activation
  • Billing, Subscription & Account Assistance
  • Order Management & Returns (for E-commerce clients)
  • Retention & Loyalty Program Support
  • Escalation & Complaint Resolution
  • Multilingual Support (EN, ES, FR, etc.)
  • 24/7 / Follow-the-Sun Coverage
  • CSAT & NPS Tracking and Feedback Reporting
• Custom AI Development

• Technical Support

  • Tier 1–3 Technical Assistance
  • API, SDK, and Integration Support
  • Software & Hardware Troubleshooting
  • Bug Reproduction & Escalation to Engineering
  • Knowledge Base & FAQ Creation / Maintenance
  • QA Feedback Loop for Product Teams
  • Device Configuration & Testing Support
  • SLA Monitoring & Performance Reporting

• IT Service Desk

  • IT Helpdesk & Ticket Management
  • Incident Response & Resolution
  • User Account & Access Management
  • Cloud Application & SaaS Tool Support
  • Remote Setup & Configuration Assistance
  • Network Diagnostics & System Monitoring
  • Asset & License Management
  • ISO/GDPR-Aligned Security & Compliance Support

• Community Management

• Back-Office Support

 💬 Let’s start turning your conversations into growth.