Adam C., Support Lead at Agent Inbox
Posted on Nov 20, 2019
JetThoughts LLC
1 Review
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JetThoughts LLC
Streamline software development, accelerate delivery, and achieve your product vision correctly with access to turnkey engineering resources & world-class technical talent.
Our processes have been developed with more than 15 years of engineering research & best practices to help ensure smooth delivery timelines and high-performing software.
From technical strategy and innovation to talent acquisition and software development, JetThoughts has a proven track record of delivering positive technology outcomes in various situations.
Whether you’re a startup building new products or an established business upgrading existing systems, JetThoughts can help empower ideas, products, and teams at any stage.
Our Approach:
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Test-Driven Development (TDD)
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Lean, Agile, & Iterative Processes
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Designed for Continuous Improvement
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Process Transparency & Visibility
Our Successful Outcomes:
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Average Client Relationship: 5+ Years
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Average Developer Experience: 8+ Years
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Average Developer Turnover: 4+ Years
WHY JETTHOUGHTS?
1) We Prioritize You - We only work with a few clients at a time, drastically improving alignment, increasing work quality, and creating better long-term relationships.
2) We Are More Adaptable—Whether it’s pre-revenue, seed stage, or post-funding, our team has tremendous experience helping startups thrive.
3) We Deliver Reliable Results—We provide the structure, strategy, and technical oversight needed to consistently deliver results on time and optimize product performance.
4) We Simplify and optimize Costs. We provide turnkey solutions that are designed to be faster, cheaper, and easier to manage than leading alternatives.
OUR CORE SERVICES
Service 1: Fractional & Part-Time CTOs
Service 2: Fractional & Part-Time Product Owner
Service 3: Fully Managed App & Web Development
Service 4: Fully Managed Outsourced Staffing
Service 6: Application QA & Testing Automation
United States
340 S Lemon Ave #7503,
Walnut,
California
91789
+17542169568
Ukraine
Olhy Kobylianskoi st., 100,
Lviv,
Lviv
79007
+380634187747
$50 - $99/hr
10 - 49
2008
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Executive Interview of JetThoughts LLC
Paul Keen
Co-Founder & Fractional CTO Consultant
Please provide your feedback on how GoodFirms has contributed to increasing your visibility among potential clients.
So far, we are still looking for leads from GoodFirms. But we got some visitors to our site.
Please introduce your company and describe your role within the organization.
I lead JetThoughts, which provides outstaffing services primarily for small businesses in North America. We also offer services to startups and product companies in the U.S. and Canada. Our core service involves helping businesses scale by providing them with skilled professionals, whether developers, marketing specialists, or other support staff, depending on their needs.
I serve as the CTO and fractional CTO consultant. My role involves analyzing client needs, setting up workflows, and optimizing processes to ensure smooth product releases and overall business operations. Additionally, I manage client relationships, provide strategic advice, and help them set up efficient sales and marketing channels to drive growth.
I serve as the CTO and fractional CTO consultant. My role involves analyzing client needs, setting up workflows, and optimizing processes to ensure smooth product releases and overall business operations. Additionally, I manage client relationships, provide strategic advice, and help them set up efficient sales and marketing channels to drive growth.
What inspired the founding of your company, and what is the story behind its inception?
The inspiration behind founding my company came from a desire to make delivery processes more efficient and straightforward than what was typically offered in the market. I noticed that many companies were overcomplicating their services, which resulted in unnecessary delays and inefficiencies. My goal was to streamline operations, reduce complexity, and provide a more transparent and reliable service for clients, ultimately helping them achieve their business goals faster and more efficiently. This vision shaped the company's foundation and drove our approach to every project.
What are the core values and principles that drive your company's culture, and how do you ensure alignment with these values across your team?
JetThoughts is built on four core values: Transparency, Simplicity, Trust, and People.
- Transparency: We believe in open communication and clarity in everything we do, from client interactions to internal processes. This fosters strong relationships based on honesty.
- Simplicity: We aim to simplify complex problems and create streamlined solutions that help our clients and team operate more efficiently.
- Trust: Trust is at the heart of all our relationships. We invest time and effort into building trust with our clients, partners, and within our team.
- People: We recognize that people are our most valuable asset. We prioritize their development and well-being and ensure they have the tools to succeed.
Regular check-ins, open feedback loops, and a strong emphasis on collaborative work culture help maintain this alignment across the entire team.
Can you highlight some of the key achievements or milestones your company has accomplished since its inception?
We built 3 R&D in Ukraine with onboarded processes for scaling and growing for US startups.
One of the challenging cases:
One of the challenging cases:
One of our standout achievements has been our work with X (one of our clients), where we successfully helped them address critical challenges in their delivery process. The client tried to fix the issues with development for several years and changed multiple vendors.
We were hired to help. Legacy code and the often-changing vendors increased the complexity of the development, which is why all vendors failed.
We fixed their delivery issues in 6 months, and after this success, we were asked to build an R&D office and scale an in-house team. In the next 6 months, we scaled the team 5 times. Today, R&D is growing.
Could you explain your company's business model? Do you primarily operate with an in-house team or utilize third-party vendors/outsourcing?
Our company operates with an in-house team, allowing us to control quality, communication, and project outcomes. This dedicated team handles all strategic consulting and core operations internally. Keeping these functions in-house ensures that our services align closely with our company values of transparency, simplicity, trust, and a focus on people. Our team’s expertise allows us to provide high-quality, tailored solutions that meet each client's unique needs.
In addition to our core in-house operations, we offer a marketplace for pre-vetted freelancers as a side service. This allows our clients to access a pool of highly skilled professionals for specific tasks or projects. By curating and vetting freelancers, we ensure that our clients can trust the quality and reliability of the talent they engage with while benefiting from freelance professionals' flexibility and scalability. This site service complements our primary offerings and enhances our ability to meet diverse client needs.
How does your company differentiate itself from competitors in the industry?
Our company further differentiates itself by providing T-shaped, Manager-one, and TDD-minded developers. This approach ensures that our teams are highly skilled in their primary expertise while also possessing a broad understanding of other areas, which promotes cross-functional collaboration.
- T-shaped developers specialize in their core area but can also collaborate across different disciplines, helping to bridge gaps between teams.
- Manager-one developers are skilled in self-management and leadership, which helps keep projects aligned with goals without constant oversight.
- The Test-Driven Development (TDD) mindset ensures that our developers prioritize quality, testing their code as they build. This leads to fewer errors down the road and more robust, maintainable products.
By fostering this mindset, we help reduce the problems associated with silos in matrix structures, promoting better communication, collaboration, and productivity across teams. This approach is vital in ensuring that projects run smoothly and that teams work cohesively, leading to faster and more reliable delivery for our clients.
How would you describe the dynamics within your team, and how do you foster collaboration and teamwork to achieve common goals?
The dynamics within our team are centered around collaboration, trust, and shared accountability, with a strong emphasis on creating a fail-fast and safe-fail environment. This approach encourages developers to take calculated risks and experiment, knowing that the team supports them and that any failures are viewed as learning opportunities rather than setbacks.
Here’s how we foster teamwork to achieve common goals:
- Fail-Fast, Safe-Fail Environment: We promote a culture where developers feel safe to test new ideas and approaches. This boosts innovation and builds their confidence in taking ownership of their work, knowing that mistakes are part of the process.
- Cross-Functional Collaboration: Our developers collaborate across disciplines, helping break down silos and ensuring everyone understands the broader picture of the project.
- Open Communication and Transparency: We maintain clear communication through regular check-ins, ensuring alignment with goals and fostering mutual trust within the team.
By providing an environment where failure is seen as a stepping stone to success, we create a confident, engaged team that works together effectively to meet our shared objectives.
What measures do you take to support the professional development and growth of your employees? Do you offer training programs or opportunities for skill enhancement?
We are committed to the professional development and growth of our employees, and we take several measures to support their continuous learning and skill enhancement:
- Mentorship and Coaching: Employees can access mentorship from senior team members and leadership. This helps them gain insights, refine their skills, and grow within their roles.
- Opportunities for Cross-Functional Learning: Through our focus on T-shaped development, team members are encouraged to learn outside their core expertise, fostering a broader skill set and enhancing collaboration across teams.
Could you share a notable success story or case study that exemplifies the impact your company has had on a client's business?
One of our most significant success stories is our collaboration with X. After they struggled with over three years of bug fixing, we stepped in and helped them deliver their product to market within just 3 months. This swift turnaround enabled them to win the market and start the year with over $2 million in revenue.
Additionally, we assisted X in setting up a scalable in-house R&D team, which reduced their development expenses by 5x in 3 months. This strategic move cut costs and laid the foundation for continued growth and innovation in their R&D efforts.
What industries do you primarily cater to, and do you have a significant percentage of repeat clients? If so, what is the ratio of repeat clients?
We don’t cater to a single industry but have experience working across various sectors, including health, education, marketplaces, and primarily SaaS. This versatility allows us to tailor our services to different client needs.
As for client relationships, most of our clients have been with us for over five years. Rather than repeating projects, they often recommend us to others, which speaks to the trust and satisfaction we've built with them over time. This word-of-mouth recommendation has been a significant driver of our business growth.
What initiatives does your company undertake to foster innovation and stay at the forefront of industry trends? Do you invest in research and development projects?
We are focusing on internal experimentation projects and aligning them with a technology roadmap we've built for our company's growth. Here's how we approach it:
Internal Experimentation: We run internal projects to test new technologies and methodologies, giving our team the space to explore, experiment, and innovate. These projects allow us to refine our skills and validate ideas before applying them to client projects.
Technology Roadmap: A well-defined technology roadmap guides our experimentation and development efforts. This roadmap helps us prioritize which technologies and innovations to focus on, ensuring that we stay aligned with industry advancements and our long-term goals.
Please share some of the most sought-after services that clients approach your company for.
Outstaffing and Talent Augmentation: We provide skilled professionals, particularly generalist developers, experienced in working with startups and legacy projects. These professionals help clients maintain and modernize their existing systems.
Building In-House Teams: We specialize in assisting companies to develop their in-house teams, offering strategic and technical guidance to ensure the team is aligned with their long-term goals.
Building In-House Teams: We specialize in assisting companies to develop their in-house teams, offering strategic and technical guidance to ensure the team is aligned with their long-term goals.
How do you build and maintain strong relationships with your clients, and what mechanisms do you have in place for gathering and acting upon client feedback?
Open Communication: We establish clear and transparent lines of communication from the beginning of any project. We ensure clients are informed at every stage, providing regular updates on progress, challenges, and solutions. This transparency fosters trust and a strong working relationship.
Long-term Partnerships: Many of our clients stay with us for over 5 years, which allows us to form deeper relationships and truly understand their evolving needs. We invest time in learning their business, which helps us deliver solutions that are aligned with their goals.
Proactive Feedback Mechanisms: We regularly check in with clients to gather feedback on ongoing projects. This includes structured feedback sessions after key milestones and informal discussions to ensure that any concerns or suggestions are addressed quickly.
Long-term Partnerships: Many of our clients stay with us for over 5 years, which allows us to form deeper relationships and truly understand their evolving needs. We invest time in learning their business, which helps us deliver solutions that are aligned with their goals.
Proactive Feedback Mechanisms: We regularly check in with clients to gather feedback on ongoing projects. This includes structured feedback sessions after key milestones and informal discussions to ensure that any concerns or suggestions are addressed quickly.
We further strengthen our client relationships by onboarding continuous delivery principles, which are crucial in preventing significant issues. This approach enables us to identify and fix problems as soon as they arise, ensuring that potential challenges are addressed before they escalate into substantial setbacks. By maintaining a proactive stance and emphasizing rapid problem resolution, we build trust and demonstrate our commitment to delivering reliable, high-quality solutions.
How has your company adapted to changes and challenges in the business landscape, and what strategies have you employed to ensure resilience and sustainability?
Our company has adapted to changes and challenges in the business landscape by embracing agility and focusing on continuous improvement. Here’s how we ensure resilience and sustainability:
Continuous Improvement and Kaizen: We follow Kaizen principles, where the entire team is responsible for regular improvements in processes, quality, and efficiency. This ongoing effort ensures we remain adaptive, constantly refining our workflows to meet new challenges and improve service delivery.
Black Swan Theory: To prepare for the unexpected, we incorporate Black Swan Theory into our approach. This helps us anticipate and prepare for worst-case scenarios. By being proactive, we mitigate risks and respond quickly when unexpected challenges arise.
Remote-Only Operations: Our remote-only model has allowed us to maintain flexibility and access a global talent pool, ensuring business continuity and adaptability in fluctuating environments.
What payment structure do you typically follow when billing clients? Is it Pay per Feature, Fixed Cost, or Pay per Milestone (phases, months, versions, etc.)?
We follow a time and materials payment structure, where clients are billed based on the actual time and resources spent on the project. We do not require pre-payments; monthly invoices are issued, providing flexibility and transparency.
Do you accept projects that meet your basic budget requirements? If yes, what is the minimum budget requirement? If no, what is the minimum budget you have worked with in the past?
Minimum budget requirement: $20k.
Can you provide an overview of the price range (minimum and maximum) of the projects your company worked on in 2023?
Rate: $45/h - $95/h.
What technological capabilities does your company possess, and are there any ongoing or planned investments in technology infrastructure or tools to enhance your services?
Our company primarily provides development services using Ruby on Rails, which allows us to deliver fast, efficient, and scalable web applications. Additionally, we offer support for Laravel and Django, catering to clients who prefer these frameworks.
We plan to integrate large language models (LLM) into our service offerings. This investment will allow us to enhance automation, improve AI-driven solutions, and expand the capabilities we provide to our clients, particularly in areas like natural language processing and intelligent automation.
Where do you envision your company in the next 10 years? What are your long-term goals and aspirations for growth and development?
In the next 10 years, we aim to build a transparent platform that allows companies, especially non-technical founders, to find matched developers for their projects quickly. We strive to guarantee developers' safety and ensure they work on challenging projects that foster their growth.
We want to eliminate the need for hiring redundant management layers by providing a streamlined process where non-technical founders can confidently engage with freelancers without the complexity of managing additional resources. This will enable businesses to focus on growth while ensuring developers have the support and opportunities to thrive.
Our long-term vision includes creating a system that fosters trust and simplicity, allowing businesses to connect directly with the right talent while guaranteeing transparency and collaboration.