Kindly share your feedback on how Goodfirms has been doing so far in increasing your visibility among potential clients.
Great source for inbound traffic. Goodfirms provides an attractive user interface, and another platform to build a reputation in the web design, SEO, and marketing industry.
Please introduce your company and give a brief about your role within the organization.
JS Interactive is a Digital Marketing agency located in Austin, TX that focuses on SMBs and offers multiple facets of internet development and marketing. As the Owner and lead marketing consultant of the business, I offer over 15 years of experience in consulting, SEO, Business Development, and Digital Strategy.
What is the story behind starting this company?
As far back as I can remember I have always wanted to run my own business. I spent a number of years as a freelancer outside of my full-time job, working odd hours of the night through morning building JS Interactive. It was in 2012 with a business plan and a leap of faith, that I started running my own business full-time. It was a lot of hard work then, which to this day hasn’t ceased.
What is your company’s business model–in house team or third party vendors/ outsourcing?
To build an environment based on open communication, trust, and respect. And to have a client-first approach in every aspect of the business.
How does your company differentiate itself from the competition?
I have a well-rounded approach to business and technology My unique business model offers many benefits to my clients. As an independent consultant, I partner with other consultants to offer a full suite of services and build sustainable, long-term relationships with clients. As a team, we are often commended for our attentiveness to detail, responsiveness, and ability to communicate well with clients.
What industries do you generally cater to? Are your customers repetitive? If yes, what ratio of clients has been repetitive to you?
I serve industries of all types and from all areas. Manufacturers, construction companies, landscapers, non-profits, real estate, and organizations in public safety. There’s no one industry we cater to. As a strategic partner to organizations, it’s our responsibility to invest the time, energy, and resources in learning about a business when they choose to work with us to grow their digital presence.
Please share some of the services that you offer for which clients approach you the most for?
Web Design and development, SEO, Content Marketing, Marketing Operations, and Growth Marketing are where we spend a lot of our time and resources with clients.
What is your customer satisfaction rate according to you? What steps do you take to cater to your customer’s needs and requirements?
Our customers have been completely satisfied with our services, and the results are proven in the positive feedback we’ve received from them. We have a strong reputation for being attentive to the needs of clients, our responsiveness, and our ability to communicate well.
What kind of support system do you offer to your clients for catering to their queries and issues?
We have unique plans with clear expectations that are designed specifically for ongoing support, consulting, and maintenance with our clients. The web is a vast ecosystem, with lots of moving parts, and it’s important for our clients to remain secure and confident by knowing we are readily available to manage and support all their internet needs.
What kind of payment structure do you follow to bill your clients? Is it Pay per Feature, Fixed Cost, Pay per Milestone (could be in phases, months, versions etc.)
Our payment structures vary based on the type of work we do with the client, and the budget involved in the project.
Do you take in projects which meet your basic budget requirement? If yes, what is the minimum requirement? If no, on what minimum budget you have worked for?
We have a minimum budget requirement. For web design and development, our minimum budget sits around $7,000. For SEO, our smallest monthly plan is offered at $1,500/month.
What is the price range (min and max) of the projects that you catered to in 2021?
Where do you see your company in the next 10 years?
Doing what we are doing now. Fully operational, with a client-centric mindset that creates the best experience for our customers.
