KOTELOV Globals

Challenge

Schneider Electric (SE) is the leading global expert in energy management and power engineering with offices in over 100 countries. Schneider Electric employees used inconvenient tools with an outdated interface. For majority of simple organizational tasks employees had separate programs. One tool to request a vacation, another to book a workplace, and the third one to create a fuel report, etc. The entire HR document flow of the company was kept exclusively in paper form. No automation – employees contacted HR specialists directly, and records were kept using Excel spreadsheets.

Solution

• We spent 300+ hours researching, performing customer development, collecting and describing requirements to develop such a large-scale system.
• To take the best from the market, we conducted in-depth system’s competitor analysis. But also, didn’t forget to add our unique features and know-how’s. We put together a good-looking and convenient UI-kit.
• Our team of backend developers chose a microservice architecture, which allowed us to ensure the app extensibility. Thanks to a well-built app architecture, it was easy for our development team to quickly respond to new changes and requests from business stakeholders.

Results

• Unified 7 HR tools and 10 Legal entites in 1 convenient system.
• Empowered 2000 SE employees with a unified, customized and secure tool on microservice architecture.
• Cut the labor costs by 10 times through automating the entire HR document
  flow.

Challenge

The in-house development team was equipped with developers but lacked QA expertise and specialists. The product was rocketing in ter,s of number of daily users and the need to quickly set up top-notch QA testing aroused.

Solution

We implemented QA Testing to increase user retention. With introducing TestRail we structured all the documentation. Also, introduced “Bird eats bug” service to speed up the process of the bug’s issue identification via recording bugs with a console display, system and network information. We redesigned the testing process by introducing new stages. Improved the Kanban board for testing, we singled out 3 columns: testing, testing pass and ready to prod. Also, we carried out a smoke testing and regression testing.

Results

• Increased overall user retention via introducing effectively organized QA testing process from scratch
• Minimized potential losses by radically decreasing the amount of possible bugs at the release stage with introducing TestRail
• Speeded up the process of the bug's issue identification via recording bugs with a "Bird Eats Bug" console

Challenge

Microsoft faced a need to improve the in-house communication system Skype for Business by creating a mobile app with extra functions. The challenge was to create a messenger and to integrate it into the existing system, while adding new features to it. Data privacy was a priority for the customer, because confidential documents were exchanged through the messenger. It was also important to save all the data when uninstalling the messenger on the device.

Solution

The features for more convenient communication were developed, including:

• The ability to transfer and store files on the server was developed
• Voice messages were added for quicker communication
• The feature of creating news channels was introduced (The customer needed a tool to demonstrate the company news)
• Mandatory channels for familiarization and channels that employees could subscribe to according to their interests in order to follow training events or sports classes from Microsoft were formed.

Results

• Developed corporate messenger in line with high security standards.
• Increased employee engagement and facilitated communication through gamification and voting features.
• Integrations with Skype and Microsoft internal services Microsoft has received a safe messenger able to compete with alternative modern solutions and to install in the customer’s framework.
• 5,000+ employees communicate in the app; the human resource policy of the company is formed according to the data collected from the messenger.

Challenge

The challenge was to create a huge system (backend, frontend, analytics, system integrations and design) to:

• improve the quality of the passenger service to attract and retain customers
• automate the work of the flight attendants
• obtain analytical information for the company development.

Solution

We have been working closely with the Technical Department of S7 Airlines.

• Offline-first. The application mostly works offline or has poor connection, while it must store more than 200 megabytes of the data required for a flight.
• Integration with 10+ dynamically developing services of the company. The use of the minimum amount of mobile traffic.
• We integrated with the systems via REST API and BACE to BACE: Intranet S7 Airlines - DCS; - Apis; - Amadeus; - S7 Airlines in-house services. 

Results

• Reduced by 50% time required for reporting processes and released flight attendants from 10kg of paper per flight through automation via iPad app.
• Enhanced successful complex integration with 12 systems and 8 departments.
• Polished up the service level on board by introducing unified data acquisition system to ensure individual and customized approach to every passenger.

We published just a small part of our work, because the secret blocks are under the NDA, so we cannot reveal all the secrets. New goals have already been set for the year ahead. Our company has been developing a project for S7 Airlines for more than 4 years now, our team holds meetings with 100+ flight attendants every six months, receives feedback from real users, and improves the system.