Overview

About Krish TechnoLabs

AI-Led Digital Experience Agency

Established in 2003, Krish is an AI-led digital experience agency helping brands build connected, data-driven customer ecosystems. We partner with organizations to strengthen MarTech maturity, activate customer intelligence, and deliver measurable outcomes across content, commerce, and marketing operations.

Our MarTech services span Digital Analytics (including GA4 audits, GA4 setup, and advanced GA4 implementation), CRO & A/B testing, omnichannel marketing, and marketing automation. We help teams build lifecycle programs through segmentation, journey design, triggered campaigns, personalization, and CRM/CDP activation, ensuring performance is measurable and scalable.

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Focus

Service Focus of Krish TechnoLabs

How the team's effort is distributed across services.

Industries Focus

Client Focus

Small Business60%

Medium Business30%

Large Business10%

The Positioning

AI Tools & Purpose

The stack the team uses to move faster.

Recommendation Engine

Drives personalization & repeat purchases

Propensity Engine

Predicts user intent for conversions

Shopping Assistant

AI chat to boost sales & satisfaction

Selected Work

Client Portfolio of Krish TechnoLabs

Where their work concentrates - by industry, budget, and timeline.

Project Industry

eCommerce60%

Food & Beverage40%

Major industry focus

eCommerce

Project Cost

Not Disclosed100%

Common project cost

Not Disclosed

Project Timeline

Ongoing40%

26 to 50 Weeks60%

Typical timeline

26 to 50 Weeks

Clients: 11

HamleysHnakGalaries LafayetteCasioBateelJohn BeadKaraz LinenYves RocherNestleGemperlesSeniority

Portfolios: 5

Executive Interview

Executive Interview of Krish TechnoLabs

Zenul Jinwala

Director of Marketing

Visit Profile

Please provide your feedback on how Goodfirms has contributed to increasing your visibility among potential clients.

Goodfirms is a reputed platform and people look up the reviews and listings on Goodfirms for research and even for the decision-making process for their respective organizations. Goodfirms has certainly increased our visibility amongst the target market and has positively influenced potential clients.

Please introduce your company and describe your role within the organization.

Krish is a trusted growth partner for global brands, with over 20 years in the industry, delivering next-generation digital experiences to elevate brand experience (BX), global reach, and ROI across all channels. With 350+ successful digital transformations across the globe - our clients trust us for consulting, content, digital commerce, customer experience, analytics, and experience-driven offerings. I am the Director of Marketing at Krish, working towards making an impact for our client’s business and digital presence.

What inspired the founding of your company, and what is the story behind its inception?

Krish was founded by the visionary leader and digital experience enthusiast – Mr. Jiten Padmashali back in 2003 with the core purpose of helping the leading brands across the globe by providing customer-centric and exceptional experiences to their end customers. Initially, the journey started with eCommerce development, which today has transcended into delivering exceptional digital experiences, one touchpoint at a time!

What are the core values and principles that drive your company's culture, and how do you ensure alignment with these values across your team?

At Krish, our core values center around Excellence, Trust & Transparency, Customer Delight, and Respect. We believe in fostering an environment that encourages creativity and a relentless pursuit of excellence. To ensure alignment across our team, we implement regular training sessions, team-building activities, and an open communication framework that emphasizes transparency and shared goals.

Can you highlight some of the key achievements or milestones your company has accomplished since its inception?

Since our inception in 2003, we have:

Launched over 350 digital stores/sites globally.
Empowered client revenues exceeding $5 billion across 10+ industries.
Won prestigious awards, such as the w3 Award Gold for Best UI and the Adobe Commerce FY20 Commercial Partner of the Year.
Built a global team of 200+ experts and established ourselves as a trusted partner for brands worldwide.

Could you explain your company's business model? Do you primarily operate with an in-house team or utilize third-party vendors/outsourcing?

We primarily operate with an in-house team of experts across various domains, enabling us to maintain quality, consistency, and seamless collaboration. While third-party vendors or outsourcing is used based on projects and requirements, our projects are predominantly driven by our skilled internal workforce.

How does your company differentiate itself from competitors in the industry?

Experience-driven digital solutions that focus on customer journeys and seamless interactions.
Platform-agnostic approach, offering tailored services across leading platforms like Adobe, Shopify, Salesforce, commerce tools, Akeneo, Contentful, and others.
A strong emphasis on CX/UX design, backed by data-driven analytics and real-world insights.
Recognized industry leadership with a history of delivering award-winning projects.
360-degree Approach covering Content, Commerce, Marketing & Analytics, and Data & Insights – assembling the expert team and enabling the growth of the clients under one roof.

How would you describe the dynamics within your team, and how do you foster collaboration and teamwork to achieve common goals?

Our team operates with a spirit of collaboration and mutual respect. We foster teamwork through:

Clear communication channels.
Regular brainstorming and cross-functional workshops.
Agile project management methodologies, ensuring alignment with common goals and milestones.

What measures do you take to support the professional development and growth of your employees? Do you offer training programs or opportunities for skill enhancement?

Krish prioritizes the professional growth of its employees through:

Comprehensive training programs tailored to individual roles
Opportunities for certification in leading technologies
Mentorship programs to encourage leadership development and skill enhancement

Could you share a notable success story or case study that exemplifies the impact your company has had on a client's business?

There are many, but here’s the most recent one - our collaboration with Fantasy World Toys, where we developed an award-winning UI that enhanced customer engagement and streamlined the purchasing journey, earning us the w3 Award Gold for Best User Interface.

What industries do you primarily cater to, and do you have a significant percentage of repeat clients? If so, what is the ratio of repeat clients?

We serve a diverse range of industries, including automotive, consumer goods, food & beverages, banking & financials, fashion & apparel, manufacturing & industrial, beauty & personal care, healthcare, and many more. A significant percentage of our clients return for additional projects, with an NPS of 85%, showcasing our ability to build lasting partnerships.

What initiatives does your company undertake to foster innovation and stay at the forefront of industry trends? Do you invest in research and development projects?

Innovation is at the heart of our strategy. We invest in:

Continuous R&D to identify emerging trends in digital commerce.
Leveraging cutting-edge technologies such as AI, machine learning, and experience-centric applications to stay ahead in the industry.
Encouraging internal teams to experiment with new tools and methodologies.

Please share some of the most sought-after services that clients approach your company for.

Our clients primarily approach us for:

Digital commerce development and experience design.
Enterprise CMS implementation projects and management
Niche/Custom Integration & Migration projects
Managed support services for various commerce & content platforms
Digital Marketing, Marketing Automation, SEO, and Paid Ads Management
Data-driven analytics & consultations

How do you build and maintain strong relationships with your clients, and what mechanisms do you have in place for gathering and acting upon client feedback?

We build strong client relationships through trust, transparency, and personalized solutions, fostering long-term partnerships. Regular check-ins and open communication ensure alignment with their goals. Feedback is gathered via surveys, meetings, and post-project reviews, then promptly acted upon to refine services. This client-first approach ensures continuous improvement, making us a trusted partner in their success.

How has your company adapted to changes and challenges in the business landscape, and what strategies have you employed to ensure resilience and sustainability?

We adapt to business challenges by embracing innovation, leveraging cutting-edge technologies, and prioritizing agility in operations. Through continuous upskilling, robust risk management, and scalable solutions, we navigate market shifts effectively. By fostering long-term client partnerships and investing in sustainable practices, we ensure resilience and position ourselves as leaders in the evolving digital landscape.

What payment structure do you typically follow when billing clients? Is it Pay per Feature, Fixed Cost, or Pay per Milestone (phases, months, versions, etc.)?

We follow a set of payment structures depending on the project, scope, and mutual preferences.

Do you accept projects that meet your basic budget requirements? If yes, what is the minimum budget requirement? If no, what is the minimum budget you have worked with in the past?

We evaluate each project based on its scope. However, we remain flexible for innovative or high-potential projects.

Can you provide an overview of the price range (minimum and maximum) of the projects your company worked on in 2023?

In 2023, the cost of our projects varied significantly based on their scope, complexity, and specific client needs. We tailor our pricing to each project, ensuring it aligns with the objectives and resources required to deliver exceptional results. We focus on providing value-driven solutions, regardless of the project size or budget.

What technological capabilities does your company possess, and are there any ongoing or planned investments in technology infrastructure or tools to enhance your services?

At Krish, we possess advanced technological capabilities across a wide range of platforms to deliver comprehensive digital experiences. Our expertise spans eCommerce solutions like Adobe Commerce, Salesforce Commerce Cloud, Shopify Plus, and commerce tools. We also specialize in Content Management with platforms like Adobe Experience Manager, Contentful, and Contentstack. In Marketing & Analytics, we work with Adobe Target, Adobe Campaign, Adobe Analytics, and Adobe Journey Optimizer to optimize digital campaigns. For Data & Insights, we leverage tools like Akeneo, Pimcore, Adobe CJA, and Adobe Real-Time CDP to drive actionable business intelligence.

In addition to these, we work with other leading technologies from across the world to ensure we deliver innovative and cutting-edge solutions to meet diverse client needs. We are committed to continuously investing in the latest technology infrastructure and tools to stay ahead in the industry.

Where do you envision your company in the next 10 years? What are your long-term goals and aspirations for growth and development?

In the next decade, Krish aims to:

Expand our global presence further and create outstanding digital experiences for the world.
Become a leader in experience-first content, commerce, and digital transformation.
Drive sustainable growth by leveraging AI, automation, and data-driven strategies to empower businesses worldwide.

Where we are

Locations (1)

Offices where Krish TechnoLabs operates.

Headquarter

United States

140 Broadway, 46th Floor, New York City, New York
NYC, New York 10005

+1 913 206 0077