Kronemedia

Kronemedia is a Danish customer service and sales outsourcing company specializing in multilingual customer support, lead generation, and B2B onboarding solutions. Established in Slagelse, Denmark, Kronemedia helps SaaS and e-commerce companies optimize their customer experience through a unique combination of human service excellence and technology-driven efficiency.

With a team of over 30 trained multilingual agents, Kronemedia handles more than 250,000 customer interactions annually across phone, email, live chat, and social media channels. The company operates in multiple languages — including Danish, English, German, Dutch, Turkish, and Swedish — allowing businesses to scale internationally without building internal teams.

Our Core Services

• Customer Service Outsourcing: 360° customer support via phone, email, chat, and social media.

• Multilingual Customer Support: Native-speaking agents for seamless communication across markets.

• Telemarketing & Lead Generation: Empathetic and data-driven outreach for B2B appointment setting and sales activation.

• Dealer Onboarding & Account Management: Specialized B2B support for the automotive and SaaS sectors, helping international brands like 2trde and Cardino expand into new markets.

• After-Sales Care & Retention: Continuous account support that improves customer satisfaction, reduces refunds, and increases lifetime value.

Our Approach

At Kronemedia, we believe customer service should be a growth engine, not a cost center. Our structure combines daily performance briefings, advanced AI-powered systems, and CRM integrations (Zendesk, Gorgias, Aircall, Slack) to ensure real-time efficiency, measurable KPIs, and consistent quality across every interaction.

Why Companies Choose Kronemedia

• Proven results: up to 25% fewer refunds and CSAT levels between 85–99%.

• Over 500,000 inquiries handled for brands such as Desenio, Tier, vidaXL, Eltime, and Caretronic.

• 30-day satisfaction guarantee — clients may cancel anytime within the first month if expectations are not met.

• Expertise across industries: e-commerce, SaaS, mobility, insurance, and automotive B2B marketplaces.

• Danish foundation with an international mindset — cultural understanding that builds trust between brands and customers.

Our Mission

To transform customer service into a strategic advantage by combining people, processes, and intelligent technology. We empower companies to scale globally, deliver exceptional customer experiences, and grow sustainably.