MANGOSOFT LTD

About Project ( under NDA):

This Customer Request Management System (CRMS) is aimed at managing and fulfilling service requests from customers in deposit/card programs, open/close account operations, other activities such as change-of-address or checkbooks, and many others

Our Solution:

The company faced data architecture issues that reduced the process of storing information about customers and their requests. In addition, request processing times were slow, resulting in delays in providing services to customers.

Our main objective was to develop an effective and unifying CRMS that could manage diverse channels for service requests and ensure fast responses and straightforward processing. In addition, it was crucial to maintain transparency throughout the whole process and ensure high customer satisfaction.

Key Features:

Simple & Fast Processing Cycle

All service requests are sent from a help desk specialist directly to the pertinent department. Each action is performed within a defined SLA timeframe

Centralized Monitoring of All Processes Flows

This workflow tool allows storing multiple files in a centralized information repository. It simplifies the process of creating and managing a fully transparent process cycle.

Service-Oriented Architecture

This approach allows users to aggregate information and data from other sources and create workflows of services to satisfy the request of a consumer.

Highly Flexible & Configurable Functionality

With configurable software, the platform is flexible and scalable. It can be shaped at any time to meet industry-specific needs without the help of experts.

About Project ( under NDA):

This is a document management system (DMS) that speeds up all the key processes in banking: document creation, circulation, management, control, and processing. Integration with other systems (card-issuing systems, payment gateways, etc.) enhances operational efficiency.

Our Solution:

The bank had issues with secure storage and document management. There were problems with conducting financial transactions and other banking operations promptly. All official documents, reports, invoices, and receipts were processed manually, which led to delays in auditing, accounting, and other banking processes.

Our key goal was to develop an efficient system that would allow all specific document management processes to be carried out safely and quickly, thereby significantly reducing paperwork.

Key Features:

Document Security through Access Control

An ACL-based security model ensures that users at each level of the organization have access to all permitted system files, processes, and programs.

Centralized Storage of All Documents

A centralized system improves the cross-referencing of information to make collaboration between various departments easier.

Transparent Audit Trails

Audit trails help with overseeing the entire chain of events: user/admin or automated system activities, login attempts, and access to data

Fast Document Processing

Automatic processing of documents and their data allows banking operations to be completed faster and with less paperwork

Unlimited Version History

The version control system allows users to make unlimited corrections to documents and access any previous version of a file to compare data

About Project:

The healthcare company ( under NDA) spent a lot on e-signature generation because it relied on a third party. The other issue was a slow storage system that caused delays in providing healthcare services for patients.

Our Solution:

Our team developed a new automated system for storing e-signatures. This new system made the processing time faster and improved document management. With the processing time for signing agreements between healthcare providers and patients sped up, expenses decreased by 70%. As a result, both lifecycle management and document organization were improved in medical facilities.

Key Features:

Multi-Factor Authentication 

This security system adds new methods of verification and helps to prevent data theft

Advanced Audit Trail 

Tracks and records of all document transactions related to storage  of e-signatures

E-Sign ID Checker 

This integrated feature verifies users and protects them from fraud

Digital Signature Certificate 

Each e-signed document is supported by a digital certificate that contains information about data, owner, IP addresses, etc

Instant Status Visibility

Automatic reminders and notifications help users track and control the signing process

About Project:

This is an application for ridesharing services that helps users choose a ride that meets their needs and preferences, like price rates, routes, service types, etc.

Our Solution:

Mangosoft’s team developed a ride-sharing app to give information about ride costs and routes provided by various taxi services, like Uber and Lyft. The app helped customers compare prices and choose a ride adjusted to their needs.

Key Features:

Supervised Ride-Matching Algorithms

These algorithms quickly match drivers with passengers fast taking into account their travel time, price, destination, etc

Alert Notifications

Machine-to-person communication helps users keep up with information about traffic jams and roadworks and avoid hazards during a ride

Card Payment Integration

The transaction system is highly secured and supports all payment methods

Real-Time Tracking System

Passengers can track their ride, see the driver’s route, and share it with the other users

Two-Factor Authentication (2FA)

This feature is designed to protect user accounts and ensure secure data verification

About Project:

This app allows real estate agents to sell/buy and rent properties fast and profitably due to different technologies - AI, ML, 3D, VR and AR. Also, it is possible to run various advertising and marketing campaigns and communicate with customers directly, all on a single platform.

Business Problem:

Website development was quite expensive for real estate companies. Without a web presence, real estate agents weren’t informed about deals, and they lost potential clients. All of these factors had a negative influence on revenue growth in the real estate market.

Our main aim was to develop an application that could help real estate agents sell and rent properties quickly and successfully, without spending too much time and money on developing their own sites.

Key Features:

Interactive Map with Regular Updates

This map provides accurate, real-time location, information with photos of each property for sale or rent to help users make quick decisions.

3D, VR & AR Property Tours

Virtual real estate tours provide valuable experience in viewing properties in real time and increase sales by a several-fold factor.

Hyper-Personalized Recommendations

Highly relevant offers are recommended based on user behavioral and real-time data, which is analyzed with AI & ML tools to close deals fast.

Advanced Search Filters

Special filters in a drop-down menu enable users to find any type of accommodation that will meet their needs precisely - type, region, cost, etc.

About Project:

This is a service of the personal wallet application that provides additional functionality for clients, as well as quick support to resolve any issue. Users gain smooth cash flow and more control over personal finances. As a result, customer loyalty is improved.

Business Problem:

Because of an ineffective payment system, it was difficult to manage transactions and solve issues in real-time, and this affected customers’ experience with the service. In addition, there was a high risk of hacker attacks, which could affect customer loyalty as well. 

Our main goal was to develop a sub-application that would serve as an agent to help users track their account balances and transaction histories; transfer money between cards, accounts, or banks; and handle other operations.

Key Features:

Multi-Factor Authentication

Using more than one factor for online login makes the system more difficult to break into. Users are well-protected when a one-time numeric code is sent to their phone.

Instant Notifications

Customers stay well-informed, thanks to instant notifications about all updates, transactions, and other banking operations.

Secure API Encryption

Potential threats are easily eliminated through the app’s API-based encryption of sensitive and confidential data. Tokenization is used for card information.

Corporate Suite of Services

This app contains a suite of services that can be customized according to the business’s requirements, needs, and goals.

Real-Time Transaction Monitoring

This system monitors transactions to watch for suspicious financial activities and illegal transactions.

About Project:

This is a cross-country vehicle marketplace that helps users sell and buy vehicles online. It connects dealers, private sellers, and buyers and offers them the best trading deals.

Business Problem:

The lack of a single online vehicle marketplace in Africa led to overly complex interactions between customers and suppliers on the market. In addition, the development of a separate website with classified ads required too much time and money. 

Our goal was to create a unique marketplace where users could buy and sell vehicles online and communicate directly with vendors. Also, we wanted the platform to have high scalability and fast web page loading times. 

Key Features:

Advanced Search Filters

The wide range of filters helps users find a vehicle that is tailored to their needs

Analytical Report System

All data about sales are available to vendors; this helps them track sales trends

Simple Content Management

Vendors can add vehicle information to the system simply and easily

Fast Loading

The platform loads in under 3 seconds; this improves website traffic

User-Friendly Interfaces

The vehicle marketplace has simple interfaces and easy navigation

About Project:

This Corporate Credit Request System (CCRS) is developed to access and process credit requests with effective document management within an organization. It allows scanning and digitizing documents and importing them in a predefined structure without any delays or errors.

Business Problem:

Manual control led to too many human errors in the processing of a loan request. This reduced credit requests at the bank. Also, the old corporate system was equipped with insecure data processing tools, which reduced the level of trust of most customers.

The task was to develop an automatic CCRS designed to securely store, manage, scan, and import documents that could handle more loan requests at the bank.

Key Features:

1. Document Traffic Automation

The platform records each document management process, automatically providing data on all participating users, changes, and process statuses.

2. Simple System Connectivity & Reusability

Methodical API-based connectivity allows data to be connected to applications through reusable APIs that simplify this platform for a great user experience.

3. Seamless Internal Communication

Seamless communication within the system is guaranteed by individual tools for exchanging data directly among various departments for business purposes to process more credit requests.

4. High-Speed Data Capture

Kofax Express is an advanced digitization tool that simplifies and speeds up the collection of data in the system. Being built into the system, it reduces the number of errors and improves the overall efficiency of the system.

5. Detailed Audit Results

The built-in audit software provides detailed results that improve the performance of the organization by evaluating all corporate mechanisms and accounting processes

About Project:

This is a supply-side digital platform that provides traffic monetization services through CPA ads placed across multiple websites/apps.

Business Problem:

There was a lack of transparency between advertisers and publishers, making it difficult to expand business and increase revenue. Another issue was the slow automated process for media buyers, which created barriers to monetization.

The main goal was to develop an innovative digital platform with traffic monetization tools adapted to websites, browser extensions, games, and mobile applications.

Key Features:

ROI-Focused System

This feature helps advertisers and publishers increase revenue and achieve their market ROI goals.

Fully-Automated System

Automatic communication between advertisers and publishers that helps them find the best conversion options.

Premium Marketplace Infrastructure

It helps advertisers and publishers manage advertising data and campaigns by measuring them against KPIs.

Real-Time Bidding

It allows advertising publishers to promote their services on multiple websites to reach a wider target audience.

Data Management Platform

It is designed to create data sets for publishers, marketers, and ad agencies to reach more target users.