Experience Design: Outcomes: Customer Journeys, Service Blueprints, Experience Prototypes, Functional Prototypes, Visual Direction / Branding, Design Systems
Whatever the interface, it has to be functional and useful and has to help people do whatever it is that they want to do. At the same time, we want things to slightly stand out and implicitly communicate that they are not only functional: There's also the emotional aspect that we care a great deal about. It’s worth noting that we don’t just draw good-looking mockups and call it a day. We work on the technical implementation, too, and supervise it until the very last moment.
Business Design: Outcomes: Opportunity Maps, Business Cases, Financial Models, Value Propositions
Business design is about helping you identify relevant opportunities that can lead to important changes (read: a lot of money made or saved). We don’t expect a detailed brief, and we don’t expect everything to be figured out for us upfront. Rather, we’re glad to figure things out together: We’re comfortable with uncertainty and we’re flexible in our approach. When you already have an idea about the direction you’d like to follow, we’ll help you validate it with potential customers and create the business case for it.
Development: Outcomes: Maintainable Source Code, Fully Tested Deployments, Instructions & Documents, Test Scripts / Test Cases
For us, the design part is just half of the job: The development phase is when the project really begins to come together, and there’s hardly anything more exciting than that. We have a strong in-house tech team (architects, DevOps, back-end and front-end devs, QA engineers, project managers, you name it) that closely follows recent tech trends and can set up, run and refine a solid process with up-to-date tools and methodologies like Scrum, code review, continuous integration, continuous deployment and automated testing.