Kindly share your feedback on how GoodFirms has been doing so far in increasing your visibility among potential clients.
One of the key platforms wherein prospective partners can find out about our portfolio cases and experience.
Please introduce your company and give a brief about your role within the organization.
Mobikasa is a top-rated eCommerce, web, and mobile app development agency. Founded in 2011, Mobikasa has fast become a dynamic, agile, and fast-moving company focused on client solution management within the e-commerce domain. We have established a global footprint and serve clients from diverse industry verticals.
My Role: I am the company's CEO, managing and directing the company toward its primary goals and objectives. I oversee employment decisions at the executive level of the company and lead a team of executives to consider major decisions including operations, team expansion, directing and delegating agendas, strategizing sales approach, tackling the company’s organizational structure, driving profitability, and discussing with the board.
What is the story behind starting this company?
“Mobi” stands for Mobile, whereas “Kasa” is a modified Spanish word for Home. We wanted it to be a home for mobile apps, and since 2011, we have developed 100+ custom mobile apps that enabled our clients the growth of their businesses. At the same time, we expanded our offerings to other services such as web development, e-commerce, ADA compliance, and digital marketing. We carved out our niche globally and currently, our strongest suite is within the e-commerce space and have worked on over 2000 eCommerce websites.
What are your company’s business model–in house team or third party vendors/ outsourcing?
Our company’s business model has always been ‘in-house’. We don’t believe in third-party vendors or outsourcing for the simple reason that we can project manage, control, and monitor the quality of deliverables by keeping the resources in-house.
How does your company differentiate itself from the competition?
Mobikasa stands out from the crowd since it provides a consulting-led, cognitively powered integrated portfolio of business, technology, and digital marketing solutions. Results are delivered via the Agile delivery model which entails taking iterative, incremental, and lean approaches to streamline and accelerate the delivery of projects. This approach is the epitome of excellence in the software development industry.
What industries do you generally cater to? Are your customers repetitive? If yes, what ratio of clients has been repetitive to you?
Over the last 11+ years, Mobikasa has catered to a wide range of industries such as Government, Education, Healthcare, Food, Beverage & Hospitality, Retail, E-Commerce, High Fashion & Luxury, Industrial Supply Chain, Automobile, Textile, Financial Services, Social Networking, Information Technology, Weather Forecasting Services, Media & Entertainment, Digital Accessibility and more.
Our client retention rate is very good. Most of them start with us with one service and post project completion end up availing of our maintenance and support services. Talking about the retention rate, it hovers around 70%
Please share some of the services that you offer for which clients approach you the most for?
Mobikasa is a certified partner with Shopify Plus, Bigcommerce, Adobe Commerce, Prestashop, Opencart, WordPress, and Salesforce. Most clients reach out for eCommerce store design and development and custom app development for increased revenue and growth.
What is your customer satisfaction rate according to you? What steps do you take to cater to your customer’s needs and requirements?
Since the day we started, we have received numerous accolades & recognition based on the high number of positive reviews and feedback from our clients. We focus on understanding the project in detail, and timely deliverables and have a set of dedicated teams focused on client engagement and satisfaction.
What kind of support system do you offer to your clients for catering to their queries and issues?
We have a dedicated team of trained professionals including project managers, technical leads, developers, and application testers who go through the project daily and cater to the issues and queries of our clients. So, there is always someone available to ensure a timely response and the delivery of each task.
What kind of payment structure do you follow to bill your clients? Is it Pay per Feature, Fixed Cost, Pay per Milestone (could be in phases, months, versions etc.)
Our payment structure depends upon the type of services that we offer. For example, we have a minimum plan of $5000 that lasts 135 hours for doing all sorts of website maintenance. The payment can be fixed cost, monthly (for dedicated development teams), prepaid block of hours for maintenance, quarterly invoices for digital marketing services, etc.
Do you take in projects which meet your basic budget requirement? If yes, what is the minimum requirement? If no, on what minimum budget you have worked for?
The minimum budget for our services commences at $5,000 with the allocation of a dedicated project manager, who can decide upon the varying tasks and stages ranging from design, development, digital marketing, and accessibility testing. This dedicated project manager coordinates with the rest of the team and the client to ensure timely deliverables.
What is the price range (min and max) of the projects that you catered to in 2021?
The minimum price range project we do is $12,000. The maximum price range is a custom marketplace we’ve built for the automotive industry, which costs 500,000 USD.
Where do you see your company in the next 10 years?
10 years from now, Mobikasa intends to continuously reinvent, and adapt to the ever-changing dynamics of the web and mobile app development industry. We are expanding our offerings in the area of hybrid mobile application technologies, Artificial Intelligence and Machine Learning, IoT, Blockchain, etc. One thing that will remain unchanged is our relentless pursuit of customer satisfaction and delivering best-in-class solutions to our amazing clients.