Guirlene Auguste, IT Analyst (Coder and Developer) Data Scientist at AmTrust Financial Services, Inc.
Posted on Feb 20, 2020
NewAgeSysIT
1 Review
Verified
Crafting Digital Excellence
NewAgeSysIT, a leading full-stack iOS, Android, and web development company and a division of NewAgeSys, Inc., has over 20 years of experience crafting innovative mobile applications for clients across North America, the UK, Europe, the Middle East, Singapore, and Australia.
NewAgeSysIT prioritizes intuitive and user-friendly interfaces, ensuring customers can quickly grasp functionalities and leverage the app's full potential. This empowers businesses to maximize customer reach and engagement, placing essential tools and features at their fingertips. Established in 1994, the company has its headquarters in Princeton, New Jersey.
Awards Won:
Service Excellence Award from Johnson & Johnson
Fast 100 List of USPAACC for the Fourth Time
Inc. 5000 List for the Eighth Time
NJBIZs Top 250 List
NJBIZ List of Top 25 Women-Owned Businesses
Greater Philadelphia Fast 50 Company
Inc. 500 List for Third Year in a Row
NJ's Fifty Fastest Growing Companies
Gold Star Supplier Award from NMSDC
Fastest Growing in PS 100 Ranking
United States
4390 US-1, Suite 110,
Princeton,
New Jersey
08540
6099451628
$25 - $49/hr
250 - 999
1995
Service Focus
Industry Focus
- Business Services - 20%
- Financial & Payments - 20%
- Healthcare & Medical - 20%
- Social - 15%
- Art, Entertainment & Music - 10%
- E-commerce - 10%
- Education - 5%
Client Focus
60% Small Business
40% Medium Business
Detailed Reviews of NewAgeSysIT
1 Review
Executive Interview of NewAgeSysIT
Joseph John
Director of Operations
Please introduce your company and describe your role within the organization.
Introduction to NewAgeSysIT
At NewAgeSysIT, we pride ourselves on being a premier IT service provider, offering a comprehensive suite of solutions designed to meet the diverse needs of modern businesses. Our services encompass IT consulting, cybersecurity, digital transformation, software development, cloud services, and managed IT services. We provide expert guidance to help businesses optimize their IT infrastructure, streamline processes, and implement innovative technologies to drive growth and efficiency. Our cybersecurity solutions are tailored to protect businesses from digital threats, ensuring the safety and integrity of critical data and systems. We assist companies in adopting cutting-edge digital technologies, enhancing their operational capabilities and competitive edge. Our team develops custom software solutions that address specific business requirements, enabling seamless operations and improved productivity. Additionally, we offer robust cloud computing solutions for efficient data storage, processing, and management, facilitating scalability and flexibility. Our managed services ensure the smooth operation of IT infrastructure, providing ongoing support and maintenance to minimize downtime and maximize performance.
At NewAgeSysIT, we pride ourselves on being a premier IT service provider, offering a comprehensive suite of solutions designed to meet the diverse needs of modern businesses. Our services encompass IT consulting, cybersecurity, digital transformation, software development, cloud services, and managed IT services. We provide expert guidance to help businesses optimize their IT infrastructure, streamline processes, and implement innovative technologies to drive growth and efficiency. Our cybersecurity solutions are tailored to protect businesses from digital threats, ensuring the safety and integrity of critical data and systems. We assist companies in adopting cutting-edge digital technologies, enhancing their operational capabilities and competitive edge. Our team develops custom software solutions that address specific business requirements, enabling seamless operations and improved productivity. Additionally, we offer robust cloud computing solutions for efficient data storage, processing, and management, facilitating scalability and flexibility. Our managed services ensure the smooth operation of IT infrastructure, providing ongoing support and maintenance to minimize downtime and maximize performance.
Role of Joseph John
As one of the directors at NewAgeSys, I oversee the operations side of the NewAgeSys IT team. In this capacity, I play a critical role in ensuring the seamless execution of our IT services and solutions. My primary responsibility is to ensure that all IT operations run efficiently and effectively, aligning with the company's strategic goals. Leading the IT team, I foster a collaborative and innovative work environment, ensuring that team members have the resources and support they need to succeed. I continuously seek ways to enhance our operational processes, implementing best practices and leveraging new technologies to improve service delivery. I maintain strong relationships with our clients, understanding their needs and ensuring that the services we provide meet or exceed their expectations. Additionally, I contribute to the development and execution of strategic plans that drive the growth and success of NewAgeSys IT. Under my leadership, NewAgeSys IT remains committed to delivering top-tier IT solutions that empower businesses to achieve their full potential.
What inspired the founding of your company, and what is the story behind its inception?
The inspiration behind the founding of NewAgeSysIT stems from a deep-seated passion for technology and a desire to help businesses navigate the complexities of the digital world. Our journey began with a vision to create a company that not only provides top-notch IT services but also serves as a trusted partner for businesses looking to leverage technology for growth and innovation.
The story of our inception is rooted in our collective experiences and the realization that many businesses were struggling to keep up with the rapid pace of technological advancements. We saw a gap in the market for a service provider that could offer comprehensive, tailored IT solutions while maintaining a high level of personal engagement and support. With this in mind, we set out to build NewAgeSysIT, bringing together a team of skilled professionals who shared our vision and commitment to excellence.
Our early days were marked by a focus on understanding the unique challenges faced by our clients and developing solutions that were not only effective but also adaptable to their evolving needs. We invested heavily in building a strong foundation, both in terms of our technical capabilities and our relationships with clients. This approach allowed us to quickly establish a reputation for reliability, innovation, and customer-centricity. Over the years, we have grown and expanded our service offerings, always staying true to our core values of integrity, collaboration, and continuous improvement. Today, NewAgeSysIT stands as a testament to what can be achieved when passion meets purpose, and we remain dedicated to helping businesses thrive in the digital age.
The story of our inception is rooted in our collective experiences and the realization that many businesses were struggling to keep up with the rapid pace of technological advancements. We saw a gap in the market for a service provider that could offer comprehensive, tailored IT solutions while maintaining a high level of personal engagement and support. With this in mind, we set out to build NewAgeSysIT, bringing together a team of skilled professionals who shared our vision and commitment to excellence.
Our early days were marked by a focus on understanding the unique challenges faced by our clients and developing solutions that were not only effective but also adaptable to their evolving needs. We invested heavily in building a strong foundation, both in terms of our technical capabilities and our relationships with clients. This approach allowed us to quickly establish a reputation for reliability, innovation, and customer-centricity. Over the years, we have grown and expanded our service offerings, always staying true to our core values of integrity, collaboration, and continuous improvement. Today, NewAgeSysIT stands as a testament to what can be achieved when passion meets purpose, and we remain dedicated to helping businesses thrive in the digital age.
What are the core values and principles that drive your company's culture, and how do you ensure alignment with these values across your team?
At NewAgeSysIT, our company culture is driven by three core values: Self Motivation, Accountability & Integrity, and Open, Professional & Effective Communication. These values are the foundation of everything we do and are integral to our success and growth.
- Self Motivation: We believe in empowering our employees to take initiative and drive their own success. By fostering an environment that encourages self-motivation, we ensure that our team members are proactive, dedicated, and continually striving for excellence.
- Accountability & Integrity: We hold ourselves to the highest standards of accountability and integrity. This means taking responsibility for our actions, being transparent in our dealings, and always delivering on our promises. These principles help build trust with our clients and within our team.
- Open, Professional & Effective Communication: Effective communication is key to our operations. We promote an open and professional communication style that ensures everyone is on the same page, ideas are shared freely, and feedback is given constructively. This helps us work more efficiently and maintain a positive, collaborative work environment.
To ensure alignment with these values across our team, we incorporate them into every aspect of our operations. During the hiring process, we look for candidates who demonstrate these values and are likely to thrive in our culture. We provide continuous training and development opportunities that reinforce our core values and encourage personal and professional growth. Regular team meetings, performance reviews, and feedback sessions are also used to ensure that everyone remains aligned with our values and understands their importance.
By embedding these core values into our daily practices, we create a cohesive and motivated team that is committed to delivering exceptional results and driving the success of NewAgeSysIT.
By embedding these core values into our daily practices, we create a cohesive and motivated team that is committed to delivering exceptional results and driving the success of NewAgeSysIT.
Can you highlight some of the key achievements or milestones your company has accomplished since its inception?
Since its inception, NewAgeSysIT has achieved several key milestones that highlight our growth, innovation, and commitment to excellence. Here are some of our most notable accomplishments:
- Expansion of Service Offerings: Starting with core IT consulting services, we have expanded our portfolio to include cybersecurity, digital transformation, software development, cloud services, and managed IT services. This diversification has allowed us to cater to a broader range of client needs and establish ourselves as a comprehensive IT solutions provider.
- Client Success Stories: We have successfully partnered with numerous businesses across various industries, helping them optimize their IT infrastructure, enhance security, and achieve digital transformation. Our tailored solutions have consistently delivered measurable results, leading to long-term client relationships and high customer satisfaction rates.
- Industry Recognition: Our commitment to quality and innovation has been recognized within the industry. We have received several awards and accolades for our exceptional service delivery, innovative solutions, and leadership in IT consulting and cybersecurity.
- Technological Innovation: We have been at the forefront of adopting and implementing cutting-edge technologies. From leveraging artificial intelligence and machine learning for advanced data analytics to integrating cloud-based solutions for enhanced scalability, our innovative approach has set us apart in the competitive IT landscape.
- Global Reach: Over the years, we have expanded our operations beyond our initial geographical boundaries. Today, NewAgeSysIT serves clients globally, providing them with seamless IT solutions and support regardless of their location.
- Talent Development: Investing in our team has always been a priority. We have developed comprehensive training and development programs that have enabled our employees to grow professionally and contribute significantly to the company’s success. Our focus on fostering a motivated and skilled workforce has been a key driver of our achievements.
- Sustainable Growth: Our strategic planning and execution have resulted in consistent, sustainable growth. We have not only expanded our client base and service offerings but have also maintained a solid financial foundation, enabling us to invest in future innovations and opportunities.
These achievements reflect our dedication to our core values and our mission to provide top-tier IT solutions. As we continue to grow and evolve, we remain committed to delivering exceptional value to our clients and staying ahead of technological advancements.
Could you explain your company's business model? Do you primarily operate with an in-house team or utilize third-party vendors/outsourcing?
At NewAgeSysIT, our business model centers around providing comprehensive IT solutions with a fully in-house team. We believe that maintaining an in-house team ensures the highest levels of quality, consistency, and accountability in our service delivery. This approach allows us to offer a wide range of services, including IT consulting, cybersecurity, digital transformation, software development, cloud services and managed IT services, all under one roof.
By working exclusively with our in-house experts, we can closely collaborate with clients to understand their unique challenges and develop customized solutions. This client-centric approach fosters trust and satisfaction. Additionally, our commitment to continuous improvement ensures that our team stays ahead of industry trends and delivers innovative solutions.
By working exclusively with our in-house experts, we can closely collaborate with clients to understand their unique challenges and develop customized solutions. This client-centric approach fosters trust and satisfaction. Additionally, our commitment to continuous improvement ensures that our team stays ahead of industry trends and delivers innovative solutions.
Keeping all operations in-house allows us to maintain strict quality standards, ensure accountability, and remain agile in responding to client needs. This model enables us to deliver exceptional IT solutions that help businesses achieve their full potential.
How does your company differentiate itself from competitors in the industry?
NewAgeSysIT differentiates itself by exclusively using an in-house team, ensuring high quality and accountability in our services. We offer comprehensive, customized IT solutions, maintain close client relationships, and stay ahead of industry trends through continuous improvement and innovation. This client-centric approach and commitment to excellence set us apart from competitors.
How would you describe the dynamics within your team, and how do you foster collaboration and teamwork to achieve common goals?
Our team at NewAgeSysIT is highly collaborative, and driven by strong communication, mutual respect, and shared goals. We foster teamwork through regular meetings, open dialogue, continuous training, and a supportive environment that encourages innovation and collective problem-solving.
What measures do you take to support the professional development and growth of your employees? Do you offer training programs or opportunities for skill enhancement?
We support employee growth through continuous training programs, skill enhancement opportunities, and professional development initiatives, ensuring our team stays updated with industry trends and advances.
Could you share a notable success story or case study that exemplifies the impact your company has had on a client's business?
One notable success story is our work with Central Florida Transport (CFT). They were struggling with outdated IT infrastructure. We provided a comprehensive digital transformation, including upgraded systems and custom software solutions. As a result, CFT saw a 40% increase in operational efficiency and improved customer satisfaction, demonstrating the impactful change NewAgeSysIT can deliver. Similarly, we have helped WhipFlip.com and LCard.com with their digital transformation, showcasing our ability to drive significant improvements across various industries.
What industries do you primarily cater to, and do you have a significant percentage of repeat clients? If so, what is the ratio of repeat clients?
At NewAgeSysIT, we primarily cater to industries such as transportation, retail, technology, e-commerce, education, on-demand services, restaurants, medical, and wellness. Our commitment to quality and client satisfaction has resulted in a significant percentage of repeat clients. In fact, approximately 70% of our clients choose to work with us again for their IT needs, reflecting the trust and value they find in our services.
What initiatives does your company undertake to foster innovation and stay at the forefront of industry trends? Do you invest in research and development projects?
At NewAgeSysIT, fostering innovation and staying at the forefront of industry trends is central to our mission. We invest in continuous learning and development, encouraging our team to engage in training, attend industry conferences, and obtain relevant certifications. We also invest in research and development projects to explore new technologies and methodologies, with a dedicated R&D team focused on creating innovative solutions. Our collaborative work culture promotes idea-sharing and experimentation, while partnerships and alliances with leading tech firms keep us updated on the latest advancements.
Please share some of the most sought-after services that clients approach your company for.
Some of the most sought-after services that clients approach NewAgeSysIT for include IT consulting, digital transformation, Mobile app development, software development, cloud services, and managed IT services. These services are highly valued for their ability to optimize IT infrastructure, enhance operational efficiency, and drive business innovation.
How do you build and maintain strong relationships with your clients, and what mechanisms do you have in place for gathering and acting upon client feedback?
At NewAgeSysIT, we build and maintain strong client relationships through regular communication, personalized service, and understanding each client’s unique needs. We gather and act on client feedback by scheduling frequent meetings, conducting detailed surveys after project milestones, and providing dedicated client portals for real-time communication. Our open communication channels and responsive support team ensure that client feedback is promptly addressed and incorporated into our processes.
How has your company adapted to changes and challenges in the business landscape, and what strategies have you employed to ensure resilience and sustainability?
NewAgeSysIT has adapted to changes and challenges in the business landscape by embracing continuous learning, investing in cutting-edge technology, and maintaining a flexible, client-focused approach. Our strategies for resilience and sustainability include fostering innovation, prioritizing employee development, and building strong, lasting client relationships.
What payment structure do you typically follow when billing clients? Is it Pay per Feature, Fixed Cost, or Pay per Milestone (phases, months, versions, etc.)?
At NewAgeSysIT, we typically follow a Pay per Milestone billing structure. This approach allows us to bill clients based on specific project phases, months, or versions, ensuring transparency and aligning payments with the progress and completion of key deliverables.
Do you accept projects that meet your basic budget requirements? If yes, what is the minimum budget requirement? If no, what is the minimum budget you have worked with in the past?
Yes, we do accept projects that meet our basic budget requirements. The minimum budget requirement for a project is $10,000. This ensures that we can provide the necessary resources and quality service to meet our clients' needs effectively.
Can you provide an overview of the price range (minimum and maximum) of the projects your company worked on in 2023?
In 2023, NewAgeSysIT worked on projects with budgets ranging from a minimum of $10,000 to a maximum of $200,000. This wide range reflects our ability to handle a diverse array of project sizes and complexities, catering to various client needs and industry requirements.
What technological capabilities does your company possess, and are there any ongoing or planned investments in technology infrastructure or tools to enhance your services?
NewAgeSysIT possesses a wide range of technological capabilities, including expertise in IT consulting, digital transformation, software development, cloud services, and cybersecurity. Our team is skilled in utilizing advanced tools and platforms to deliver cutting-edge solutions. We continuously invest in our technology infrastructure, with ongoing and planned investments in artificial intelligence, machine learning, data analytics, and cloud computing. These investments ensure that we remain at the forefront of technological advancements, enabling us to enhance our services and better meet the evolving needs of our clients.
Where do you envision your company in the next 10 years? What are your long-term goals and aspirations for growth and development?
In the next 10 years, we envision NewAgeSysIT as a leading global IT solutions provider, recognized for our innovation, quality, and client-centric approach. Our long-term goals include expanding our service offerings, entering new markets, and continually enhancing our technological capabilities. We aspire to be at the forefront of digital transformation, helping businesses worldwide leverage cutting-edge technology to achieve their goals. Additionally, we aim to foster a culture of continuous learning and professional development within our team, ensuring that we remain adaptable and responsive to industry changes. Our commitment to excellence and client satisfaction will drive our growth and development in the coming decade.