Prognos Labs

Creditcure AI Assistant is a WhatsApp-first AI assistant for Creditcure customers. It can help users get information about their credit scores, identify high-interest loans, and also help them transfer loans to another bank, thereby saving them on interest payments.

Solution

We designed the assistant by gathering the right data, frameworks, and a specialised model. We trained the model to learn on the frameworks and adapt to the changing data as per customers. We also built human feedback in the process to enable reinforced learning.

Results

Result was robust assistant which helped users in guiding them to right loan with lower interest rate. This helped save interest cost and reduced CAC for creditcure by 32%.
Conclusion

Over 2k+ deals closed on the custom CRM, and continues to scale effortlessly for our client.

We built a special agent which was fine-tuned with data of symptoms, co-occuring symptoms and respective specialisation mapping. Based on user’s symptoms, the agent would identify the specialisation and within which specific doctor would be aligned.

Results

Reduced operational overhead by 60%
Improved outreach and customer satisfaction
Return on Investment at 3.5x

MediSync is a powerful tool for the new generation of technological revolution. It reaches patients where they already and makes it easy for them to engage with the healthcare brand