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Verified Profile
Pronto is the leading WordPress website management company for small and growing businesses around the world. From design, development to SEO and PPC - we take care of building, maintaining and promoting your website. We offer monthly and transparent prices. Our managed services model is ideal for small and medium businesses looking to grow online without the headaches and high costs of doing it all in-house or managing freelancers.
Locations
Thailand
15 Rajanakarn Building, Pradipat 17,
Bangkok,
Bangkok
10400
United States
113 Cherry St,
Washington
98104
800-270-3440
Philippines
2nd Floor Metrowalk Comple,
Pasig,
Metropolitan Manila Area
1604
Focus Areas
Service Focus
- Maintenance & Support
- Web Development
- Web Designing (UI/UX)
Client Focus
- Small Business
- Medium Business
Industry Focus
- Information Technology
- Automotive
- Business Services
Pronto Marketing Executive Interview
Tim Kelsey
Managing Director
Please introduce your company and give a brief about your role within the organization.
Pronto Marketing focuses on building, supporting, and promoting WordPress websites for small and medium-sized businesses around the world. As the Managing Director, I oversee the successful implementation of all our services and ensure that our clients are working towards the outcomes they want to achieve.
What is the story behind starting this company?
Pronto Marketing was founded in 2008 by father and son team, Derek and Cory Brown. Prior to founding Pronto, Derek worked as a marketing director at Microsoft where he noticed many IT firms and MSPs were struggling to maintain a strong web presence for their businesses. He then enlisted the help of his son to start building and maintaining WordPress websites for these IT firms. Since then, we have expanded to all kinds of industries and to various marketing services to help our clients grow.
What are your company’s business model–in house team or third party vendors/ outsourcing?
All of our work is done in-house. We currently have over 90 employees in a wide variety of roles including, project managers, designers, copywriters, developers, marketers, and more.
How does your company differentiate itself from the competition?
We provide a one-stop shop for all your needs by building, supporting, and promoting your website. Many other agencies only offer services in one of these areas which then means you have to coordinate with multiple vendors in order to have a successful online presence. At Pronto, you have just one place you need to turn to whenever you require assistance with any aspect of your website.
What industries do you generally cater to? Are your customers repetitive? If yes, what ratio of clients has been repetitive to you?
Since we were founded with a focus on the IT industry, IT firms and MSPs are still areas in that we have significant expertise. We also have a lot of experience handling websites for lawyers, financial services businesses, and many other professional B2B services companies.
Nearly all of our clients pay monthly service fees so they continue to come to us for assistance with their web presence month after month.
Please share some of the services that you offer for which clients approach you the most for?
Our most popular service is Website Support. In this service, our clients pay a low monthly fee for unlimited support for their WordPress website. This includes hosting, backend maintenance, and unlimited copywriting, design, and development, so whenever our clients need something, all they have to do is shoot us an email and we’ll take care of it.
What is your customer satisfaction rate according to you? What steps do you take to cater to your customer’s needs and requirements?
We have very high satisfaction rates amongst our customers. Our Net Promoter Score is 56.2 and 99.2% of support requests are rated as “Good” or higher.
What kind of support system do you offer to your clients for catering to their queries and issues?
Customers on our Technical Support and Website Support plans receive 24/7 support. We provide this primarily through email and chat, but we also offer the occasional phone call when necessary.
What kind of payment structure do you follow to bill your clients? Is it Pay per Feature, Fixed Cost, Pay per Milestone (could be in phases, months, versions etc.)
Our support services are billed at a low monthly fee. We have no long-term contracts and customers can cancel at any time. For website build projects, we have options to pay 50% upfront with the remaining 50% when the project is completed or to pay for the project over 12 monthly installments.
Do you take in projects which meet your basic budget requirement? If yes, what is the minimum requirement? If no, on what minimum budget you have worked for?
Our support services start as low as $99/month. For larger projects (e.g., building a new website), we charge as little as $3,000 for small, simple websites, and over $10,000 for large sites with complex features such as eCommerce solutions.
What is the price range (min and max) of the projects that you catered to in 2021?
Depending on which services the clients need, our prices can vary widely. As I mentioned above, we can provide backend WordPress maintenance for as little as $99/month, and our larger website builds can go for over $10,000.
Where do you see your company in the next 10 years?
Pronto is first and foremost a customer service company. So, no matter what changes occur in the website development and digital marketing space over the next 10 years, our primary goal will continue to be to provide world-class customer support across a variety of convenient, dependable, and affordable services.
Pronto Marketing Reviews
3 Reviews
- All Services
- Maintenance & Support
- Web Development
- Web Designing (UI/UX)
- Relevance
- Most Recent
- Rating: high to low
- Rating: low to high
Alan D. Crowetz, MBA, MCSE, CEO at InfoStream, Inc.
Posted on Feb 10, 2022
Fantastic firm that provides high quality work at a great price!
Review Summary
They manage my IT Support site https://www.infostream.cc and have for 10+ years. Thrilled with the value and service. Highly recommend. They work fast and have clever ideas.
What service was provided as part of the project?
Web Development
What is it about the company that you appreciate the most?
The value for the amount of performance and service you get is amazing.
What was it about the company that you didn't like which they should do better?
There is nothing about this firm I wouldn't recommend. Give them a shot - you won't regret it.
Eric Rieger, President at WEBIT Services
Posted on Nov 29, 2021
Pronto always comes through for us even when its an emergency.
Review Summary
We've been with Pronto for well over 10 years now and even while they've grown and experienced a hiccup or two along the way, they have always been responsive and transparent. You can definitely trust their team to do the right thing and work hard to deliver the best results. They are a tremendous value.
What service was provided as part of the project?
Web Development, Maintenance & Support
What is it about the company that you appreciate the most?
They are always transparent with their communication even if they make a mistake.
The response times have always been good but they've consistently focused on improving them.
What was it about the company that you didn't like which they should do better?
The 3rd party SSL provider dropped the ball but Pronto was there to pick it up and get it fixed.
Jay Wade, CTO, Co-Founder at at Revsuppliance
Posted on Sep 08, 2021
Great job as always
Review Summary
Pronto is a great partner and we're glad we chose to work with them over 10 years ago!
What service was provided as part of the project?
Web Development, Web Designing (UI/UX)