Ranosys Technologies

HDFC, a leading private bank, wanted to overcome the limitations of their legacy tablet-based token generation system, which offered only partial query visibility to their customer support team. Their aim was to enhance support experiences, boost operational efficiency, and expedite query resolution. Our team proposed and developed a cutting-edge web application for token generation, harnessing the PWA capabilities of the OutSystems platform. This digital solution will empower customers to effortlessly generate tokens for help desk services via their mobile devices, ensuring token generation is limited to a specific branch radius. 

Currently, many subsidiaries of Fujifilm Business Innovation Asia Pacific Pte. Ltd (FBAP) is utilizing Salesforce.com Sales Cloud (SFDC) to manage their daily sales force operations, sales opportunity, and outlook/pipeline process. Our team is assisting Fujifilm on Salesforce CRM-related bugs, data issues, query and monthly review with FBAP, reporting for the case/change request supporting status, SLA vs actual performance and case/problem support. Ranosys will provide support for 12 countries and related currency in SFDC, adhering to the defined SLAs. Scope of work includes FBAP SFDC customization and working on different objects not limited to Account, Lead, Contact, Opportunity, Delegate Admin, Pricebook, Service Contract, Salesforce Mobile Apps etc.

Skechers, operating on the Magento Community 2.3.1 version, faced challenges with their online store's performance, particularly during peak traffic periods. The resulting customer dissatisfaction and revenue loss necessitated a proactive approach. Recognizing the need for improvement, Skechers embarked on a quest for a Magento upgrade to elevate their eCommerce platform's performance, optimize customer satisfaction, maximize revenue potential, and enhance the overall shopping experience.

Hyundai Motor Company wanted to elevate user experience and address prevailing challenges on their dedicated Adobe Experience Manager (AEM) corporate websites in the Middle East and Africa. The primary objective was to refine and optimize the overall user journey on the Hyundai Motor website, ensuring not only an elevated customer experience but also easy and seamless page content updates. In response, our dedicated team is diligently engaged in accomplishing their business objectives and improving performance scores through comprehensive testing, insightful analysis, and strategic modifications across all web pages.

In a strategic initiative to elevate customer engagement and deliver seamless experiences, Singapore Airlines aimed to transform its KrisShop concept and enhance the digital platform for the Singapore and Australia regions. For SG, comprehensive approach encompassing website launch, adaptive enhancements aligned with market dynamics, and robust support and maintenance solutions. For AU, Singapore Airlines aspired to establish a contemporary, scalable, and dedicated website to fortify KrisShop’s market position and amplify digital reach. Our team is at the forefront of this transformation, employing AEM CMS to craft a modern website tailored to KrisShop's evolving needs. 

In the dynamic landscape of financial markets, FIS strives to continuously launch innovative products that meet the evolving needs of their clients. However, this endeavor comes with its challenges, particularly in ensuring the products meet the highest quality standards before reaching the market. The challenge at hand was to effectively analyze and clarify business requirements, develop comprehensive business use cases, and conduct rigorous functional testing to expedite the launch of market-ready solutions.

In efforts to unify their multi-country eCommerce stores and deliver improved personalized experiences, Panasonic embarked on a transformative journey to elevate their digital presence. Their goal was to upgrade and migrate their eCommerce websites for Vietnam, Indonesia, Australia, Malaysia, and Thailand—from Adobe Commerce On-premise to Adobe Commerce Cloud. Additionally, Panasonic wanted to upgrade its Singapore site to the latest Adobe Commerce Cloud version. Performing critical and tedious operations of database merging of 2 different instances (On-Premise & Cloud), our team facilitated a multi-country website environment that delivered localized experiences while providing a holistic view of its operations. The existing integrations will be transferred to the new setup, ensuring a smooth transition.

The H.H.Brown has multiple websites, and they were facing some issues around performance, payment gateways, and offering a consistent and meaningful customer experience due to several individual brand sites connected to it. H.H.Brown is looking to enhance the performance of its online sites while implementing capabilities like seamless payment integration, improving current product page interfaces, and offering unrivaled speed, especially during peak traffic times.

Rituals recognizes the importance of catering to specific markets and delivering personalized customer experiences. In line with their expansion strategy, Rituals wanted  to establish dedicated regional websites for Malaysia, SG, & Thailand. They were looking for payment gateways to facilitate hassle-free transactions and prioritize regional language support for effective communication with their Thai customers. 

Victoria’s Secret needed their digital eCommerce solution rebuilt on a futuristic and agile eCommerce platform that can help them grow their relationships and revenue in a limited timeframe. Our goal was to develop an online retail solution for the Australian and Malaysian markets, as per their brand guidelines and themes, to offer refurbished localized experiences to their customers that helped them to virtually live the luxe feeling that the brand is usually associated with.

Our experts, in Phase 1 of the project, designed a feature-driven eCommerce solution, from scratch, employing our innovative Salesforce Commerce Cloud-led accelerator solution, Phoenix, to fulfill most of their retail needs and invoke the potential of Salesforce Commerce Cloud for the rest. Moving further, during the Phase 2 of the project, our SFCC experts will implement a similar digital commerce solution for other global brand locations- Indonesia, Singapore, and Thailand.

Read more about their success story here: https://www.ranosys.com/success-stories/case-studies/victorias-secret/

The online presence of Charles & Keith was a significant milestone for the company which resulted in an immense expansion. In order to cater to different countries and offer a localised experience focused on efficient inventory management, Charles & Keith were looking for a leading eCommerce Partner to fulfill its requirements by leveraging the full power of Magento.

Read their success story here: https://www.ranosys.com/success-stories/case-studies/charles-and-keith/

Our team built a strong online presence for Steve Madden in Malaysia leveraging the Shopify Plus platform. We also implemented all the modern and differentiating features and functionalities such as AI-enabled search, automated email marketing, stock and inventory related updates, order status, and so on to the Steve Madden MY store via UI/UX driven design approach.

Read more about their success story here: https://www.ranosys.com/success-stories/case-studies/steve-madden/

The Body Shop Indonesia was facing a huge challenge with their eCommerce site due to its poor performance and a very slow response time in pages including the Home page, Product Listing page, Product Details Page and Checkout Page. Therefore, The Body Shop Indonesia partnered with Ranosys eCommerce expertise team to overcome their challenge.

Improving the performance of eCommerce sites and improving the shopping experience of all Indonesian customers was the primary goal of The Body Shop Indonesia. Our team designed Mobile App API’s to support seamless shopping experience, worked on fine tuning the Infra and making the entire site stable and integrated with competitive platforms to boost customer experiences. 

Read more about their success story here: https://www.ranosys.com/success-stories/case-studies/thebodyshop/

Leveraging the competitive capabilities of Salesforce Commerce Cloud, Service Cloud, Sales Cloud, Marketing Cloud, Salesforce Order Management (SOM) system, and Microsoft Business Central, the leading bike brand of the UK, Rutland Cycling delivers superior omnichannel customer experiences across every channel, device, and platform. Rutland Cycling now runs personalized marketing campaigns with a unified view of their customers and solves customer requests faster without moving between several disparate systems to derive these insights.

Today, it successfully manages and fulfills customer expectations and understands their buying preferences, significantly reducing cart abandonment rates. While blurring the lines between digital and physical shopping, Rutland Cycling has digitally transformed every aspect of its business, unlocked further growth opportunities, and is on its way to becoming one of the best digital retailers in the UK.

Read more about their transformation here: https://www.ranosys.com/success-stories/case-studies/rutland-cycling/

Ranosys undertook the responsibility of understanding the vision of APSEZ with respect to its Equipment Inspection System (EIS) and the roadblocks they were facing in achieving it. After a thorough assessment and consultation, we developed an EIS digital solution using OutSystems that would replace their legacy process. Some of its key features are -

1. Unified solution with separate roles for every stakeholder - operators, supervisors, executives - to ensure seamless coordination and dispatch of relevant information at all levels.

2. Digitize process that inspects and verifies every type of equipment before it is allocated to particular tasks.

3. A centralized repository of all the essential details including quality check standards and routine checklists to ensure transparency.

4. Complete check on the maintenance routine and health of all the equipment.

Read their complete success story here: https://www.ranosys.com/success-stories/case-studies/adani-eis/

Mothercare is considered to be one of the most trusted brands among mothers and mothers-to-be because of its high quality. Therefore, it is important to keep the high standards of quality in both physical and online store services. In the process of keeping up with the brand name, Mothercare Singapore, Malaysia & Hong Kong faced challenges in their eCommerce stores.

Our team assisted in improving the performance of all three online stores (Singapore, Hong Kong and Malaysia) on both web and mobile stores. 

Read their complete success story with Ranosys here: https://www.ranosys.com/success-stories/case-studies/mothercare/

To forge a successful brand reputation, The Kanmo Group needed to launch Nespresso on all those channels used and employed by its targeted customers. Not only would it help to build and grow their consumer base, but it'll help deliver engaging and personalized experiences to its shoppers. Hence, there was an apparent need for a Nespresso mobile app.

With Ranosys' reliable Magento platform development abilities, Nespresso now relishes an effortless and engaging digital commerce experience via the Nespresso mobile app. It leverages the power of a Magento commerce solution to drive growth of their B2C commerce base. The mobile solution played an instrumental role in introducing the brand to the Indonesian people, attending to their coffee needs, and securing several classic cups of espresso coffee. Today, Nespresso enjoys a flourishing online presence, furthering the Nespresso heritage and vision.

Read more about their success story here: https://www.ranosys.com/success-stories/case-studies/nespresso/

Leveraging Ranosys’ expertise in Adobe Commerce Cloud, Techbuyer migrated its legacy website from Magento 2 open-source to Adobe Commerce Cloud, seamlessly managing their complex network of integrations and building a sustainable roadmap for their next phase of growth.

Our team implemented the latest version of Adobe Commerce for Techbuyer while ensuring a seamless integration with Akaneo (PIM) and NetSuite (ERP). We also integrated with their custom stock management system and M2E marketplace management system to better optimize their workflow and streamline across B2B and B2C and serve the end goal of empowering Techbuyer’s customers to smoothly access its extensive product and service offerings.

Post the initial release, Techbuyer underwent an on-site experience assessment with Ranosys’ in-house strategy team to identify key improvement areas and use that as a foundation to build a structured roadmap for the subsequent phases. 

Read more about their transformation: https://www.ranosys.com/success-stories/case-studies/techbuyer/

Havaianas leverages a custom app for signing-in customers on the store, which will employ value-first API and Capillary endpoint to check if the details already exist in Capillary CRM or Shopify Plus admin and proceed for registration in case they don’t. This led to significant time and cost savings since their team no longer had to update details separately in two different systems. As the entire process of customer data flow is now automated, it reduced the instances of data redundancy and inconsistency in the two systems.

Moreover, our team implemented Capillary API to allow customers to redeem loyalty points as discount code on products. As this process was also automated, this frees up their team to focus on more strategic operations while streamlining the entire flow. Overall, Havaianas customers now enjoy a more connected and seamless experience, reducing cart abandonment rates, and boosting the overall sales.

Read more about their success story here: https://www.ranosys.com/success-stories/case-studies/havaianas/

The successful launch of SharePoint Online intranet portal for a particular department ComfortDelGro experienced the following results of that department and even decided to roll-out to all other divisions as well as to roll-out to other business units as well. The results are as follows:

1. Increased collaboration among all employees and as a resulted information was shared timely and effectively

2. Huge reduction of paper wastage since printed Newsletters, publications, announcements etc. were changed to e-documents and shared using SharePoint Online Intranet portal

3. No difficulty for the internal employees to connect with external employees who do not have corporate emails

Read their complete success story with Ranosys here: https://www.ranosys.com/success-stories/case-studies/comfortdelgro/