Joshua Messer, C# Developer at at MIC Electronics Ltd
Posted on Feb 25, 2022
Regex SEO
2 Reviews
Internet Marketing that Makes Sense
Regex SEO is a full-service digital marketing company formed by a group of seasoned professionals with extensive experience in the internet marketing arena. We offer a comprehensive array of custom, turnkey solutions for SEO and digital marketing.
United States
4801 Woodway Dr, ste 275e,
Houston,
Texas
77056
8324228063
$100 - $149/hr
10 - 49
2015
Service Focus
- SEO Services - 10%
- Content Marketing - 5%
- Social Media Marketing - 7%
- PPC - 9%
- Mobile App Marketing - 1%
- Email Marketing - 7%
- Analytics Consulting - 5%
- Local Marketing - 10%
- Branding - 10%
- Video Production - 1%
- Inbound Marketing - 10%
- Audio production - 1%
- Search Engine Marketing - 10%
- Affiliate marketing - 1%
- Online Reputation Management - 1%
- Voice Search Optimization - 1%
- Conversion Rate Optimization - 10%
- Influencer Marketing - 1%
Industry Focus
- Manufacturing - 5%
- Industrial - 5%
- Banking - 5%
- Enterprise - 5%
- Startups - 5%
- E-commerce - 5%
- Retail - 5%
- Utilities - 5%
- Legal & Compliance - 5%
- Information Technology - 5%
- Hospitality - 5%
- Healthcare & Medical - 5%
- Financial & Payments - 5%
- Education - 5%
- Consumer Products - 5%
- Business Services - 5%
- Other - 20%
Client Focus
65% Small Business
5% Large Business
30% Medium Business
Detailed Reviews of Regex SEO
2 Reviews
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- Digital Marketing
- Web Development
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- Rating: low to high
Becky Zumo, Sales Manager at BCP Veterinary Pharmacy
Posted on Mar 18, 2020
Bad experience
Executive Interview of Regex SEO
Dmitrii Kustov
CEO
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Please introduce your company and give a brief about your role within the organization.
I'm Dmitrii Kustov, and I'm the founder and Marketing Director of Regex SEO. Regex SEO is a Houston-based Internet Marketing company founded by a group of seasoned professionals with extensive experience in the digital marketing arena. Our core mission is to provide a transparent and no-nonsense approach to Internet Marketing, SEO services, and online marketing campaigns. At Regex SEO, we offer a wide range of services, including SEO consulting, SEO engineering, web design, PPC (Pay per click / Google AdWords), content creation, social media marketing, email marketing, and branding.
What is the story behind starting this company?
The inception of Regex SEO is a story of resilience and adaptation. Initially a PHP developer, I was thrust into the world of SEO while working at a digital agency in the US. Determined to succeed, I embraced the challenge and eventually managed the agency's marketing department.
In 2015, I ventured out on my own, helping a local vet clinic with their SEO needs. Collaborating with friends who had a web design company, we found a perfect synergy—SEO in exchange for design work. Recognizing our potential, we merged into one company.
Three years later, in 2018, we formalized the partnership, and Regex SEO began its journey of growth. Today, with 36 full-time employees, 30+ contractors, and an annual revenue exceeding $1 million, we continue to thrive, fueled by our passion for digital marketing and dedication to our clients' success.
What are your company’s business model–in-house team or third party vendors/ outsourcing?
Our business model at Regex SEO primarily relies on an in-house team. We've cultivated a skilled and dedicated team of 36 full-time employees who handle various aspects of digital marketing, SEO, and related services. This in-house expertise allows us to maintain a high level of quality control and responsiveness to our client's needs.
However, we also complement our in-house capabilities by collaborating with over 30 trusted contractors for specific projects and tasks, particularly in content creation. This hybrid approach enables us to deliver comprehensive solutions while ensuring flexibility and scalability as our business continues to grow.
How does your company differentiate itself from the competition?
What sets Regex SEO apart from the competition is our unwavering commitment to a personalized approach, honesty, transparency, and going the extra mile for our clients.
First and foremost, we treat each client as a unique individual. We take the time to understand their preferences, their history, and their specific needs. Armed with this knowledge, we tailor our interactions and recommendations to provide solutions that perfectly align with their requirements. This personalized touch ensures that our clients receive not just a service but an experience tailored to their distinct needs.
First and foremost, we treat each client as a unique individual. We take the time to understand their preferences, their history, and their specific needs. Armed with this knowledge, we tailor our interactions and recommendations to provide solutions that perfectly align with their requirements. This personalized touch ensures that our clients receive not just a service but an experience tailored to their distinct needs.
We firmly believe in honesty and transparency in all our dealings. We never make promises we can't keep, and our dedication to our client's success is reflected in our actions. Building trust is at the core of our approach, and we understand that trust is the foundation of long-lasting relationships.
What truly sets us apart, however, is our commitment to going above and beyond. We don't settle for meeting expectations; we strive to exceed them. Whether it's surprising our clients with thoughtful extras, such as free samples or personalized recommendations, or consistently delivering outstanding results, we aim to demonstrate that we genuinely care about their success. At Regex SEO, it's not just about doing business; it's about creating meaningful and lasting connections with our clients.
What industries do you generally cater to? Are your customers repetitive? If yes, what ratio of clients has been repetitive to you?
At Regex SEO, our primary focus revolves around assisting HVAC companies, as well as those in the plumbing, electrical, and solar home service sectors. These industries collectively make up 80% of our clientele, showcasing our deep expertise and specialization in serving businesses within these fields.
In addition to our strong presence in these sectors, we have had the privilege of working with clients from a diverse range of industries. This includes the e-commerce sector, plastic surgeons, doors and windows manufacturers, veterinary pharmacies, law firms, medical equipment providers, coworking spaces, and real estate brokers.
Regarding repeat customers, a significant portion of our clients have been with us for the long term, demonstrating their satisfaction and trust in our services.
Please share some of the services that you offer for which clients approach you the most for?
Initially, most clients seek our expertise in SEO services. This is often the first step in enhancing their online presence and visibility.
As we engage with our clients and conduct in-depth analyses of their online presence, we evaluate whether a website redesign is necessary or if improving the quality of their content would suffice. This holistic approach ensures that our clients receive a comprehensive solution that addresses their unique requirements.
Beyond SEO and website optimization, a significant number of our clients also request our assistance with PPC advertising. Additionally, we offer email marketing services to clients who require effective communication and engagement strategies with their audience.
In essence, our approach is client-centric, and we provide a variety of services, including SEO, website redesign, content improvement, branding, PPC management, and email marketing, based on the individual needs and goals of our valued clients.
What is your customer satisfaction rate according to you? What steps do you take to cater to your customer’s needs and requirements?
Our primary focus at our company is to ensure customer satisfaction by consistently delivering value to our clients. We firmly believe that when you prioritize providing valuable products or services that meet customer needs and solve their problems, you not only build customer loyalty but also achieve financial success. Customer satisfaction is at the core of our business strategy, and we take several steps to cater to our customer's needs and requirements.
One key metric we closely monitor is the customer churn rate. This metric allows us to understand the percentage of customers who cease working with us over a specific period. A high churn rate can indicate potential issues with customer satisfaction or loyalty. By analyzing this rate and identifying the reasons for customer departures, we can take proactive steps to make necessary improvements and retain customers.
We also assess the Customer Lifetime Value (CLV) of our clients. CLV helps us comprehend the overall value that a customer brings to our business throughout their entire relationship with us. It factors in aspects such as average spending and customer retention duration. By analyzing CLV, we gain insights into the long-term profitability of our customer relationships and can determine where to focus our efforts to enhance customer happiness and loyalty.
We highly value the feedback and complaints provided by our customers. This feedback is an invaluable source of information that helps us identify areas where improvements are needed, whether it's related to our products, services, or customer interactions. By actively listening to our customers, we can make the necessary adjustments to enhance their experience and meet their requirements more effectively.
What kind of support system do you offer to your clients for catering to their queries and issues?
We take great pride in offering a robust support system to ensure that our client's queries and issues are promptly addressed. Our approach to client support includes regular communication, monthly meetings, performance review meetings, and accessible project managers.
We maintain close and continuous contact with each of our clients. This involves sending regular letters and updates regarding all the latest developments and activities on our end. This proactive communication keeps our clients well-informed about the progress of their projects and any relevant changes.
To ensure that everyone is on the same page and to foster collaboration, we conduct mid-month meetings with our clients. These meetings provide an opportunity for open dialogue and the exchange of ideas, ensuring that we are aligned with our client's goals and expectations.
At the end of each month, we hold dedicated meetings to discuss the results of the work completed during the previous month. This transparent review process allows us to evaluate the outcomes and address any concerns or areas for improvement.
Our project managers play a crucial role in providing support. They are readily available to answer any questions that may arise, regardless of when they come up. We believe in being responsive to our client's needs and concerns throughout the project lifecycle.
What kind of payment structure do you follow to bill your clients? Is it Pay per Feature, Fixed Cost, Pay per Milestone (could be in phases, months, versions etc.)
Our billing structure is designed to be flexible and tailored to the unique needs of each project.
We offer prepaid retainer options for most of our services (excluding PCC). The monthly retainer amounts are customized based on the specific services required, allowing clients to access ongoing support and services. For any work that falls outside the initial project scope, we bill clients on an hourly basis. The hourly rates vary depending on the complexity of the task.
PCC services come with versatile billing options to suit our client's preferences and needs. Clients can opt for PCC within a prepaid budget, allowing for clear cost control and budget management. Additionally, for any customization or specialized work required within PCC campaigns, we offer hourly rates. This ensures that clients have the flexibility to tailor their PCC services to their specific goals, whether it's managing a predetermined budget or incorporating specialized expertise on an hourly basis.
Website redesign projects are priced individually for each client. The cost depends on factors such as project complexity, scope, and specific client needs.
Do you take in projects which meet your basic budget requirement? If yes, what is the minimum requirement? If no, on what minimum budget you have worked for?
Yes, we do consider projects that meet our basic budget requirement. Our minimum budget requirement typically starts at $1,000 per month. However, it's important to note that projects at this budget level are typically smaller in scope and our team's involvement may be limited to less than 8 hours of work per month. These projects are designed to cater to specific needs and objectives, and we ensure that even with a modest budget, our clients receive the necessary attention and support to achieve their goals. Our aim is to provide flexibility in our services to accommodate a wide range of client needs, from smaller projects to larger, more comprehensive endeavors.
What is the price range (min and max) of the projects that you catered to in 2022?
In 2022, the price range for the projects we catered to varied based on the specific services and scope of work required by our clients. Our out-of-scope hourly rates ranged from a minimum of $125 per hour to a maximum of $160 per hour. Additionally, we offered prepaid retainers for all services except PCC.
The monthly prepaid retainer amounts for our services typically start at a minimum of $1,000. However, the final retainer amount could exceed $10,000, depending on the scope of services agreed upon during the onboarding stage. The specific services needed for each project were determined based on the goals and data we had about the client's business.
Please note that these rates are indicative and can vary depending on the unique requirements and complexity of each project. If you have a specific project in mind, we would be happy to provide you with a more precise estimate based on your needs. Feel free to reach out for a personalized quote.
Where do you see your company in the next 10 years?
Over the next decade, our company envisions a transformative journey that reflects our core values and aspirations, with the primary objective of making a positive global impact.
We're thrilled about our new project, a dedicated sub-brand serving HVAC companies. This venture arises from our extensive experience in the sector and our in-depth understanding of its nuances. Our mission extends beyond merely offering services; it centers on cultivating trusting relationships where both parties deeply care about the work. We're committed to eradicating unnecessary and intrusive advertising, eschewing profit-driven approaches in favor of close collaboration. Our goal is to immerse ourselves in our client's operations, delivering customized services that genuinely address their unique needs. Our mission transcends conventional business goals; we aim to champion a values-driven paradigm where businesses prioritize genuine customer care. This approach not only elevates companies' integrity but also bolsters profitability. Our ultimate vision is a world where trust and cooperation flourish, eliminating the fear of exploitation.
Simultaneously, we're actively engaged in developing proprietary software, primarily for project management. Recognizing the broader demand for such tools, we plan to extend their availability beyond our organization. This expansion into software development seamlessly aligns with our mission to provide valuable, innovative solutions.
Furthering our global reach, we're establishing international team hubs in diverse countries. While we've already forged collaborations worldwide, these hubs will serve as physical meeting points, fostering closer ties, enabling face-to-face interactions, and facilitating participation in offline events.
Additionally, we're on the verge of launching our media branch, including our own podcast. This platform will be instrumental in sharing knowledge, insights, and experiences with a wider audience.
In summary, our decade-long vision encompasses not just business growth, but a profound dedication to ethical practices, innovative solutions, global collaboration, and the promotion of values that enrich our clients and society at large. We eagerly anticipate the exciting journey ahead, confident in our ability to leave a lasting positive mark on the world.