RELA-TECH

Understanding the European Accessibility Act (EAA)

The European Accessibility Act (EAA) is an EU directive designed to improve the accessibility of key products and services, especially for people with disabilities. It aims to harmonize accessibility requirements across member states, ensuring that individuals can fully participate in the digital economy.

This legislation applies to various sectors, including e-commerce, banking, transport, telecommunications, and more. Digital interfaces such as websites, mobile apps, e-readers, and self-service terminals are all covered.

Why the EAA Is Necessary

Accessibility is both a moral and legal responsibility. With over 87 million people with disabilities in Europe, the EAA addresses widespread digital exclusion. By complying, businesses:

• Expand their audience reach

• Improve user satisfaction and usability

• Enhance SEO performance

• Reduce legal and reputational risks

The EAA levels the playing field and encourages innovation that benefits all users, not just those with disabilities.

EAA Compliance Deadline

The EAA was adopted in 2019, with member states required to transpose it into national law by June 28, 2022. Businesses must ensure full compliance by June 28, 2025.

This deadline applies to companies offering products and services within the EU—particularly online retailers, banking services, and software providers—and non-compliance can lead to penalties and restricted market access.

How RELA-TECH Supports EAA Compliance

At RELA-TECH, our Quality Assurance (QA) team specializes in web accessibility testing based on WCAG 2.1 AA standards, which underpin the EAA's technical requirements. We utilize a blend of automated tools and manual testing techniques, including:

• Evaluation using WAVE, AXE, and screen readers

• Manual inspections for semantic HTML structure and ARIA roles

• Assistive technology simulations

• Prioritized bug reporting with developer-ready recommendations

We work closely with development teams to resolve accessibility issues efficiently, ensuring our clients are both legally compliant and user-centric.

Case Study: E-Commerce Accessibility Audit

Here’s a real-life example from an accessibility audit we conducted for an e-commerce client:

Your Accessibility Partner Starts Here

The European Accessibility Act marks a significant step forward in building a more inclusive digital world. As the 2025 compliance deadline approaches, businesses must act now to ensure their digital platforms are accessible to all users—including those with disabilities.

At RELA-TECH, we offer specialized accessibility auditing and quality assurance services tailored to meet EAA requirements. Our expert team works with organizations of all sizes to identify, prioritize, and resolve accessibility issues across websites and digital applications.

Are you ready to ensure your platform is EAA-compliant?Whether you're seeking a one-time audit or long-term collaboration, RELA-TECH is here to help.

Let’s collaborate – Contact us at[email protected]

Client: Cybersecurity SaaS Provider

Challenge: A centralized platform needed QA testing to validate cybersecurity insights and integrations across multiple security tools.

Solution:

• Conducted functional, integration, and design testing across web and mobile versions.

• Participated in planning meetings to establish robust test cases.

• Performed sanity and regression tests before each release.

Results:

• Delivered a stable and reliable platform with validated security insights.

• Enhanced usability and data integrity.

Client: Various eCommerce Businesses (Furniture, Footwear, Fashion Sectors)

Challenge: Multiple eCommerce sites required testing for functionality, design, and compatibility across various browsers and devices.

Solution:

• Conducted functional, regression, and design testing using real devices and BrowserStack.

• Managed sanity and regression E2E tests using TestRail.

• Developed automated scripts in Cypress (JavaScript) to streamline testing.

• Performed testing of Magento/Shopify Admin pages to ensure smooth backend operations.

• Evaluated Warehouse Management Systems such as Netsuite for order fulfillment accuracy.

• Tested integration with third-party systems such as Zigzag, Cerillo, and others to verify seamless data exchange.

Results:

• Ensured smooth user experience and platform stability.

• Addressed unique scenarios like product customization and inventory management.

• Verified seamless backend operations and third-party integrations.

Client: Nonprofit Organizations (Churches, Educational Institutions)

Challenge: A cross-platform donation application required rigorous QA testing to ensure smooth payment transactions and compatibility across multiple browsers and devices.

Solution: Our team of three dedicated testers conducted end-to-end testing, including payment integration with Stripe and major credit cards (Visa, Mastercard, etc.), component evaluations, and cross-browser testing for both desktop and mobile.

Results:

• Successfully validated app functionalities and ensured seamless payment processing.

• Participated in Agile processes, including daily Scrum meetings and test case design.

• Improved app stability and user experience through rigorous QA practices.

Client: Nonprofit Organizations (Churches, Educational Institutions)

Challenge: A cross-platform donation application required rigorous QA testing to ensure smooth payment transactions and compatibility across multiple browsers and devices.

Solution: Our team of three dedicated testers conducted end-to-end testing, including payment integration with Stripe and major credit cards (Visa, Mastercard, etc.), component evaluations, and cross-browser testing for both desktop and mobile.

Results:

• Successfully validated app functionalities and ensured seamless payment processing.

• Participated in Agile processes, including daily Scrum meetings and test case design.

• Improved app stability and user experience through rigorous QA practices.

Client: International Sports Website

Challenge: The site required extensive testing for design consistency across various devices and browsers.

Solution:

• Used BrowserStack to test on over 20 devices.

• Ensured flawless display on mobile and tablet versions.

Results:

• Delivered a pixel-perfect website with excellent performance across devices.

Client: Paid Q&A Interaction Platform

Challenge: The platform needed extensive testing for functional, regression, integration, and design compatibility across web and mobile.

Solution:

• Conducted comprehensive testing across Android, iOS, and web platforms.

• Ensured cross-browser and cross-device compatibility.

Results:

• Provided a seamless user experience with minimal functionality issues.

Client: Church Management Software Provider

Challenge: A church management platform required full-cycle QA testing to ensure reliability, particularly for donation forms.

Solution:

• Conducted manual end-to-end testing.

• Developed automated tests using Selenium and Java.

Results:

• Ensured smooth and secure donation processing.

Client: Child Safety App Provider

Challenge: A child location-tracking app required rigorous QA testing to ensure GPS accuracy and device compatibility.

Solution:

• Performed real-world testing across various mobile devices.

• Verified GPS accuracy and functionality under different scenarios.

Results:

• Improved tracking accuracy and mobile compatibility.

Client: USA-Based Healthcare IoT Provider

Challenge: A healthcare IoT solution incorporating real-time tracking, asset management, and wayfinding required comprehensive QA testing.

Solution:

• Conducted in-depth user scenario testing across complex workflows.

• Tested module interactions and system performance.

Results:

• Delivered a high-accuracy tracking system with improved reliability.

Client: Enterprise Financial & ERP Software Provider

Challenge: A financial and ERP solution serving over 5,000 business customers required robust testing across its extensive modules and white-label customizations.

Solution:

• Performed end-to-end testing for desktop, web, and mobile versions.

• Created and optimized database objects using T-SQL.

• Managed data flow across 200+ modules.

Results:

• Ensured data integrity and system efficiency.

• Strengthened ERP system reliability and scalability.

Client: Digital Design Collaboration Platform

Challenge: A web-based annotation tool needed QA testing for usability and integration, including handling multiple user interactions within collaborative projects.

Solution:

• Conducted functional, regression, usability, and black-box testing.

• Simulated real-world multi-user interactions.

Results:

• Ensured smooth feedback-sharing workflows.

• Enhanced cross-platform compatibility.

Client: Property Management Businesses

Challenge: A comprehensive property management solution, including an online booking website, required seamless testing to ensure efficiency and stability.

Solution:

• Provided end-to-end testing for both PMS and booking sites.

• Covered API testing using Swagger.

• Conducted sanity and regression tests, ensuring smooth booking and payment functionalities.

Results:

• Ensured flawless performance of booking and property management features.

• Improved user flow and transaction reliability.

Overview:

The client is an innovative online fundraising platform designed to help nonprofits, charities, and organizations accept and manage donations seamlessly. The platform offers customizable donation forms, which can be embedded on websites or shared via links. It supports one-time and recurring donations through various payment methods, such as credit cards, PayPal, and Apple Pay. Additionally, the platform features donor management tools, automated tax receipts, and integrations with CRM and email marketing systems, helping organizations build stronger relationships with their supporters while streamlining their fundraising efforts.

Challenges:

Despite the platform’s robust features, the client needed to enhance its quality assurance processes to ensure a seamless and reliable experience for both donors and administrators. The client’s existing QA approach required refinement, and the team faced challenges in managing the platform’s growing complexities and performance requirements. As a result, the client sought external expertise to augment their internal team and improve the quality of their platform's functionality.

RELA-TECH’s Contribution:

RELA-TECH played a crucial role in supporting the client’s QA efforts by augmenting 3 dedicated QA Engineers into the client’s team. Our professionals collaborated closely with the internal development teams, focusing on the following key areas:

• Refining Testing Processes: We worked alongside the client’s internal teams to enhance their testing methodologies, ensuring a more comprehensive and unified approach to quality assurance.

• Thorough Testing: Our QA Engineers rigorously tested all platform features, identifying and addressing potential bugs or usability issues to ensure that the platform functioned flawlessly for both donors and administrators.

• Performance and User Experience: We focused on optimizing the platform's performance, ensuring that the user experience was smooth, reliable, and error-free, especially during high-traffic fundraising periods.

By aligning our QA team with the client’s existing resources, RELA-TECH helped improve the platform's overall performance and user experience. Our integrated team approach facilitated smoother coordination, faster testing cycles, and more effective delivery of high-quality features.

Results:

• Enhanced Platform Performance: The collaboration resulted in significant improvements in the platform's stability and performance, ensuring that it could handle the demands of online fundraising efficiently.

• Improved User Experience: The platform’s user interface became more intuitive, reliable, and user-friendly, leading to a more satisfying experience for donors and administrators.

• Faster Delivery: By working as an integrated team, RELA-TECH helped streamline the testing process, enabling quicker release cycles and faster delivery of new features.

Conclusion:

RELA-TECH’s expertise in quality assurance helped the client enhance their online fundraising platform, ensuring a seamless and reliable experience for all users. Through our dedicated QA team, we were able to address key challenges, improve the platform’s performance, and support faster feature delivery, ultimately contributing to the success of the platform and its users.

Overview

A comprehensive digital platform designed to support healthcare providers in managing temporary staffing and scheduling needs. The system enables seamless searching, booking, and scheduling of qualified healthcare professionals for short-term and locum roles. With robust shift management tools and secure financial workflows, the platform ensures optimal coverage across healthcare facilities, day and night.

RELA-TECH’s Contribution

Augmented Development and QA Collaboration

The client initially partnered with RELA-TECH to extend their development capacity in Albania, aiming to access proficient, English-speaking developers at an efficient cost. Starting with a single developer, the team steadily grew in size and capability.

As the collaboration matured, RELA-TECH expanded its offering to include Quality Assurance (QA) services, ensuring a higher level of software stability, performance, and user experience across the platform.

Our Augmented Team Includes:

• Fullstack Developers (Laravel / Vue.js)

• Frontend Developers (Vue.js)

• Backend Developers (Laravel)

• Quality Assurance Engineers (Manual & Automated Testing)

RELA-TECH’s all-in-one staffing approach allowed the client to manage their extended team through a single, integrated partner. This not only reduced operational overhead but also strengthened project outcomes with higher software quality and faster delivery cycles.

Solution Highlights

• Seamless Scheduling and Booking: An intuitive interface that empowers healthcare providers to efficiently find and book temporary staff.

• Comprehensive Shift Management: Covers both day and night shifts with dynamic scheduling.

• Integrated Financial Transactions: Secure, streamlined invoicing and payment between providers and staff.

• Quality-Focused Delivery: With a dedicated QA team, the platform undergoes regular testing and validation to ensure reliability and performance.

Outcome

Through RELA-TECH’s tailored support, the client was able to build a highly skilled, cross-functional team in Albania that now includes both development and QA specialists. This expansion has significantly enhanced their delivery pipeline, reduced post-release bugs, and increased platform stability.

The ongoing collaboration reflects RELA-TECH’s commitment to providing scalable, high-quality augmented staffing solutions that evolve with client needs and drive lasting operational value.

Overview:

RELA-TECH collaborated with a client to create a custom web-based Process Mapping Solution from scratch. Tailored to integrate seamlessly with the client’s existing system, this solution streamlines workflow planning and visualization with an intuitive drag-and-drop interface. By connecting directly to the client’s infrastructure, it enables real-time interaction with data sources, making process mapping and workflow management an efficient part of their day-to-day operations.

Solution Highlights

1. Drag-and-Drop Functionality Allows users to map processes quickly by dragging database elements onto a digital canvas, making the tool both user-friendly and efficient.

2. Whiteboard-Like Canvas Offers a flexible visual workspace where users can arrange and modify complex workflows with ease.

3. Seamless Integration Direct integration with the client’s system ensures consistent data access and operational continuity, allowing users to work within their familiar environment.

4. Real-Time Updates Synchronizes changes instantly across the system, enabling collaborative, up-to-date workflow management

Provided Services

• Solution Architecture: Designed the foundational structure and architecture for seamless system integration and optimized performance.

• Backend Development (Python): Built the backend to handle data processing and seamless database interactions.

• Frontend Development (React): Developed a responsive and user-friendly interface with an intuitive drag-and-drop feature.

• Project Management: Coordinated project stages and maintained close communication to ensure timely delivery and alignment with the client’s needs.

• QA Engineering: Conducted thorough testing to ensure the solution was robust, functional, and free of critical issues before deployment.

Outcome

This Process Mapping Solution, developed entirely from scratch, empowers the client to efficiently map, organize, and optimize workflows within their existing system. By enhancing usability, streamlining data access, and improving collaborative capabilities, this tool has enabled the client to boost productivity and achieve greater operational efficiency.